You are on Introduction. Skip to the next section.

Introduction

• Next store opening times and services available link (new tab) - click here.
• The store is located in/on a main shopping street/area.
• The store is located within Central Retail Park.
• The details within this access guide relate to the Next store and not the retail park.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a team member available for help and assistance.
• There is a home delivery service available from the store.
• All items available in store are available online and deliverable to store.
• There is an Order and Collect service in the store.
• Customers can obtain online Order and Collect items from the customer order collection point.
• The store does play background music.
• There is a/are hearing assistance system(s) located at the Home till point(s) and within Costa.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is not a bus stop within approximately 150m of the store.
  • The nearest train station is Milton Keynes Central.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • The car park type is open air/surface.
  • Parking is free for all users.
  • There is a/are designated Blue Badge parking bay(s) available.
  • There is/are 10+ designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 236cm x 490cm (7ft 9in x 16ft 1in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is block paving.
  • The dropped kerb does not have tactile paving.
  • There is not a designated drop-off point.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • The approach surface is uneven in places.
  • There are fixed bollards on the approach.
  • The minimum width between the bollards/wall is 100cm.
  • The bollards have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.

You are on Outside Access (Home). Skip to the next section.

Outside Access (Home)

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• Entrance View
  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 175cm.
  • There are security barriers at this entrance.
  • There is a team member available for assistance at this entrance.
  • There is wayfinding signage available at this entrance.

You are on Home (Ground Floor). Skip to the next section.

Home (Ground Floor)

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• Home View
  • The Home department is located on the ground floor.
  • There is step free access to the Home department.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Home department aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is a browse and order hub within the Home department.
• Till Point(s) View
  • There is step free access to the Home department till point(s).
  • The nearest Home department till point(s) is/are approximately 25m from the Home entrance.
  • The till point(s) is/are clearly signed.
  • The height of the Home department till point(s) is/are 102cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is not a hearing assistance system at the till point(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.
• Comments View
  • Self service collection is located at rear of ground floor department
  • Operating screen heights 105cm
  • There is a Home order checkout at the rear of the store that has a desk height of 90cm.

You are on Outside Access (Costa). Skip to the next section.

Outside Access (Costa)

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• Entrance View
  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 80cm.
  • There are security barriers at this entrance.
  • There is not a team member available for assistance at this entrance.
  • There is not wayfinding signage available at this entrance.

You are on Costa (Ground Floor). Skip to the next section.

Costa (Ground Floor)

• Costa is located on the ground floor, to the right of the store as you enter the Home entrance.
• There is step free access to Costa.
• There is step free access throughout.
• Food and/or drink(s) is/are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is 109cm.
• There is not a lowered section at the counter, however there are clipboards and portable chip & pin machines available.
• There is not a hearing assistance system.
• Some tables are permanently fixed.
• Chairs are not permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 4m from the entrance/opening.
• The nearest table is approximately 4m from the counter.
• The distance between the floor and the dining tables is 72cm.
• There is clear manoeuvring space throughout.
• Drinking straws are available.
• Two handle cups are not available.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Costa does play background music.
• WiFi is not available in Costa.

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• Comments View
  • Tables and chairs with armrests are available outside the front of Costa.

You are on Other Floors (Front). Skip to the next section.

Other Floors (Front)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left of the store as you enter the Home entrance.
  • The stairs are approximately 22m from the Entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located to the left of the store as you enter the Home entrance.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators only go up.
  • The floors which are accessible by escalator(s) are ground floor and first floor.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.

You are on Other Floors (Rear). Skip to the next section.

Other Floors (Rear)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located at the rear of the store as you enter the entrance.
  • The stairs are approximately 29m from the Home entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear of the store as you enter the Home entrance.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 39m (42yd 1ft) from the Home entrance.
• The lift is a standard lift.
• A team member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are ground floor and first floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is a fair colour contrast between the external lift controls and the control plate.
• There is not a colour contrast between the external lift control plate and the wall.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 160cm x 200cm (5ft 3in x 6ft 7in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

You are on Home (First Floor). Skip to the next section.

Home (First Floor)

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• Home View
  • The Home department is located on the first floor, ahead as you exit the lift.
  • There is step free access to the Home department, via lift.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Home department aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
• Till Point(s) View
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are not placed in front of a background which is patterned.

You are on Childrenswear (Mamas & Papas - First Floor). Skip to the next section.

Childrenswear (Mamas & Papas - First Floor)

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• Childrenswear View
  • Childrenswear is located on the first floor, to the left as you exit the lift.
  • There is step free access to Childrenswear, via lift.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Childrenswear aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Childrenswear till point(s), via lift.
  • The nearest Childrenswear till point(s) is/are approximately 18m from the lift.
  • The till point(s) is/are clearly signed.
  • The height of the Childrenswear till point(s) is/are 100cm.
  • There is a lowered section at the till point(s).
  • The height of the lowered section at the till point(s) is 90cm.
  • There is a clear knee recess beneath the lowered section(s) of the till point(s).
  • There is not a hearing assistance system at the till point(s).
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are not placed in front of a background which is patterned.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the ground floor in Costa, to the right of the store as you enter the Home entrance.
  • This accessible toilet is approximately 31m (33yd 2ft) from the Home entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 146cm x 220cm (4ft 9in x 7ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 73cm and 163cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is push.
  • There is not a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 85cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 96cm (3ft 2in).
• Colour Contrast and Lighting View
  • There is a good contrast between the external door and wall.
  • There is a good contrast between the internal door and wall.
  • There is a fair contrast between the dropdown rail(s) and wall.
  • There is not a contrast between the wall-mounted grab rail(s) to the left of the toilet and wall.
  • There is not a contrast between the wall-mounted grab rail(s) to the right of the toilet and wall.
  • There is a fair contrast between the wash basin wall-mounted grab rail(s) and wall.
  • The toilet seat does not have a colour contrast.
  • There is a fair contrast between the walls and floor.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 92cm (3ft).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located on the ground floor in Costa, to the right of the store as you enter the Home entrance.
  • The shared toilet(s) is/are approximately 31m (33yd 2ft) from the Home entrance.
  • There is step-free access into the shared toilet(s).
  • There is tactile, pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin tap type is lever.
  • There is not a flashing fire alarm beacon within the toilet(s).
  • Lighting levels are good.