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Next - Southend - Victoria Plaza

Units G46/F21-26, Victoria Plaza, Southend On Sea, SS2 5SP

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Access Guide

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Introduction

Getting Help and Assistance

  • There is a team member available for help and assistance.
  • There is a home delivery service available from the store.
  • All items available in store are available online and deliverable to store.
  • There is an Order and Collect service in the store.
  • Customers can obtain online Order and Collect items from the customer order collection point.
  • The store does play background music.
  • There is a/are hearing assistance system(s) located at the Womenswear till point(s) and at the Menswear till point(s).
  • Self Service Tablet for order/collection service. There is no seating area.

Public Transport and Parking

  • Public Transport View
    • There is not a bus stop within approximately 150m of the store.
    • The nearest train station is Southend Victoria.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • The car park type is multi-storey.
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • There is a/are designated Blue Badge parking bay(s) available.
    • There is/are 10+ designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 360cm x 600cm (11ft 10in x 19ft 8in).
    • The dimensions of the designated bays vary in size.
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Clearly marked/signposted parent and child parking bays are not available.
    • The car park surface is tarmac.
    • There is a dropped kerb from the car park to the store.
    • The dropped kerb does not have tactile paving.
    • There is not a designated drop-off point.

Approach

  • Approach View
    • The surface of the approach is tiled.
    • Access into The Victoria is step-free via lift from the multi-storey car park.
    • There is step-free access on the approach.

Outside Access (Womenswear)

  • Entrance View
    • This information is for the entrance located on ground floor of The Victoria.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There are no doors at this entrance.
    • The width of the door opening is 175cm.
    • There are security barriers at this entrance.
    • There is not a team member available for assistance at this entrance.
    • There is not wayfinding signage available at this entrance.

Outside Access (Menswear)

  • Entrance View
    • This information is for the entrance located on the first floor of The Victoria.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There are no doors at this entrance.
    • The width of the door opening is 190cm.
    • There are security barriers at this entrance.
    • There is not a team member available for assistance at this entrance.
    • There is not wayfinding signage available at this entrance.

Womenswear

  • Womenswear View
    • Womenswear is located on the ground floor, ahead as you enter the Womenswear entrance.
    • There is step free access to Womenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Womenswear aisle(s).
  • Till Point(s) View
    • There is step free access to the Womenswear till point(s).
    • The nearest Womenswear till point(s) is/are approximately 5m from the Womenswear entrance.
    • The till point(s) is/are not clearly signed.
    • The height of the Womenswear till point(s) is/are 101cm.
    • There is a lowered section at the till point(s).
    • There is a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.
  • Standard Fitting Room(s) View
    • There is/are 8 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Home

  • Home View
    • The Home department is located on the ground floor, to the right of the store as you enter the Womenswear entrance.
    • There is step free access to the Home department.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Home department aisle(s).
  • Till Point(s) View
    • There is step free access to the Home department till point(s).
    • The nearest Home department till point(s) is/are approximately 10m from the Womenswear entrance.
    • The till point(s) is/are not clearly signed.
    • The height of the Home department till point(s) is/are 101cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.

Childrenswear

  • Childrenswear View
    • Childrenswear is located on the ground floor, at the rear of the store as you enter the Womenswear entrance.
    • There is step free access to Childrenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Childrenswear aisle(s).
  • Till Point(s) View
    • There is step free access to the Childrenswear till point(s).
    • The nearest Childrenswear till point(s) is/are approximately 20m from the Womenswear entrance.
    • The till point(s) is/are not clearly signed.
    • The height of the Childrenswear till point(s) is/are 101cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 1 fitting room(s) in total within Childrenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are not clearly signed.
    • There is not a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 88cm.
    • The dimensions of the accessible fitting room(s) are 245cm x 310cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 102cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
  • Comments View
    • The accessible fitting room is accessed by RADAR key.
    • This can be obtained for the Childrenswear till point.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located to the right of the store as you enter the Womenswear entrance.
    • The stairs are approximately 5m from the Womenswear entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Lift

  • There is a lift for public use.
  • The lift is located to the rear right of the store as you enter the Womenswear entrance, in Home.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 20m (21yd 2ft) from the Womenswear entrance.
  • The lift is a standard lift.
  • A team member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are ground floor and first floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • There is a high colour contrast between the external lift controls and the control plate.
  • There is a high colour contrast between the external lift control plate and the wall.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 170cm x 200cm (5ft 7in x 6ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Menswear

  • Menswear View
    • Menswear is located on the first floor, ahead as you enter the Menswear entrance.
    • There is step free access to Menswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Menswear aisle(s).
  • Till Point(s) View
    • There is step free access to the Menswear till point(s).
    • The nearest Menswear till point(s) is/are approximately 5m from the Menswear entrance.
    • The till point(s) is/are not clearly signed.
    • The height of the Menswear till point(s) is/are 100cm.
    • There is a lowered section at the till point(s).
    • The height of the lowered section at the till point(s) is 76cm.
    • There is a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 4 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are clearly signed.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 89cm.
    • The dimensions of the accessible fitting room(s) are 207cm x 262cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 102cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 45cm.
    • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
  • Standard Fitting Room(s) View
    • There is/are 3 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for public use.

Standard Toilet(s)

  • Standard toilet facilities are not available.

Public Facilities

  • There is an accessible toilet available within the shopping centre.
  • Standard toilets are available within the shopping centre.
  • Baby changing facilities are available within the shopping centre.