You are on Introduction. Skip to the next section.

Introduction

• Next store opening times and services available link (new tab) - click here.
• The store is located in/on a main shopping street/area.
• The store is located within The Ashley Centre.
• The details within this access guide relate to the Next store and not the shopping centre.
• The Ashley Centre link (new tab) - click here.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a team member available for help and assistance.
• There is a home delivery service available from the store.
• All items available in store are available online and deliverable to store.
• There is an Order and Collect service in the store.
• Customers can obtain online Order and Collect items from the Menswear till point.
• The store does play background music.
• There is a/are hearing assistance system(s) located at the Menswear till point(s) and at the till point(s).
• Customer collections are via a tablet system at the Menswear till point.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Epsom.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • The car park type is multi-storey.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • There is a/are designated Blue Badge parking bay(s) available.
  • There is/are 10+ designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 390cm x 470cm (12ft 10in x 15ft 5in).
  • The dimensions of the designated bays vary in size.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac.
  • There is not a designated drop-off point.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is tiled.
  • Access into the Ashley Centre is step-free via double width automatic doors.
  • There is step-free access on the approach.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located in The Ashley Centre.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 170cm.
  • There are security barriers at this entrance.
  • There is not a team member available for assistance at this entrance.
  • There is wayfinding signage available at this entrance.

You are on Childrenswear (Ground Floor). Skip to the next section.

Childrenswear (Ground Floor)

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• Childrenswear View
  • Childrenswear is located on the ground floor, to the left as you enter.
  • There is step free access to Childrenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Childrenswear aisle(s).

You are on Womenswear (Ground Floor). Skip to the next section.

Womenswear (Ground Floor)

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• Womenswear View
  • Womenswear is located on the ground floor, to the right as you enter.
  • There is step free access to Womenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Womenswear aisle(s).

You are on Lingerie (Ground Floor). Skip to the next section.

Lingerie (Ground Floor)

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• Lingerie View
  • Lingerie is located on the ground floor, to the rear right of the store.
  • There is step free access to Lingerie.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Lingerie aisle(s).

You are on Fitting Room(s) (Ground Floor). Skip to the next section.

Fitting Room(s) (Ground Floor)

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• Accessible Fitting Room(s) View
  • The accessible fitting room(s) is/are located on the ground floor, to the rear of the store.
  • There is/are 4 fitting room(s) in total within Womenswear, Childrenswear and Lingerie, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • The accessible fitting room(s) is/are clearly signed.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 97cm.
  • The dimensions of the accessible fitting room(s) are 198cm x 190cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a dropdown rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
  • There is not a coat hook in the accessible fitting room(s).
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a bench seat in the accessible fitting room(s).
  • The height of the chair from the floor is 60cm.
  • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
• Standard Fitting Room(s) View
  • The standard fitting room(s) is/are located on the ground floor, to the rear of the store.
  • There is/are 3 standard fitting room(s) within Womenswear, Childrenswear and Lingerie.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Till Point (Ground Floor). Skip to the next section.

Till Point (Ground Floor)

• The till point is located on the ground floor, to the right as you enter.
• There is step free access to the till point.
• The till point is approximately 10m from the entrance.
• The till point is not clearly signed.
• The height of the till point is 100cm.
• There is not a lowered section at the till point, however there are clipboards and portable chip & pin machines available.
• There is not a hearing assistance system at the till point.

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• - NEXT - View
  • There is not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
  • The till point is not placed in front of a background which is patterned.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left as you enter the store.
  • The stairs are approximately 10m from the entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear of the store.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 19m (20yd 2ft) from the entrance.
• The lift is a standard lift.
• A team member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are ground floor and first floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is not a colour contrast between the external lift controls and the control plate.
• There is a high colour contrast between the external lift control plate and the wall.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 128cm x 188cm (4ft 2in x 6ft 2in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Menswear (First Floor). Skip to the next section.

Menswear (First Floor)

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• Menswear View
  • Menswear is located on the first floor, to the right from the lift, through the Home department.
  • There is step free access to Menswear, via lift.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Menswear aisle(s).
• Standard Fitting Room(s) View
  • There is/are 2 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s), via lift.
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).
• Comments View
  • There is not an accessible fitting room within Menswear.
  • The standard fitting rooms are 1 metre deep and 1 metre wide.

You are on Home (First Floor). Skip to the next section.

Home (First Floor)

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• Home View
  • The Home department is located on the first floor, to the right as you exit the lift.
  • There is step free access to the Home department, via lift.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Home department aisle(s).

You are on Till Point (First Floor). Skip to the next section.

Till Point (First Floor)

• The till point is located on the first floor in Menswear, to the right when you exit the lift, through the Home department.
• There is step free access to the till point.
• The till point is approximately 15m from the lift.
• The till point is not clearly signed.
• The height of the till point is 102cm.
• There is a lowered section at the till point.
• The height of the lowered section at the till point is 77cm.
• There is a clear knee recess beneath the lowered section(s) of the till point.
• There is a hearing assistance system at the till point.
• The hearing assistance system is signed.

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• - NEXT - View
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 16/02/2023.
  • The hearing loop was working at the time of testing.
  • There is not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
  • The till point is not placed in front of a background which is patterned.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

You are on Public Facilities. Skip to the next section.

Public Facilities

• There is an accessible toilet available within the shopping centre.
• Standard toilets are available within the shopping centre.
• Baby changing facilities are available within the shopping centre.