You are on Introduction. Skip to the next section.

Introduction

• Next store opening times and services available link (new tab) - click here.
• The store is located in/on a main shopping street/area.
• The store is located within The Bridges.
• The details within this access guide relate to the Next store and not the shopping centre.
• The Bridges link (new tab) - click here.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a team member available for help and assistance.
• There is a home delivery service available from the store.
• All items available in store are available online and deliverable to store.
• There is an Order and Collect service in the store.
• Customers can obtain online Order and Collect items from the Womenswear till point.
• The store does play background music.
• There is a/are hearing assistance system(s) located at the Womenswear till point(s) and at the Menswear till point(s).
• There is an Order and Collection service tablet located in the centre of the Womenswear department.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

Collapse all Expand all

• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Sunderland.
  • The nearest Metro station is Sunderland.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • The car park type is open air/surface.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • There is a/are designated Blue Badge parking bay(s) available.
  • There is/are 10+ designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 360cm x 500cm (11ft 10in x 16ft 5in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac.
  • There is not a designated drop-off point.

You are on Approach. Skip to the next section.

Approach

Collapse all Expand all

• Approach View
  • The surface of the approach is tiled.
  • Access into The Bridges is step-free via lift from the multi-storey car park.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.

You are on Outside Access. Skip to the next section.

Outside Access

Collapse all Expand all

• Entrance View
  • This information is for the entrance located in The Bridges.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 197cm.
  • There are security barriers at this entrance.
  • There is a team member available for assistance at this entrance.
  • There is wayfinding signage available at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in the doorway.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • There is a further entrance to the right as you face the store that gives access to the children's department.
  • The entrance is 670cm wide with no doors. Beyond the entrance there are security barriers which are 197cm wide.

You are on Womenswear (Ground Floor). Skip to the next section.

Womenswear (Ground Floor)

Collapse all Expand all

• Womenswear View
  • Womenswear is located on the ground floor, ahead as you enter the store.
  • There is step free access to Womenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Womenswear aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Till Point(s) View
  • There is step free access to the Womenswear till point(s).
  • The nearest Womenswear till point(s) is/are approximately 10m from the entrance.
  • The till point(s) is/are not clearly signed.
  • The height of the Womenswear till point(s) is/are 102cm.
  • There is a lowered section at the till point(s).
  • The height of the lowered section at the till point(s) is 82cm.
  • There is a clear knee recess beneath the lowered section(s) of the till point(s).
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 06/09/2021.
  • The hearing loop was working at the time of testing.
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are not placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 5 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • The accessible fitting room(s) is/are not clearly signed.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 86cm.
  • The dimensions of the accessible fitting room(s) are 190cm x 208cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 1cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 140cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a bench seat in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 100cm.
• Standard Fitting Room(s) View
  • There is/are 4 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Childrenswear (Ground Floor). Skip to the next section.

Childrenswear (Ground Floor)

Collapse all Expand all

• Childrenswear View
  • Childrenswear is located on the ground floor straight ahead beyond the entrance.
  • There is step free access to Childrenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Childrenswear aisle(s).
• Till Point(s) View
  • There is step free access to the Childrenswear till point(s).
  • The nearest Childrenswear till point(s) is/are approximately 22m from the main entrance.
  • The till point(s) is/are not clearly signed.
  • The height of the Childrenswear till point(s) is/are 101cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is not a hearing assistance system at the till point(s).
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.

You are on Level Change (Between Childrenswear & Womenswear). Skip to the next section.

Level Change (Between Childrenswear & Womenswear)

Collapse all Expand all

• Ramp / Slope View
  • There is a ramp/slope located on the ground floor in the centre of the store.
  • The ramp/slope is used to access the Womenswear and Childrenswear departments.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located on the ground floor in the centre of the store.
  • The step(s) is/are used to access the Womenswear and Childrenswear departments.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 13cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

You are on Beauty (Ground Floor). Skip to the next section.

Beauty (Ground Floor)

Collapse all Expand all

• Beauty View
  • The Beauty department is located on the ground floor, to the rear left of the store.
  • There is step free access to the Beauty department.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Beauty department aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the right as you enter the store.
  • The stairs are approximately 6m from the entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the rear right of the store.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 17m (18yd 1ft) from the entrance.
• The lift is a standard lift.
• A team member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are ground floor and first floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is not a colour contrast between the external lift controls and the control plate.
• There is a good colour contrast between the external lift control plate and the wall.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 116cm x 202cm (3ft 10in x 6ft 8in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Home (First Floor). Skip to the next section.

Home (First Floor)

Collapse all Expand all

• Home View
  • The Home department is located on the first floor, ahead as you exit the lift.
  • There is step free access to the Home department, via lift.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Home department aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Till Point(s) View
  • There is step free access to the Home department till point(s).
  • The nearest Home department till point(s) is/are approximately 12m from the lift.
  • The till point(s) is/are clearly signed.
  • The height of the Home department till point(s) is/are 102cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is not a hearing assistance system at the till point(s).
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are not placed in front of a background which is patterned.

You are on Menswear (First Floor). Skip to the next section.

Menswear (First Floor)

Collapse all Expand all

• Menswear View
  • Menswear is located on the first floor, to the front of the store as you exit the lift.
  • There is step free access to Menswear, via lift.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Menswear aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Till Point(s) View
  • There is step free access to the Menswear till point(s).
  • The nearest Menswear till point(s) is/are approximately 13m from the lift.
  • The till point(s) is/are not clearly signed.
  • The height of the Menswear till point(s) is/are 102cm.
  • There is a lowered section at the till point(s).
  • The height of the lowered section at the till point(s) is 82cm.
  • There is a clear knee recess beneath the lowered section(s) of the till point(s).
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 22/11/2022.
  • The hearing loop was working at the time of testing.
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 3 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • The accessible fitting room(s) is/are not clearly signed.
  • There is not a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 86cm.
  • The dimensions of the accessible fitting room(s) are 200cm x 208cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 1cm from the floor.
  • There is not a coat hook in the accessible fitting room(s).
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a bench seat in the accessible fitting room(s).
  • The height of the chair from the floor is 47cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 100cm.
• Standard Fitting Room(s) View
  • There is/are 2 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

You are on Public Facilities. Skip to the next section.

Public Facilities

• There is an accessible toilet available within the shopping centre.
• Standard toilets are available within the shopping centre.
• Baby changing facilities are available within the shopping centre.