You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on what is at this store.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is Highcross Rooftop Car Park.
  • View information on Highcross Rooftop car park (opens new tab).
  • There is a drop-off point.
  • The nearest train station is Leicester Station.
  • This station has step-free access.
  • The nearest bus station is Leicester Bus and Coach station.
  • This bus station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • There is 1 other entrance.
  • There is step-free level access at the other entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways and pillars.
  • Floors UM and M can be accessed via a standard lift and escalator.
  • There are no toilet facilities.
  • All entrances into the store are located within the Highcross Shopping Centre.
• Checkouts View
  • Staffed checkouts available include: payment counters.
• Getting Help and Assistance View
  • Seating is available.
  • Hearing assistance systems are available.
  • There is a fixed hearing assistance system.
  • There is a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • Toilets with adaptations are not available.
• Changing Facilities View
  • The fitting rooms with adaptations are located on floors UM and M.
  • The standard fitting rooms are located on floors UM and M.

You are on Parking. Skip to the next section.

Parking

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• Public Parking View
  • There is a public car park located above the Highcross Shopping Centre.
  • The name of the car park is Highcross Rooftop Car Park.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are available in the car park.

You are on Entrance (Lower Mall). Skip to the next section.

Entrance (Lower Mall)

• This entrance is located just after entering the lower mall of the Highcross Shopping Centre.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are security barriers at the entrance.
• The maximum width between them is 168cm.

You are on Shop Floor (LM Floor). Skip to the next section.

Shop Floor (LM Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are under 120cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny and patterned.
• Some of the walls and columns have a reflective finish.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is not consistent throughout.
• Seating available for customers includes: chairs with armrests and benches.
• Customers can obtain online items from the area next to the main till point at the rear of the store.
• Lighting levels vary due to the use of large glazed walls.

You are on Counter (LM Floor). Skip to the next section.

Counter (LM Floor)

• The counter is located at the rear of the ground floor.
• The distance from the ground floor entrance is 31m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 102cm.
• The payment machine is portable.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• The height of the touchscreen display ranges from 109cm to 119cm from the floor.
• There is background noise in this area.
• The flooring is patterned.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located on the left as you enter from the lower mall.
• Floors LM, UM and M can be accessed by escalator.
• The steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are not clearly marked.
• Lighting levels vary due to the use of large glazed walls.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located at the rear of the LM floor.
• The distance from the LM entrance is 30m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

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• Standard Lift View
  • Floors LM, UM and M can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1000kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 101cm.
  • The internal dimensions of the lift are 115cm (width) x 200cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

You are on Shop Floor (UM Floor). Skip to the next section.

Shop Floor (UM Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 120cm - 150cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny and patterned.
• There is a low visual contrast between the shelving and floor in the majority of this area.
• Some of the walls and columns have a reflective finish.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is not consistent throughout.
• Seating available for customers includes: benches and stools.
• Lighting levels vary due to the use of large glazed walls.

You are on Counter (UM Floor). Skip to the next section.

Counter (UM Floor)

• The counter is located ahead after exiting the lift.
• The distance from the lift is 20m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 103cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny and patterned.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (UM Floor). Skip to the next section.

Fitting Room with Adaptations (UM Floor)

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• Access View
  • The fitting room surveyed is located to the right after exiting the lift on floor UM.
  • The fitting room surveyed is female only.
  • The distance from the lift is 22m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is pictorial and written text signage for the fitting room.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 87cm.
  • Internally the door has a high colour contrast.
  • The door has a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 185cm (width) x 205cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a high colour contrast.
  • There is a dropdown rail in the fitting room.
  • The dropdown rail for the fitting room has a high colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 44cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is one coat hook.
  • The coat hook is 130cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Mamas and Papas). Skip to the next section.

Counter (Mamas and Papas)

• The counter is located in the Mamas and Papas area on floor UM.
• The distance from the lift is 28m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is a lowered section at the counter (a writing shelf).
• The height of the lowered section is 90cm.
• The card payment machine is at a height of 92cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny and patterned.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Shop Floor (M Floor). Skip to the next section.

Shop Floor (M Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 120cm - 150cm.
• The majority of product aisle widths are under 120cm.
• Some of the aisles are obstructed by pillars.
• Some flooring is shiny and patterned.
• There is a low visual contrast between the shelving and floor in the majority of this area.
• Some of the walls and columns have a reflective finish.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: benches.
• Lighting levels vary due to the use of large glazed walls.

You are on Counter (M Floor). Skip to the next section.

Counter (M Floor)

• The counter is located ahead as you exit the lift.
• The distance from the lift is 16m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 103cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• The flooring is patterned.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (M Floor). Skip to the next section.

Fitting Room with Adaptations (M Floor)

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• Access View
  • The fitting room surveyed is located to the right after exiting the lift on M floor.
  • The fitting room surveyed is male only.
  • The distance from the lift is 20m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 86cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 185cm (width) x 211cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are no grab rails in the fitting room.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seated bench available.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is one coat hook.
  • The coat hook is 100cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.