You are on Overview - Standard. Skip to the next section.

Overview - Standard

Collapse all Expand all

• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest train station is Radlett Station.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via a slight slope at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways and moveable physical obstructions.
  • The ground and first floors can be accessed via a standard lift, escalator and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • There is a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

Collapse all Expand all

• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the first floor, to the left from the lift.
  • The toilet with adaptations has a left hand transfer space.
  • Shared step-free standard toilet facilities are located on the first floor, to the left from the lift.
• Changing Facilities View
  • The fitting rooms with adaptations are located on the ground and first floors.
  • The standard fitting rooms are located on the ground and first floors.

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Car Park View
  • The car park is located off Barnet Road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 55 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 360cm (width) x 480cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 6m from the store entrance.
  • The most accessible route from the Blue Badge parking has a slight slope.
  • This route has bollards.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
  • Free parking is restricted to 5 hours.
• Electric Vehicle Charging Points View
  • There are no electric vehicle charging points designated for Blue Badge holders.
  • There are 18 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 230cm (width) x 470cm (depth).
  • The controls are at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • You do not need an online account to use the charging point.
  • Payment can be made with a credit/debit card (contactless).
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 140cm.
• The doors have a low colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 130cm.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are under 120cm.
• Some of the aisles are obstructed by narrow walkways.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the walls have a reflective finish.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: benches and stools.
• Lighting levels vary due to the size of the space.
• The online collections point is located at the rear of the store.
• The heights of the touchscreens range between 110cm to 120cm.
• The online returns point is located at the rear of the store.
• The heights of the touchscreens range between 138cm to 150cm.

You are on Counter (Womenswear). Skip to the next section.

Counter (Womenswear)

• The counter is located at the rear of the store.
• The distance from the store entrance is 25m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 100cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Counter (Childrenswear). Skip to the next section.

Counter (Childrenswear)

• The counter is located to the right from the store entrance.
• The distance from the store entrance is 20m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 100cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Fitting Room with Adaptations (Women's). Skip to the next section.

Fitting Room with Adaptations (Women's)

Collapse all Expand all

• Access View
  • The fitting room surveyed is located at the rear of the store.
  • The fitting room surveyed is female only.
  • The distance from the store entrance is 36m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is written text signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 96cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 210cm (width) x 190cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seated bench available.
  • The seat/chair is 49cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There is one coat hook.
  • The coat hook is 117cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located at the rear of the store.
• The distance from the store entrance is 30m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

Collapse all Expand all

• Standard Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1600kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 120cm.
  • The internal dimensions of the lift are 160cm (width) x 190cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located to the left from the store entrance.
• The ground and first floors can be accessed by escalator.
• The steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are not clearly marked.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located at the rear of the store.
• The ground and first floors can be accessed by these stairs.
• There are double manual doors to access the stairwell.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some of the aisles are obstructed by narrow walkways.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the walls have a reflective finish.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: stools.
• Lighting levels vary due to the size of the space.

You are on Counter (Menswear). Skip to the next section.

Counter (Menswear)

• The counter is located on the first floor, to the left from the lift.
• The distance from the lift is 15m.
• The most accessible route to the counter has a lift.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 100cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Fitting Room with Adaptations (Men's). Skip to the next section.

Fitting Room with Adaptations (Men's)

Collapse all Expand all

• Access View
  • The fitting room surveyed is located on the first floor, to the right from the lift.
  • The fitting room surveyed is male only.
  • The distance from the lift is 7m.
  • The most accessible route to the fitting room has a lift.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is written text signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 120cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 240cm (width) x 190cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 41cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 106cm and 140cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Eating and Drinking (Costa). Skip to the next section.

Eating and Drinking (Costa)

Collapse all Expand all

• Location and Access View
  • Costa is located on the first floor, to the left from the lift.
  • The most accessible route has a lift.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The service counter was surveyed.
  • The counter is located ahead from the Costa entrance.
  • There is step-free level access to the counter.
  • The height of the counter is 105cm.
  • There is not a lowered section at the counter.
  • The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 105cm.
  • The payment machine is portable.
• Service View
  • This area also has colleagues who can provide assistance with ordering.
  • Full table service is not available.
  • Menu types include: digital.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups, two handled cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area, this may include the use of a lift.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a medium colour contrast.
  • Some flooring is shiny and patterned.
  • Seating available in this area includes: chairs without armrests and sofas.
  • Some seating is fixed.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were low at the time of the survey.

You are on Toilet with Adaptations (First Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Left Hand Transfer)

Collapse all Expand all

• Location View
  • The toilet surveyed is located on the first floor, to the left from the lift.
  • The distance from the lift is 11m.
• Route View
  • The most accessible route to the toilet has a standard lift.
  • Doors are held open along the most accessible route.
  • This route has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • There is written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The width of the opening is 82cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 170cm (width) x 260cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 100cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on top of the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 42cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 85cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 70cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 74cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 153cm from the floor.
  • The height of the baby change facility when in use is 76cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.