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Next - Haywards Heath - Orchard Shopping Centre

Unit A Orchard Shopping Centre, Haywards Heath, West Sussex, RH16 3TH

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Access Guide

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Introduction

Getting Help and Assistance

  • There is a team member available for help and assistance.
  • There is a home delivery service available from the store.
  • All items available in store are available online and deliverable to store.
  • There is an Order and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Womenswear till point.
  • The store does play background music.
  • There is a/are hearing assistance system(s) located at the Womenswear till point(s) and at the Menswear till point(s).
  • Order and Collection Service. The parcel tablet is situated on the mens dept , which is upstairs.

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Haywards Heath.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • The car park type is open air/surface.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • There is a/are designated Blue Badge parking bay(s) available.
    • There is/are 6 designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 360cm x 450cm (11ft 10in x 14ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Clearly marked/signposted parent and child parking bays are available.
    • The car park surface is tarmac.
    • There is not a designated drop-off point.

Approach (Womenswear - Step Free)

  • Approach View
    • The surface of the approach is tarmac.
    • The approach surface is uneven in places.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient.

Outside Access (Womenswear - Step Free)

  • Entrance View
    • This information is for the entrance located in Orchards Shopping Centre.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 82cm.
    • There are security barriers at this entrance.
    • There is a team member available for assistance at this entrance.
    • There is wayfinding signage available at this entrance.
    • There is a slope with a very easy incline.

Approach (Womenswear - Stepped)

  • Approach View
    • The surface of the approach is stone/concrete tiles and block paving.
    • There is step-free access on the approach.
    • There is a slope with a very easy incline.
    • There is a level landing at the top of the ramp/slope.

Outside Access (Womenswear - Stepped)

  • Entrance View
    • This information is for the entrance located in Orchards Shopping Centre.
    • The entrance area/door is clearly signed.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 82cm.
    • There are security barriers at this entrance.
    • There is a team member available for assistance at this entrance.
    • There is wayfinding signage available at this entrance.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are not between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).

Womenswear

  • Womenswear View
    • Womenswear is located on the ground floor, ahead as you enter the Womenswear - step free entrance.
    • There is step free access to Womenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Womenswear aisle(s).
  • Till Point(s) View
    • There is step free access to the Womenswear till point(s).
    • The nearest Womenswear till point(s) is/are approximately 8m from the Womenswear - step free entrance.
    • The till point(s) is/are clearly signed.
    • The height of the Womenswear till point(s) is/are 100cm.
    • There is a lowered section at the till point(s).
    • The height of the lowered section at the till point(s) is 76cm.
    • There is a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 5 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are not clearly signed.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 88cm.
    • The dimensions of the accessible fitting room(s) are 240cm x 188cm.
    • There is not clear manoeuvring space in the accessible fitting room(s), due to the room layout.
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
    • There is not a coat hook in the accessible fitting room(s).
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a bench seat in the accessible fitting room(s).
    • The height of the chair from the floor is 60cm.
    • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
  • Standard Fitting Room(s) View
    • There is/are 4 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is not a chair/stool/changing bench in the standard fitting room(s).

Home

  • Home View
    • The Home department is located on the ground floor.
    • There is step free access to the Home department.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Home department aisle(s).

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left of the store as you enter the Womenswear - step free entrance, opposite the Womenswear till point.
    • The stairs are approximately 10m from the Womenswear - step free entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Menswear

  • Menswear View
    • Menswear is located on the first floor.
    • There is stepped access to Menswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Menswear aisle(s).
  • Till Point(s) View
    • There is stepped access to the Menswear till point(s).
    • The nearest Menswear till point(s) is/are approximately 3m from the stairs.
    • The till point(s) is/are not clearly signed.
    • The height of the Menswear till point(s) is/are 101cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.
  • Standard Fitting Room(s) View
    • There is/are 3 standard fitting room(s) within Menswear.
    • There is stepped access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is not a chair/stool/changing bench in the standard fitting room(s).

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for public use.

Standard Toilet(s)

  • Standard toilet facilities are not available.