You are on Overview. Skip to the next section.

Overview

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• About View
  • There are no toilet facilities.
  • View information on opening times.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest train station is Manors.
  • This station does not have step-free access.
  • The nearest step-free train station is Newcastle.
  • The nearest underground station is Kingston Park.
  • This underground station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways and pillars.
  • The first floor can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • There is a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • Toilets with adaptations are not available.
• Changing Facilities View
  • The fitting rooms with adaptations are located on the ground floor, at the rear of the menswear and womenswear departments.
  • The standard fitting rooms are located on the ground floor, at the rear of the menswear and womenswear departments.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Parking View
  • There is a public car park located off Kingston Park Avenue.
  • The name of the car park is Kingston Retail Park.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are not available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the store.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 169cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There is a second set of double automatic doors.
• The doors open by sliding.
• The width of the opening is 176cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are security barriers at the entrance.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are under 120cm.
• The majority of product aisle widths are under 120cm.
• There is a high visual contrast between the shelving and floor in the majority of this area.
• Some of the columns have a reflective finish.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: armchairs, sofas, benches and stools.
• Lighting levels vary due to the size of the space.

You are on Fitting Room with Adaptations (Ground Floor - Any Gender). Skip to the next section.

Fitting Room with Adaptations (Ground Floor - Any Gender)

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• Access View
  • The fitting room surveyed is located on the ground floor, at the rear of the womenswear department.
  • The fitting room surveyed is for any gender.
  • The distance from the entrance is 45m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 116cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 194cm (width) x 235cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a medium colour contrast.
  • There is a dropdown rail in the fitting room.
  • The dropdown rail for the fitting room has a medium colour contrast.
  • There is a seated bench available.
  • The seat/chair is 49cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 117cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Ground Floor - Womenswear). Skip to the next section.

Counter (Ground Floor - Womenswear)

• The counter is located on the ground floor, to the right of the womenswear department.
• The distance from the entrance is 18m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 99cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Ground Floor - Menswear). Skip to the next section.

Counter (Ground Floor - Menswear)

• The counter is located on the ground floor, to the left of the menswear department.
• The distance from the entrance is 20m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 99cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Ground Floor - Childrenswear). Skip to the next section.

Counter (Ground Floor - Childrenswear)

• The counter is located on the ground floor, to the left of the childrenswear department.
• The distance from the entrance is 45m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 99cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: benches.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located on the right as you enter.
• The distance from the entrance is 10m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The first floor can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1000kg.
  • The external lift control buttons have tactile and Braille markings.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 100cm.
  • The internal dimensions of the lift are 115cm (width) x 203cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a low colour contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located on the left as you enter.
• The first floor can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are under 120cm.
• The majority of product aisle widths are under 120cm.
• The visual contrast between the shelving and floor varies between low and high.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: chairs with armrests, chairs without armrests and sofas.
• Customers can obtain online items from the home department.
• Lighting levels vary due to the size of the space.

You are on Counter (First Floor - Home). Skip to the next section.

Counter (First Floor - Home)

• The counter is located at the rear of the store, on the left.
• The distance from the lift is 30m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 103cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (First Floor - TUI). Skip to the next section.

Counter (First Floor - TUI)

• The counter is located on the first floor, to the left of the store.
• The distance from the lift is 15m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 110cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Furniture available in this area includes: desks.

You are on Counter (First Floor - Travel Money). Skip to the next section.

Counter (First Floor - Travel Money)

• The counter is located on the first floor, to the left of the store.
• The distance from lift is 18m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 98cm.
• There is not a lowered section at the counter.
• The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Furniture available in this area includes: desks.