You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on what is at this store.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Plymouth Station.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • There are 2 other entrances.
  • 2 of the other entrances have step-free level access.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways and pillars.
  • The first floor can be accessed via a standard lift, escalator and stairs.
• Checkouts View
  • Staffed checkouts available include: payment counters.
• Getting Help and Assistance View
  • Seating is available.
  • Hearing assistance systems are available.
  • There are fixed hearing assistance systems.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the first floor.
  • The toilet with adaptations has a left hand transfer space.
  • Female and male step-free standard toilet facilities are located on the first floor.
• Changing Facilities View
  • Parent and baby changing facilities are located within the toilet with adaptations.
  • The fitting rooms with adaptations are located on the ground and first floors.
  • The standard fitting rooms are located on the ground and first floors.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located to the front and the left hand side of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 10+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 454cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 129cm.
  • The nearest designated bay is 3m from the side entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • This route has bollards.
• Charges and Restrictions View
  • Parking is free for all users.
  • Free parking is restricted to 3 hours.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Womenswear - Front Right). Skip to the next section.

Entrance (Womenswear - Front Right)

• This entrance is located to the front right of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 193cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are security barriers at the entrance.

You are on Entrance (Home - Front Left). Skip to the next section.

Entrance (Home - Front Left)

• This entrance is located to the front left of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 197cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are security barriers at the entrance.

You are on Entrance (Home - Side). Skip to the next section.

Entrance (Home - Side)

• This entrance is located to the left hand side of the store, giving access to the home department.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 157cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are security barriers at the entrance.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some of the aisles are obstructed by pillars.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the walls and columns have a reflective finish.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: benches and stools.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Women's). Skip to the next section.

Fitting Room with Adaptations (Women's)

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• Access View
  • The fitting room surveyed is located on the ground floor, within the womenswear department.
  • The fitting room surveyed is female only.
  • The distance from the Womenswear entrance is 45m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 100cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 240cm (width) x 272cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a medium colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a medium colour contrast.
  • There is a seated bench available.
  • The seat/chair is 49cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is one coat hook.
  • The coat hook is 110cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Counter (Womenswear). Skip to the next section.

Counter (Womenswear)

• The counter is located on the ground floor, to the left after you enter the store via the womenswear front entrance.
• The distance from the womenswear front entrance is 24m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 106cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 109cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Childrenswear). Skip to the next section.

Counter (Childrenswear)

• The counter is located on the ground floor, to the rear of the store.
• The distance from the womenswear front entrance is 57m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 106cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 109cm.
• The payment machine is portable.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Home). Skip to the next section.

Counter (Home)

• The counter is located on the ground floor, to the right after you enter the store via the side entrance.
• The distance from the side entrance is 22m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 107cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 109cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels vary due to the use of large glazed walls.

You are on Online Returns and Collections. Skip to the next section.

Online Returns and Collections

• The online returns is located on the ground floor in womenswear and on the first floor in menswear.
• The online collection is located on the first floor within the menswear department.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located straight ahead after you enter the store via the side entrance.
• The distance from the side entrance is 35m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift door has a medium colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1600kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 119cm.
  • The internal dimensions of the lift are 164cm (width) x 210cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a medium colour contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There are other lifts available at this location which are of a similar size.

You are on Stairs (Womenswear). Skip to the next section.

Stairs (Womenswear)

• The stairs are located straight ahead after you enter the store via the side entrance.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Stairs (Womenswear - Right). Skip to the next section.

Stairs (Womenswear - Right)

• The stairs are located to the right after you enter the store via the womenswear front entrance.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Stairs (Childrenswear). Skip to the next section.

Stairs (Childrenswear)

• The stairs are located to the left after you enter the store via the side entrance.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Stairs (Home). Skip to the next section.

Stairs (Home)

• The stairs are located to the right after you enter the store via the side entrance.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Escalators (Womenswear). Skip to the next section.

Escalators (Womenswear)

• The escalators surveyed are located to the right after you enter the store via the womenswear front entrance.
• The first floor can be accessed by escalator.
• The steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels vary due to the use of large glazed walls.

You are on Escalators (Home). Skip to the next section.

Escalators (Home)

• The escalators surveyed are located to the right after you enter the store via the side entrance.
• The first floor can be accessed by escalator.
• The steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels vary due to the use of large glazed walls.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: chairs with armrests and stools.
• Customers can obtain online items from the online collection point located to the left of the menswear counter.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Men's). Skip to the next section.

Fitting Room with Adaptations (Men's)

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• Access View
  • The fitting room surveyed is located on the first floor, to the left after you exit the lift.
  • The fitting room surveyed is male only.
  • The distance from the lift is 25m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 88cm.
  • Internally the door has a high colour contrast.
  • The door has a twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 197cm (width) x 273cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seated bench available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is one coat hook.
  • The coat hook is 128cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Counter (Menswear). Skip to the next section.

Counter (Menswear)

• The counter is located on the first floor, to the left after you exit the lift.
• The distance from the lift is 28m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 106cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 109cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny and patterned.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Home). Skip to the next section.

Counter (Home)

• The counter is located on the first floor, to the right after you exit the lift.
• The distance from the lift is 24m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 106cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 109cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Virgin Holidays). Skip to the next section.

Counter (Virgin Holidays)

• The counter is located on the first floor, straight ahead after you exit the lift.
• The distance from the lift is 22m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 104cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs, benches and high stools.
• Furniture available in this area includes: high tables and desks.
• Some tables are fixed.

You are on Eating and Drinking (Costa). Skip to the next section.

Eating and Drinking (Costa)

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• Location and Access View
  • Costa is located on the first floor, straight ahead after you exit the lift. .
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into this area.
  • There is open plan access.
• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The service counter was surveyed.
  • The counter is located to the right after you enter the cafe area.
  • There is step-free level access to the counter.
  • The height of the counter is 95cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 98cm.
  • The payment machine is portable.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menu types include: wall-mounted (digital) and countertop.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups, two handled cups and takeaway cutlery.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system is located behind the till.
  • The hearing assistance system was tested and working at the time of the survey.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • The flooring is patterned.
  • Seating available in this area includes: chairs without armrests and sofas.
  • Some seating is fixed.
  • Furniture available in this area includes: tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location View
  • The toilet surveyed is located on the first floor, straight ahead after you exit the lift.
  • The distance from the lift is 9m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 86cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 342cm (width) x 241cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 75cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the left transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a medium colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 94cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a medium colour contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a medium colour contrast.
  • The towel dispenser is 101cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 146cm from the floor.
  • The height of the baby change facility when in use is 98cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.