You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on what is at this store.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest train station is Poole Station.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via a slight slope at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways and pillars.
  • All floors can be accessed via a standard lift and stairs.
  • There are no toilet facilities.
• Checkouts View
  • Staffed checkouts available include: payment counters.
• Getting Help and Assistance View
  • Seating is not available.
  • Hearing assistance systems are available.
  • There are fixed hearing assistance systems.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • Toilets with adaptations are not available.
• Changing Facilities View
  • The fitting rooms with adaptations are located on the ground and first floors.
  • The standard fitting rooms are located on the ground and first floors.

You are on Parking. Skip to the next section.

Parking

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• Public Parking View
  • There is a public car park located off Broadstone Way.
  • The name of the car park is Wessex Gate Retail Park.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are not available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 131cm.
• There is a small lip on the threshold of the opening.
• The doors have a medium colour contrast.
• There are security barriers at the entrance.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• One of the aisles is obstructed by pillars.
• Some flooring is shiny and patterned.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Customers can obtain online items from the online collection point, to the rear left within the childenwear department.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Ground Floor). Skip to the next section.

Fitting Room with Adaptations (Ground Floor)

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• Access View
  • The fitting room surveyed is located on the ground floor to the rear of the store.
  • The fitting room surveyed is female only.
  • The distance from the entrance is 36m.
  • The most accessible route to the fitting room has step-free level access.
  • Doors are held open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 86cm.
  • Internally the door has a high colour contrast.
  • The door has a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 216cm (width) x 196cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a medium colour contrast.
  • There is a dropdown rail in the fitting room.
  • The dropdown rail for the fitting room has a medium colour contrast.
  • There is a seated bench available.
  • The seat/chair is 66cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 104cm and 151cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Womenswear). Skip to the next section.

Counter (Womenswear)

• The counter is located on the ground floor, to the middle left after you enter the store.
• The distance from the entrance is 25m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 103cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Counter (Childrenswear). Skip to the next section.

Counter (Childrenswear)

• The counter is located on the ground floor, to the rear left after you enter the store.
• The distance from the entrance is 32m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 103cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Generic. Skip to the next section.

Generic

• The online returns points are on the ground floor, to the right and left after you enter the store.
• The online collection point is on the ground floor within the Childrenswear department.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the left after you enter the store.
• The distance from the entrance is 17m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

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• Standard Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift door has a medium colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1000kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 108cm.
  • The internal dimensions of the lift are 203cm (width) x 116cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
  • The lift has a separate door to exit.
  • Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located to the left after you enter the store.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides, which are within reach.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (First Floor). Skip to the next section.

Fitting Room with Adaptations (First Floor)

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• Access View
  • The fitting room surveyed is located on the first floor, to the rear right after you exit the lift.
  • The fitting room surveyed is male only.
  • The distance from the lift is 17m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 98cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 196cm (width) x 215cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a medium colour contrast.
  • There is a dropdown rail in the fitting room.
  • The dropdown rail for the fitting room has a medium colour contrast.
  • There is a seated bench available.
  • The seat/chair is 66cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 100cm and 151cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Counter (Menswear). Skip to the next section.

Counter (Menswear)

• The counter is located on the first floor, to the left after you exit the lift.
• The distance from the lift is 14m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 103cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Home). Skip to the next section.

Counter (Home)

• The counter is located on the first floor, to the right after you exit the lift.
• The distance from the lift is 13m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.