You are on Overview - Standard. Skip to the next section.

Overview - Standard

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• About View
  • Services available in the venue include: Womenswear, Childrenswear, Home and Menswear.
  • There are no toilet facilities.
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is The Fort Shopping Park.
  • View information on The Fort Shopping Park (opens new tab).
  • The nearest train station is Gravelly Hill Station.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There is step-free level access throughout all areas, this may include the use of a lift.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways, pillars and moveable physical obstructions.
  • The first floor can be accessed via a standard lift.
• Getting Help and Assistance View
  • Seating is available.
  • There is a fixed hearing assistance system.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • Toilets with adaptations are not available.
• Changing Facilities View
  • The fitting room with adaptations is located is ahead from the store entrance at the left rear of the store .
  • The standard fitting rooms are located ahead from the store entrance at the left rear of the store and on the first floor to the right from the lift at the rear of the department.

You are on Parking. Skip to the next section.

Parking

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• Public Parking View
  • There is a public car park located at The Fort Shopping Park.
  • The name of the car park is The Fort Shopping Park.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are not available in the car park.

You are on Store Entrance. Skip to the next section.

Store Entrance

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 228cm.
• The doors have a low colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 185cm.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 120cm - 150cm.
• The majority of product aisle widths are under 120cm.
• Some of the aisles are obstructed by product racks and some columns.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns have a reflective finish.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Some signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is not consistent throughout.
• Seating available for customers includes: sofas and stools.
• Customers can obtain online items from the ground floor at the rear of the store.
• Lighting levels vary due to the size of the space.

You are on Fitting Room with Adaptations (Women). Skip to the next section.

Fitting Room with Adaptations (Women)

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• Access View
  • The fitting room surveyed is located ahead from the store entrance at the left rear of the store .
  • The fitting room surveyed is female only.
  • The distance from the store entrance is 45m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 95cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 216cm (width) x 237cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seated bench available.
  • The seat/chair is 46cm from the floor.
  • There is an assistance bell, however it is not at a suitable height for a wheelchair user.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There are no coat hooks.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Counter (Womenswear). Skip to the next section.

Counter (Womenswear)

• The counter is located ahead from the store entrance on the left side of the store.
• The distance from the store entrance is 25m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 104cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Counter (Childrenswear). Skip to the next section.

Counter (Childrenswear)

• The counter is located ahead from the store entrance.
• The distance from the store entrance is 25m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 105cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Counter (Home). Skip to the next section.

Counter (Home)

• The counter is located ahead from the store entrance.
• The distance from the store entrance is 45m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 104cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: benches.

You are on Collection Point. Skip to the next section.

Collection Point

• The collection point is located ahead from the store entrance.
• The distance from the store entrance is 50m.
• The most accessible route to the collection point has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the collection point.
• The height of the touchscreen display ranges from 110cm to 118cm from the floor.
• A lowered touchscreen is not available.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the left from the store entrance.
• The distance from the store entrance is 15m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

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• Standard Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1000kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 99cm.
  • The internal dimensions of the lift are 116cm (width) x 198cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located to the left from the store entrance.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 120cm - 150cm.
• The majority of product aisle widths are under 120cm.
• Some of the aisles are obstructed by product rails.
• The visual contrast between the shelving and floor varies between low and high.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is not consistent throughout.
• Seating available for customers includes: stools.
• Lighting levels vary due to the size of the space.

You are on Counter (Menswear). Skip to the next section.

Counter (Menswear)

• The counter is located to the right from the lift at the rear of the department.
• The distance from the lift is 20m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 104cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Standard Fitting Room (Men). Skip to the next section.

Standard Fitting Room (Men)

• The fitting room surveyed is located on the first floor to the right from the lift at the rear of the department.
• The fitting room surveyed is male only.
• The distance from the lift is 25m.
• The most accessible route to the fitting room has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 71cm.
• Seating available in the fitting room is a bench seat.
• The following is available in the fitting room: a full length mirror and a coat hook.
• Lighting levels were even at the time of the survey.