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Next - Sheffield - Crystal Shopping Centre

Unit R Crystal Peaks Shopping Centre, Eckington Way, Sothall, Sheffield, S20 7PQ

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Access Guide

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Overview - Standard

  • About View
    • The venue has 2 floors.
    • Services on the ground floor include: a Women's Department and a Children's Department.
    • Services on the first floor include: a Men's Department and a Home Department.
    • There are no toilet facilities.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is no main entrance for the building.
    • There is 1 other entrance.
    • There is step-free level access at the other entrance.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
    • Access throughout may include narrow walkways.
    • The first floor can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • Seating is available.
    • There are fixed hearing assistance systems.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located at the front of the Men's Department, next to the fitting rooms on the first floor.
    • There is not a water bowl available for assistance dogs.

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
  • Changing Facilities View
    • The fitting rooms with adaptations are located to the rear of the Women's Department, on the ground floor and at the front of the Men's Department, on the first floor.
    • The standard fitting rooms are located to the rear of the Women's Department, on the ground floor and at the front of the Men's Department, on the first floor.

Parking

  • Public Parking View
    • There is a public car park located at the front of the store.
    • The name of the car park is Crystal Peaks - Blue Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance (External)

  • This entrance is located at the front of the store.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 197cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 192cm.

Shop Floor (Ground Floor)

  • There is step-free level access throughout.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny and patterned.
  • There is a high visual contrast between the shelving and floor in all walkways.
  • Some of the walls have a reflective finish.
  • There is background noise.
  • There is wayfinding and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is not consistent throughout.
  • Seating available for customers includes: sofas.
  • Customers can obtain online items from the Online Collections Touchscreens at the rear of the store or at the Children's Department counter.
  • Lighting levels vary due to the use of large glazed walls.
  • The height of the online collections touchscreens range from 111 - 117cm.

Counter (Children's Department)

  • The counter is located to the rear of the store, on the left hand side.
  • The distance from the External Entrance is 20m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
  • The card payment machine is at a height of 105cm.
  • The payment machine is portable.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Fitting Room with Adaptations (Women's Department)

  • Access View
    • The fitting room surveyed is located to the rear of the Women's Department, on the left hand side.
    • The fitting room surveyed is for any gender.
    • The distance from the External Entrance is 21m.
    • The most accessible route to the fitting room has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • There is a curtain opening to access the fitting room.
    • The width of the opening is 80cm.
  • Dimensions and Features View
    • The dimensions of the fitting room are 198cm (width) x 217cm (depth).
    • There is room for a wheelchair user to manoeuvre in the fitting room.
    • There is a grab rail in the fitting room.
    • The grab rail for the fitting room has a high colour contrast.
    • There are dropdown rails in the fitting room.
    • The dropdown rails for the fitting room have a high colour contrast.
    • There is a wall mounted chair available.
    • The seat/chair is 42cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There are multiple coat hooks.
    • The coat hooks are 97cm and 166cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Lift

  • The lift surveyed is located to the rear of the store.
  • The distance from the External Entrance is 42m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • Standard Lift View
    • The ground and first floors can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1000kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 109cm.
    • The internal dimensions of the lift are 188cm (width) x 115cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
    • The lift has a separate door to exit.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Stairs

  • The stairs are located ahead as you enter from the External Entrance.
  • The ground and first floors can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels vary due to the use of large glazed walls.

Shop Floor (First Floor)

  • There is step-free level access throughout.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny.
  • There is a high visual contrast between the shelving and floor in all walkways.
  • Some of the walls have a reflective finish.
  • There is background noise.
  • There is wayfinding and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is not consistent throughout.
  • Seating available for customers includes: benches.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Counter (Men's Department)

  • The counter is located to the left as you exit the lift, on the first floor.
  • The distance from the lift is 15m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
  • The card payment machine is at a height of 105cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Entrance (Safe Space)

  • This entrance is located at the front of the Men's Department, to the right of the fitting rooms, on the first floor.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 87cm.
  • The door has a high colour contrast.
  • There is not room for a wheelchair to manoeuvre within the space.

Fitting Room with Adaptations (Men's Department)

  • Access View
    • The fitting room surveyed is located at the front of the Men's Department, opposite the counter, on the first floor.
    • The fitting room surveyed is for any gender.
    • The distance from the lift is 39m.
    • The most accessible route to the fitting room has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • There is a curtain opening to access the fitting room.
    • The width of the opening is 78cm.
  • Dimensions and Features View
    • The dimensions of the fitting room are 274cm (width) x 246cm (depth).
    • There is room for a wheelchair user to manoeuvre in the fitting room.
    • There is a grab rail in the fitting room.
    • The grab rail for the fitting room has a high colour contrast.
    • There are dropdown rails in the fitting room.
    • The dropdown rails for the fitting room have a high colour contrast.
    • There is a wall mounted chair available.
    • The seat/chair is 42cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There are multiple coat hooks.
    • The coat hooks are 97cm from the floor.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.