You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on what is at this store.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest train station is Plymouth Station.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is no main entrance for the building.
  • There is 1 other entrance.
  • There is step-free level access at the other entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways.
  • The first floor can be accessed via a standard lift, escalator and stairs.
  • There are no toilet facilities.
• Checkouts View
  • Staffed checkouts available include: payment counters.
• Getting Help and Assistance View
  • Seating is available.
  • Hearing assistance systems are available.
  • There are fixed hearing assistance systems.
  • There is not a water bowl available for assistance dogs.
• Related Access Guides View
  • View information on Drake Circus Shopping Centre (opens new tab) .

You are on Getting Inside (Drake Circus Shopping Mall). Skip to the next section.

Getting Inside (Drake Circus Shopping Mall)

• The approach to the building is step-free and level.
• The most accessible entrance surveyed was on the first floor from the car park lifts.
• This entrance gives access to the first floor of Drake Circus.
• There is step-free level access at the most accessible entrance.
• There is no main entrance for the building.
• There are 3 other entrances.
• 1 of the other entrances has step-free level access.
• 2 of the other entrances have step-free access via slope.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • Toilets with adaptations are not available.
• Changing Facilities View
  • The fitting rooms with adaptations are located on the ground and first floors.
  • The standard fitting rooms are located on the ground and first floors.

You are on Parking. Skip to the next section.

Parking

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• Public Parking View
  • There is a public car park located to the rear of Drake Circus off Charles Street.
  • The name of the car park is Drake Circus.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are not available in the car park.

You are on Entrance (Upper Mall - Womenswear). Skip to the next section.

Entrance (Upper Mall - Womenswear)

• This entrance is located on the upper mall of Drake Circus.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is more than 200cm.
• There are security barriers at the entrance.
• The maximum width between them is 183cm.

You are on Entrance (First Floor - Menswear). Skip to the next section.

Entrance (First Floor - Menswear)

• This entrance is located on the first floor of Drake Circus.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is more than 200cm.
• There are security barriers at the entrance.
• The maximum width between them is 183cm.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the walls and columns have a reflective finish.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: armchairs, sofas, benches and stools.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Women's). Skip to the next section.

Fitting Room with Adaptations (Women's)

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• Access View
  • The fitting room surveyed is located on the ground floor, to the left of the womenswear counter.
  • The fitting room surveyed is female only.
  • The distance from the womenswear counter is 17m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 96cm.
  • Internally the door has a high colour contrast.
  • The door has a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 187cm (width) x 213cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a medium colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 41cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 104cm and 137cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Womenswear). Skip to the next section.

Counter (Womenswear)

• The counter is located on the ground floor, straight ahead after you enter the store via the upper mall entrance.
• The distance from the upper mall entrance is 25m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 103cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Childrenswear). Skip to the next section.

Counter (Childrenswear)

• The counter is located on the ground floor, to the right after you enter the store via the upper mall entrance.
• The distance from the upper mall entrance is 36m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 103cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the rear left of the store in the Home department, after you enter the store via the upper mall entrance.
• The distance from the upper mall entrance is 67m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

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• Standard Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift door has a medium colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1000kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 98cm.
  • The internal dimensions of the lift are 145cm (width) x 144cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located to the left after you enter the store via the upper mall entrance.
• The ground and first floors can be accessed by escalator.
• The steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located to the middle left after you enter the store via the upper mall entrance.
• The ground and first floors can be accessed by these stairs.
• There are double manual doors to access the stairwell.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the walls and columns have a reflective finish.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: benches and stools.
• Customers can obtain online items from the collection point in the menswear department.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Men's). Skip to the next section.

Fitting Room with Adaptations (Men's)

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• Access View
  • The fitting room surveyed is located on the first floor, to the rear right after you enter the store via the first floor entrance.
  • The fitting room surveyed is male only.
  • The distance from the first floor entrance is 48m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 96cm.
  • Internally the door has a high colour contrast.
  • The door has a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 278cm (width) x 234cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 41cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 103cm and 138cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Menswear). Skip to the next section.

Counter (Menswear)

• The counter is located on the first floor, to the middle right after you enter the store via the first floor entrance.
• The distance from the first floor entrance is 21m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 103cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Mamas And Papas). Skip to the next section.

Counter (Mamas And Papas)

• The counter is located on the first floor, to the middle left after you enter the store via the first floor entrance.
• The distance from the first floor entrance is 43m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is a lowered section at the counter (a writing shelf).
• The height of the lowered section is 90cm.
• The card payment machine is at a height of 103cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Online Returns and Collections. Skip to the next section.

Online Returns and Collections

• Online returns can be given at any counter till point.
• The online collection is located on the first floor within the menswear department.