Access Guide
Overview
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About
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- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is St George's Car Park.
- View information on St George's Car Park (opens new tab).
- The nearest train station is Preston.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a slight slope at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways and pillars.
- The ground and first floors can be accessed via a standard lift, escalator and stairs.
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Getting Help and Assistance
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- Seating is available.
- There are fixed hearing assistance systems.
- There is not a water bowl available for assistance dogs.
Toilet and Changing Facilities
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Toilet Facilities
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- Toilets with adaptations are not available.
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Changing Facilities
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- The fitting rooms with adaptations are located at the rear of Childrenswear and at the rear of Menswear.
- The standard fitting rooms are located at the rear of Menswear and at the rear of Womenswear.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Parking
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- There is a public car park located off Lune Street.
- The name of the car park is St George's Car Park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are available in the car park.
Entrance
- This entrance is located at the front of the store.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a slope at the entrance.
- The slope has a slight gradient.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 180cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
- There are security barriers at the entrance.
- The maximum width between them is 190cm.
Shop Floor (Ground Floor)
- There is step-free level access throughout.
- The majority of main aisle widths are under 120cm.
- The majority of product aisle widths are under 120cm.
- The visual contrast between the shelving and floor varies between low and high.
- Some of the columns have a reflective finish.
- There is no (or very little) background noise.
- There is overhead signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Seating available for customers includes: armchairs, sofas and stools.
- Customers can obtain online items from Childrenswear.
- Lighting levels vary due to the size of the space.
Counter (Womenswear)
- The counter is located on the ground floor, on the left of Womenswear.
- The distance from the entrance is 30m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access to the counter.
- The height of the counter is 100cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 104cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Counter (Childrenswear)
- The counter is located on the ground floor, on the left of Childrenswear.
- The distance from the entrance is 55m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access to the counter.
- The height of the counter is 102cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 105cm.
- The payment machine is portable.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Collection Point
- The collection point is located to the right of the Childrenswear counter.
- The distance from the entrance is 60m.
- The most accessible route to the collection point has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access to the collection point.
- The height of the touchscreen display ranges from 100cm to 105cm from the floor.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: stools.
Fitting Room with Adaptations
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Access
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- The fitting room surveyed is located at the rear of Childrenswear.
- The fitting room surveyed is for any gender.
- The distance from the entrance is 65m.
- The most accessible route to the fitting room has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access into the fitting room.
- There is no signage for the fitting room.
- There is a curtain opening to access the fitting room.
- The width of the opening is 100cm.
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Dimensions and Features
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- The dimensions of the fitting room are 196cm (width) x 216cm (depth).
- There is room for a wheelchair user to manoeuvre in the fitting room.
- There is a grab rail in the fitting room.
- The grab rail for the fitting room has a high colour contrast.
- There are dropdown rails in the fitting room.
- The dropdown rails for the fitting room have a high colour contrast.
- There is a seated bench available.
- The seat/chair is 48cm from the floor.
- There is no assistance bell.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a long mirror.
- There are multiple coat hooks.
- The coat hooks are 85cm from the floor.
- The walls and floor have a medium colour contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Lift
- The lift surveyed is located on the left within Womenswear.
- The distance from the entrance is 30m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
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Standard Lift
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- The ground and first floors can be accessed by this lift.
- The lift door has a low colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 1000kg.
- The external lift control buttons have tactile markings.
- The control buttons have a high colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 101cm.
- The internal dimensions of the lift are 115cm (width) x 203cm (depth).
- The internal lift control buttons have tactile markings.
- The control buttons have a high colour contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs are located at the rear of Womenswear on the left.
- The ground and first floors can be accessed by these stairs.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The step markings are not clearly visible.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Escalators (Up)
- The escalators surveyed are located on the right as you enter.
- The first floor can be accessed by escalator.
- The step markings are not clearly visible.
- The foot (bottom) and head (top) of the escalators are not clearly marked.
- Lighting levels vary due to the size of the space.
Shop Floor (First Floor)
- There is step-free level access throughout.
- The majority of main aisle widths are under 120cm.
- The majority of product aisle widths are under 120cm.
- The visual contrast between the shelving and floor varies between low and high.
- Some of the walls and columns have a reflective finish.
- There is no (or very little) background noise.
- There is overhead signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Seating available for customers includes: benches.
- Lighting levels vary due to the size of the space.
Counter (Home)
- The counter is located on the first floor, at the rear of the home department, on the left.
- The distance from the lift is 40m.
- The most accessible route to the counter has a lift.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access to the counter.
- The height of the counter is 102cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 105cm.
- The payment machine is portable.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Counter (Menswear)
- The counter is located on the first floor, to the right as you exit the lift.
- The distance from the lift is 6m.
- The most accessible route to the counter has a lift.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access to the counter.
- The height of the counter is 100cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 104cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
