You are on Overview. Skip to the next section.

Overview

Collapse all Expand all

• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest train station is Lincoln.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There are 2 other entrances.
  • 2 of the other entrances have step-free access via very easy slope.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways, pillars, permanent physical obstructions and moveable physical obstructions.
  • The ground floor and mezzanine can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There is not a hearing assistance system.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

Collapse all Expand all

• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the ground floor, between Childrenswear and the Home department.
  • The toilet with adaptations has a left hand transfer space.
• Changing Facilities View
  • Parent and baby changing facilities are located within the toilet with adaptations.
  • The fitting rooms with adaptations are located on the ground floor, within each clothes department.
  • The standard fitting rooms are located on the ground floor, within Womenswear and Menswear.

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Parking View
  • There is a public car park located at Valentine Retail Park.
  • The name of the car park is Valentine Retail Park.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are not available in the car park.

You are on Main Entrance. Skip to the next section.

Main Entrance

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 165cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are security barriers at the entrance.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny and patterned.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns have a reflective finish.
• There is background noise.
• There is product signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: stools.
• Customers can obtain online items from the dedicated counter to the left-hand side within Childrenswear.
• Lighting levels vary due to the use of large glazed walls.

You are on Fitting Room with Adaptations (Womenswear). Skip to the next section.

Fitting Room with Adaptations (Womenswear)

Collapse all Expand all

• Access View
  • The fitting room surveyed is located on the ground floor, to the rear right of Womenswear.
  • The fitting room surveyed is female only.
  • The distance from the entrance is 42m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 110cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 225cm (width) x 215cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seated bench available.
  • The seat/chair is 53cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 84cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Counter (Womenswear). Skip to the next section.

Counter (Womenswear)

• The counter is located to the right of Womenswear.
• The distance from the entrance is 28m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 108cm.
• The payment machine is moveable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Fitting Room with Adaptations (Menswear). Skip to the next section.

Fitting Room with Adaptations (Menswear)

Collapse all Expand all

• Access View
  • The fitting room surveyed is located to the rear-right of Menswear.
  • The fitting room surveyed is male only.
  • The distance from the entrance is 40m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 100cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 240cm (width) x 200cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seated bench available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 90cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Counter (Menswear). Skip to the next section.

Counter (Menswear)

• The counter is located on the left-hand side of Menswear.
• The distance from the entrance is 25m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 108cm.
• The payment machine is moveable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Fitting Room with Adaptations (Childrenswear). Skip to the next section.

Fitting Room with Adaptations (Childrenswear)

Collapse all Expand all

• Access View
  • The fitting room surveyed is located to the right in Childrenswear.
  • The fitting room surveyed is for any gender.
  • The distance from the entrance is 55m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is pictorial and written text signage for the fitting room.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 89cm.
  • Internally the door has a high colour contrast.
  • The door has a locking handle (with a RADAR key to access).
• Dimensions and Features View
  • The dimensions of the fitting room are 176cm (width) x 248cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seated bench available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 112cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Counter (Childrenswear). Skip to the next section.

Counter (Childrenswear)

• The counter is located towards the centre-rear of the store.
• The distance from the entrance is 60m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 105cm.
• The payment machine is moveable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Counter (Home). Skip to the next section.

Counter (Home)

• The counter is located at the rear of the store.
• The distance from the entrance is 68m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 108cm.
• The payment machine is moveable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

Collapse all Expand all

• Location View
  • The toilet surveyed is located in the Home department at the rear right of the store.
  • The distance from the entrance is 65m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 87cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 195cm (width) x 240cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 110cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • There is not a wall mounted toilet roll holder.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 93cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 95cm.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The distance from the entrance is 70m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

Collapse all Expand all

• Standard Lift View
  • The ground floor and mezzanine can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 102cm.
  • The internal dimensions of the lift are 120cm (width) x 200cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer and an intercom hearing assistance system.
  • Lighting levels were low at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located at the rear-left of the store when entering from the main entrance.
• The ground floor and mezzanine can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The step markings are not clearly visible.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels vary due to the use of large glazed walls or windows.

You are on Shop Floor (Mezzanine). Skip to the next section.

Shop Floor (Mezzanine)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the walls have a reflective finish.
• There is background noise.
• Lighting levels vary due to the size of the space.