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Next - Poole - Dolphin Centre

Unit 2, Dolphin Centre, Poole, BH15 1SP

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Access Guide

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Overview

Getting Inside (Dolphin Centre)

  • The approach to the building is step-free and level.
  • The most accessible entrance surveyed was the entrance from the multi-storey car park.
  • This entrance gives access to the first floor of the Dolphin Shopping centre.
  • There is step-free level access at the most accessible entrance.
  • There is no main entrance for the building.
  • There are 4 other entrances.
  • 4 of the other entrances have step-free level access.

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
  • Changing Facilities View
    • The fitting room with adaptations is located within the Womenswear Department.
    • The standard fitting rooms are located within the Womenswear and Menswear Departments.

Parking

  • Public Parking View
    • There is a public car park located off Seldown Bridge.
    • The name of the car park is Dolphin Centre.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance

  • This entrance is located at the front of the store.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
  • There are security barriers at the entrance.
  • The maximum width between them is 179cm.

Shop Floor

  • There is step-free level access throughout.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 150cm - 180cm.
  • Some flooring is shiny and patterned.
  • There is a high visual contrast between the shelving and floor in the majority of walkways.
  • Some of the columns have a reflective finish.
  • There is background noise.
  • There is wayfinding and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available for customers includes: sofas and stools.
  • Customers can obtain online items from the left of the womenswear counter.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Fitting Room with Adaptations (Shared)

  • Access View
    • The fitting room surveyed is located within the Womenswear fitting rooms.
    • The fitting room surveyed is for any gender.
    • The distance from the entrance is 38m.
    • The most accessible route to the fitting room has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • There is a curtain opening to access the fitting room.
    • The width of the opening is 93cm.
  • Dimensions and Features View
    • The dimensions of the fitting room are 216cm (width) x 205cm (depth).
    • There is room for a wheelchair user to manoeuvre in the fitting room.
    • There is a grab rail in the fitting room.
    • The grab rail for the fitting room has a medium colour contrast.
    • There are dropdown rails in the fitting room.
    • The dropdown rails for the fitting room have a medium colour contrast.
    • There is a seated bench available.
    • The seat/chair is 49cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a long mirror.
    • There are multiple coat hooks.
    • The coat hooks are 105cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Generic

  • Online returns can be given at any counter till point.
  • The online collection is to the left of the Womenswear counter.

Counter (Womenswear)

  • The counter is located to the left after you enter the store.
  • The distance from the entrance is 31m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 101cm.
  • There is not a lowered section at the counter.
  • The card payment machine is at a height of 103cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Counter (Menswear)

  • The counter is located straight ahead after you enter the store.
  • The distance from the entrance is 17m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 101cm.
  • There is not a lowered section at the counter.
  • The card payment machine is at a height of 103cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.