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Next - Peterborough - Serpentine Green

Unit 20a Serpentine Green Shopping Centre, Hargate Way, Hampton, Peterborough, PE7 8BE

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
  • Changing Facilities View
    • The fitting rooms with adaptations are located on the ground floor in Womenswear, and on the first floor in Menswear.
    • The standard fitting rooms are located on the ground floor in Womenswear, and on the first floor in Menswear.

Parking

  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located to the right hand side of the store.
    • There is no dropped kerb from the drop-off point.
    • The drop-off point is flush with the pavement.
  • Public Parking View
    • There is a public car park located at the front of the store.
    • The name of the car park is Serpentine Green Shopping Centre Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance

  • This entrance is located to the left hand side of the store.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 183cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.

Shop Floor (Ground Floor)

  • There is step-free level access throughout.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is patterned.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the columns have a reflective finish.
  • There is background noise.
  • Seating available for customers includes: sofas.
  • Lighting levels vary due to there being different types of lights in the space.

Fitting Room with Adaptations (Womenswear)

  • Access View
    • The fitting room surveyed is located within the Womenswear fitting rooms.
    • The fitting room surveyed is female only.
    • The distance from the entrance is 30m.
    • The most accessible route to the fitting room has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • There is a curtain opening to access the fitting room.
    • The width of the opening is 143cm.
  • Dimensions and Features View
    • The dimensions of the fitting room are 234cm (width) x 190cm (depth).
    • There is room for a wheelchair user to manoeuvre in the fitting room.
    • There is a grab rail in the fitting room.
    • The grab rail for the fitting room has a low colour contrast.
    • There are dropdown rails in the fitting room.
    • The dropdown rails for the fitting room have a low colour contrast.
    • There is a seated bench available.
    • The seat/chair is 48cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is one coat hook.
    • The coat hook is 120cm from the floor.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were even at the time of the survey.

Counter (Childrenswear)

  • The counter is located on the ground floor to the right as you enter the store.
  • The distance from the entrance is 30m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 102cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 108cm.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

Counter (Womenswear)

  • The counter is located ahead as you enter the store.
  • The distance from the entrance is 35m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 102cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 108cm.
  • The payment machine is portable.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located at the rear of the store.
  • The distance from the entrance is 45m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • Standard Lift View
    • The ground and first floors can be accessed by this lift.
    • The lift door has a medium colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1600kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a medium colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 120cm.
    • The internal dimensions of the lift are 171cm (width) x 210cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • The majority of the internal controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator and an audible announcer.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Stairs

  • The stairs are located to the right as you enter the store.
  • The ground and first floors can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.

Shop Floor (First Floor)

  • There is step-free level access throughout.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is patterned.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the columns have a reflective finish.
  • There is background noise.
  • Seating available for customers includes: armchairs.
  • Customers can obtain online items from dedicated terminal to the right as you exit the lift.
  • Lighting levels vary due to the use of large glazed walls.

Counter (First Floor - Menswear)

  • The counter is located to the left as you exit the lift.
  • The distance from the lift is 20m.
  • The most accessible route to the counter has a lift.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 103cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 108cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • The flooring is patterned.
  • Lighting levels were even at the time of the survey.

Fitting Room with Adaptations (First Floor - Menswear)

  • Access View
    • The fitting room surveyed is located within the Menswear fitting rooms.
    • The fitting room surveyed is male only.
    • The distance from the lift is 50m.
    • The most accessible route to the fitting room has a lift.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • There is a curtain opening to access the fitting room.
    • The width of the opening is 110cm.
  • Dimensions and Features View
    • The dimensions of the fitting room are 230cm (width) x 220cm (depth).
    • There is room for a wheelchair user to manoeuvre in the fitting room.
    • There is a grab rail in the fitting room.
    • The grab rail for the fitting room has a low colour contrast.
    • There are dropdown rails in the fitting room.
    • The dropdown rails for the fitting room have a low colour contrast.
    • There is a seated bench available.
    • The seat/chair is 48cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a long mirror.
    • There is one coat hook.
    • The coat hook is 110cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.