You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is Lisnagelvin Shopping Centre Car park.
  • View information on Lisnagelvin Shopping Centre (opens new tab).
  • The nearest train station is Derry/Londonderry.
  • This station has step-free access.
  • The nearest bus station is Foyle Street.
  • This bus station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via a steep slope at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There is step-free level access throughout all areas.
  • There are manual doors along circulation routes.
  • Access throughout may include narrow walkways, permanent physical obstructions and moveable physical obstructions.
  • The ground floor and first floor can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • There is a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • The toilets with adaptations are located on the first floor next to the lift.
  • All toilets with adaptations have a right hand transfer space.
• Changing Facilities View
  • Parent and baby changing facilities are located on the first floor next to the lift, in the toilet with adaptations.
  • The fitting rooms with adaptations are located on the ground and first floors.
  • The standard fitting rooms are located on the ground and first floors.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Parking View
  • There is a public car park located at Lisnagelvin Shopping Centre.
  • The name of the car park is Lisnagelvin Shopping Centre Car Park.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are not available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located on the left as you enter the car park.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a slope at the entrance.
• The slope gradient varies between slight and steep.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 185cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 120cm - 150cm.
• The majority of product aisle widths are under 120cm.
• Some of the aisles are obstructed by clothes rails and displays.
• Some flooring is patterned.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the walls and columns have a reflective finish.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Some signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is not consistent throughout.
• Seating available for customers includes: sofas, benches and stools.
• Customers can obtain online items from the counter or self service via a large touchscreen.
• Lighting levels vary due to there being different types of lights in the space.

You are on Counter (Womenswear). Skip to the next section.

Counter (Womenswear)

• The counter is located to the left of the entrance on the ground floor.
• The distance from entance is 14m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 103cm.
• The payment machine is at a fixed height.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Lighting levels vary due to there being different types of lights in the space.
• There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: stools.

You are on Counter (Childrenswear). Skip to the next section.

Counter (Childrenswear)

• The counter is located towards the back of the store to the left.
• The distance from the entrance is 40m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 103cm.
• The payment machine is at a fixed height.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system could not be tested at the time of the survey.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Womenswear). Skip to the next section.

Fitting Room with Adaptations (Womenswear)

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• Access View
  • The fitting room surveyed is located on the right of the ground floor.
  • The fitting room surveyed is female only.
  • The distance from the shop floor is 6m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 97cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 196cm (width) x 242cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a high colour contrast.
  • There is a dropdown rail in the fitting room.
  • The dropdown rail for the fitting room has a low colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 48cm from the floor.
  • There is an assistance bell at a suitable height for a wheelchair user.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There are no coat hooks.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the left when entering Childrenswear.
• The distance from the entrance is 40m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

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• Standard Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift door has a low colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1600kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 122cm.
  • The internal dimensions of the lift are 165cm (width) x 209cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a low colour contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator and an audible announcer.
  • Lighting levels were low at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located to the right of the entrance.
• The ground floor and 1st floor can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The step markings are not clearly visible.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 120cm - 150cm.
• The majority of product aisle widths are under 120cm.
• Some of the aisles are obstructed by clothes rails and product displays.
• The visual contrast between the shelving and floor varies between low and high.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is not consistent throughout.
• Seating available for customers includes: stools.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Menswear and Home). Skip to the next section.

Counter (Menswear and Home)

• The counter is located in Menswear, to the right as you exit the lift.
• The distance from the lift is 15m.
• The most accessible route to the counter has a lift.
• Doors are held open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 103cm.
• The payment machine is at a fixed height.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Menswear). Skip to the next section.

Fitting Room with Adaptations (Menswear)

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• Access View
  • The fitting room surveyed is located on the first floor, to the right of the counter.
  • The fitting room surveyed is male only.
  • The distance from the lift is 14m.
  • The most accessible route to the fitting room has a lift.
  • Doors are held open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 97cm.
  • Internally the door has a high colour contrast.
  • The door has a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 146cm (width) x 273cm (depth).
  • There is not room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a medium colour contrast.
  • There is a dropdown rail in the fitting room.
  • The dropdown rail for the fitting room has a medium colour contrast.
  • There is a seated bench available.
  • The seat/chair is 48cm from the floor.
  • There is an assistance bell, however it is not at a suitable height for a wheelchair user.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There is one coat hook.
  • The coat hook is 143cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

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• Location View
  • The toilet surveyed is located straight ahead as you exit the lift on the first floor.
  • The distance from the lift is 5m.
• Route View
  • The most accessible route to the toilet has a standard lift.
  • There is a manual door along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 77cm.
  • The door has a lever twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 193cm (width) x 318cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 89cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on top of the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 95cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 97cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium colour contrast.
  • The hand dryer is 96cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 100cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Eating and Drinking ('Ground' Café). Skip to the next section.

Eating and Drinking ('Ground' Café)

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• Location and Access View
  • Ground Café is located on the first floor, to the front of the store and next to Menswear.
  • The most accessible route has a lift.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into this area.
  • There is open plan access.
• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The service counter was surveyed.
  • The counter is located straight ahead from the café entrance.
  • There is step-free level access to the counter.
  • The height of the counter is 91cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 93cm.
  • The payment machine is at a fixed height.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menu types include: wall-mounted, countertop, digital and mobile phone app.
  • The following dietary requirements can be catered for: gluten free, dairy free, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a medium colour contrast.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, stools and high stools.
  • Some seating is fixed.
  • Furniture available in this area includes: tables, coffee tables, high tables and long tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to there being different types of lights in the space.