You are on Introduction. Skip to the next section.

Introduction

• Next store opening times and services available link (new tab) - click here.
• The store is located in/on a main shopping street/area.
• The main shopping street/area is pedestrianised.
• The store is located within Atria Watford.
• The details within this access guide relate to the Next store and not the shopping centre.
• Atria Watford link (new tab) - click here.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a team member available for help and assistance.
• There is a home delivery service available from the store.
• All items available in store are available online and deliverable to store.
• There is an Order and Collect service in the store.
• Customers can obtain online Order and Collect items from the customer order collection point.
• The store does not play background music.
• There is a/are hearing assistance system(s) located at the Home till point(s), within Costa and at the till point(s).
• The customer order collection point is located on the ground floor to the left of the tills.
  Alternatively, please ask a member of staff for assistance with collecting your order.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is not a bus stop within approximately 150m of the store.
  • The nearest train station is Watford Junction.
  • The nearest underground tube station is Watford High Street.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • The car park type is multi-storey.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • There is a/are designated Blue Badge parking bay(s) available.
  • There is/are 10+ designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 300cm x 565cm (9ft 10in x 18ft 6in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Clearly marked/signposted parent and child parking bays are available.
  • The car park surface is tarmac.
• Comments View
  • Access to the lifts from the Blue Badge bays is via a ramp.
  • The gradient of the ramp is slight.
  • The ramp does not have hand rails.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is block paving.
  • The store is located on the ground floor.
    If approaching from the car park, there is ramped access from the parking bays to the lifts. The gradient of the ramp is slight.
    After exiting the lift there is level access to the store.
    There is a steep slope if approaching from the High Street.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a steep gradient and has no handrails.
  • There is a level landing at the top of the ramp/slope.

You are on Outside Access (Ground Floor Entrance). Skip to the next section.

Outside Access (Ground Floor Entrance)

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• Entrance View
  • This information is for the entrance located on ground floor of the shopping centre.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 192cm.
  • There are security barriers at this entrance.
  • There is not a team member available for assistance at this entrance.
  • There is not wayfinding signage available at this entrance.

You are on Outside Access (Ground Floor Side/Costa Entrance). Skip to the next section.

Outside Access (Ground Floor Side/Costa Entrance)

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• Entrance View
  • This information is for the entrance located to the left of the shopping centre lifts.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 155cm.
  • There are security barriers at this entrance.
  • There is not a team member available for assistance at this entrance.
  • There is not wayfinding signage available at this entrance.
• Comments View
  • There are two sets of identical doors next to each other.

You are on Outside Access (Ground Floor Victoria's Secret). Skip to the next section.

Outside Access (Ground Floor Victoria's Secret)

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• Entrance View
  • This information is for the entrance located on the ground floor of the shopping centre.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 196cm.
  • There are security barriers at this entrance.
  • There is not a team member available for assistance at this entrance.
  • There is not wayfinding signage available at this entrance.

You are on Lingerie (Ground Floor Victoria's Secret). Skip to the next section.

Lingerie (Ground Floor Victoria's Secret)

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• Lingerie View
  • Lingerie is located on the ground floor.
  • There is step free access to Lingerie.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Lingerie aisle(s).
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Lingerie till point(s).
  • The nearest Lingerie till point(s) is/are approximately 25m from the Victoria's Secret entrance.
  • The till point(s) is/are not clearly signed.
  • The height of the Lingerie till point(s) is/are 103cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is not a hearing assistance system at the till point(s).
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.
• Standard Fitting Room(s) View
  • There is/are 2 standard fitting room(s) within Lingerie.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Menswear (Ground Floor). Skip to the next section.

Menswear (Ground Floor)

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• Menswear View
  • Menswear is located directly ahead beyond the ground floor entrance.
  • There is step free access to Menswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Menswear aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Accessible Fitting Room(s) View
  • There is/are 6 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • The accessible fitting room(s) is/are not clearly signed.
  • There is not a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 88cm.
  • The dimensions of the accessible fitting room(s) are 234cm x 360cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is not a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 111cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a bench seat in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 88cm.
• Standard Fitting Room(s) View
  • There is/are 5 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Womenswear (Ground Floor). Skip to the next section.

Womenswear (Ground Floor)

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• Womenswear View
  • Womenswear is located to the right beyond the ground floor entrance.
  • There is step free access to Womenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Womenswear aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Accessible Fitting Room(s) View
  • There is/are 5 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • The accessible fitting room(s) is/are not clearly signed.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 96cm.
  • The dimensions of the accessible fitting room(s) are 156cm x 276cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 126cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a bench seat in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 93cm.
• Standard Fitting Room(s) View
  • There is/are 4 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is not a chair/stool/changing bench in the standard fitting room(s).

You are on Till Point (Ground Floor). Skip to the next section.

Till Point (Ground Floor)

• The till point is located on the ground floor.
• There is step free access to the till point.
• The till point is approximately 40m from the ground floor lift.
• The till point is clearly signed.
• The height of the till point is 105cm.
• There is not a lowered section at the till point, however there are clipboards and portable chip & pin machines available.
• There is a hearing assistance system at the till point.
• The hearing assistance system is signed.

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• - NEXT - View
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 18/10/2022.
  • The hearing loop was working at the time of testing.
  • There is not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
  • The till point is placed in front of a background which is patterned.
• Comments View
  • There is a self-service collection point at the side of the tills. The screen height for registration is 120cm.

You are on Costa (Ground Floor). Skip to the next section.

Costa (Ground Floor)

• Costa is located on the ground floor, to the left of the store.
• There is step free access to Costa.
• There is step free access throughout.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Food and/or drink(s) is/are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is 95cm.
• There is not a lowered section at the counter, however there are clipboards and portable chip & pin machines available.
• There is a hearing assistance system.
• The hearing assistance system is signed.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 18/10/2022.
• The hearing loop was working at the time of testing.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 9m from the entrance/opening.
• The nearest table is approximately 3m from the counter.
• The distance between the floor and the lowest dining table is 73cm.
• The distance between the floor and the highest dining table is 110cm.
• There is clear manoeuvring space throughout.
• Drinking straws are available.
• Two handle cups are available on request.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Costa does not play background music.
• WiFi is available in Costa.

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• Comments View
  • WiFi is provided by O2 and is available throughout the entire shopping centre.

You are on Accessible Toilet(s) (Ground Floor - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Ground Floor - Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the ground floor, at the rear of the store and to the left of the lifts.
  • This accessible toilet is approximately 40m (43yd 2ft) from the ground floor entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 140cm x 210cm (4ft 7in x 6ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 76cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a mirror.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 98cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 95cm (3ft 1in).
• Colour Contrast and Lighting View
  • There is a good contrast between the external door and wall.
  • There is a good contrast between the internal door and wall.
  • There is a good contrast between the dropdown rail(s) and wall.
  • There is a good contrast between the wall-mounted grab rail(s) and wall.
  • The toilet seat has a good colour contrast.
  • There is a fair contrast between the walls and floor.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 93cm (3ft 1in).

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the ground floor, at the rear of the store and to the left of the lifts.
  • The female and male toilets are approximately 40m (43yd 2ft) from the ground floor entrance.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Escalator(s). Skip to the next section.

Escalator(s)

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• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located in the middle of the store.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are ground floor and first floor.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear of the store.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 30m (32yd 2ft) from the ground floor and first floor entrance.
• The lift is a standard lift.
• A team member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are ground floor and first floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is not a colour contrast between the external lift controls and the control plate.
• There is a fair colour contrast between the external lift control plate and the wall.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 210cm x 160cm (6ft 11in x 5ft 3in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

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• Comments View
  • There are two lifts located at the rear of the store.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located at the rear of Menswear department.
  • The stairs are approximately 35m from the ground floor entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Outside Access (First Floor Beauty Entrance). Skip to the next section.

Outside Access (First Floor Beauty Entrance)

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• Entrance View
  • This information is for the entrance located on the first floor, to the right of the shopping centre lifts.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance, via lift.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 155cm.
  • There are security barriers at this entrance.
  • There is a team member available for assistance at this entrance.
  • There is not wayfinding signage available at this entrance.
• Comments View
  • The first set of doors is made up of 3 sets of identical double doors.
  • The second set of doors is made up of 3 sets of identical double doors.

You are on Outside Access (First Floor Home Entrance). Skip to the next section.

Outside Access (First Floor Home Entrance)

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• Entrance View
  • This information is for the entrance located to the left of the shopping centre lifts.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance, via lift.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There are security barriers at this entrance.
  • There is not a team member available for assistance at this entrance.
  • There is not wayfinding signage available at this entrance.

You are on Beauty (First Floor). Skip to the next section.

Beauty (First Floor)

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• Beauty View
  • The Beauty department is located on the first floor, after entering the Beauty entrance.
  • There is step free access to the Beauty department, via lift.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Beauty department aisle(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Beauty department till point(s).
  • The nearest Beauty department till point(s) is/are approximately 15m from the first floor Beauty entrance.
  • The till point(s) is/are clearly signed.
  • The height of the Beauty department till point(s) is/are 106cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is not a hearing assistance system at the till point(s).
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.
• Comments View
  • There are two till points located in the middle of Beauty.
  • There are four additional single tills located throughout Beauty.

You are on Home (First Floor). Skip to the next section.

Home (First Floor)

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• Home View
  • The Home department is located ahead as you enter the Home first floor entrance.
  • There is step free access to the Home department, via lift.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Home department aisle(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Home department till point(s).
  • The nearest Home department till point(s) is/are approximately 15m from the first floor Home entrance.
  • The till point(s) is/are clearly signed.
  • The height of the Home department till point(s) is/are 99cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is not signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 03/09/2021.
  • The hearing loop was working at the time of testing.
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.

You are on Childrenswear (Mamas & Papas). Skip to the next section.

Childrenswear (Mamas & Papas)

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• Childrenswear View
  • Childrenswear is located on the first floor.
  • There is step free access to Childrenswear.
  • There is step free access throughout the Childrenswear aisle(s).
• Till Point(s) View
  • There is step free access to the Childrenswear till point(s).
  • The nearest Childrenswear till point(s) is/are approximately 20m from the Home entrance.
  • The till point(s) is/are clearly signed.
  • The height of the Childrenswear till point(s) is/are 100cm.
  • There is a lowered section at the till point(s).
  • The height of the lowered section at the till point(s) is 90cm.
  • There is not a clear knee recess beneath the lowered section(s) of the till point(s).
  • There is not a hearing assistance system at the till point(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.