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Victoria's Secret Birmingham Bullring

Unit SU751, SU733, SU734, The Bullring, Birmingham, B5 4BG

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the fitting room with adaptations on floor 1.
    • The fitting rooms with adaptations are located within the standard fitting room areas on each floor.
    • The standard fitting rooms are located on each floor.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • There is a public car park located at the Bullring Shopping Centre.
    • The name of the car park is Bullring Centre Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are available in the car park.

Entrance

  • This entrance is located on the building corner, to the right of the store front.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open towards you.
  • The width of the opening is 184cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.

Shop Floor (Ground Floor)

  • There is step-free level access throughout.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • There is a low visual contrast between the shelving and floor throughout.
  • Some of the walls have a reflective finish.
  • There is background noise.
  • There is product signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Fitting Room with Adaptations (Ground Floor)

  • Access View
    • The fitting room surveyed is located to the left of the ground floor.
    • The fitting room surveyed is female only.
    • The distance from the main entrance is 20m.
    • The most accessible route to the fitting room has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 86cm.
    • Internally the door has a low colour contrast.
    • The door has a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 216cm (width) x 201cm (depth).
    • There is room for a wheelchair user to manoeuvre in the fitting room.
    • There is a grab rail in the fitting room.
    • The grab rail for the fitting room has a low colour contrast.
    • There are dropdown rails in the fitting room.
    • The dropdown rails for the fitting room have a low colour contrast.
    • There is a wall mounted chair available.
    • The seat/chair is 45cm from the floor.
    • There is an assistance bell at a suitable height for a wheelchair user.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There are multiple coat hooks.
    • The coat hooks are 120cm from the floor.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were even at the time of the survey.
    • There is a bench located within the fitting room which can be removed upon request.

Counter (Ground Floor)

  • The counter is located to the left of the ground floor.
  • The distance from the main entrance is 20m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 104cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 104cm.
  • The payment machine is at a fixed height.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Lift

  • The lift surveyed is located straight ahead from the main entrance.
  • The distance from the main entrance is 9m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The ground and first floors can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1650kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 120cm.
    • The internal dimensions of the lift are 182cm (width) x 290cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey.

Stairs

  • The stairs are located straight ahead from the main entrance.
  • The ground and first floors can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Shop Floor (First Floor)

  • There is step-free level access throughout.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 150cm - 180cm.
  • There is a low visual contrast between the shelving and floor throughout.
  • There is background noise.
  • There is product signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available for customers includes: benches.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Fitting Room with Adaptations (First Floor)

  • Access View
    • The fitting room surveyed is located on the first floor.
    • The fitting room surveyed is female only.
    • The distance from the lift is 12m.
    • The most accessible route to the fitting room has a lift.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 86cm.
    • Internally the door has a low colour contrast.
    • The door has a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 310cm (width) x 198cm (depth).
    • There is room for a wheelchair user to manoeuvre in the fitting room.
    • There is a grab rail in the fitting room.
    • The grab rail for the fitting room has a low colour contrast.
    • There are dropdown rails in the fitting room.
    • The dropdown rails for the fitting room have a low colour contrast.
    • There is a seat/stool available.
    • The seat/chair is 45cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There are multiple coat hooks.
    • The coat hooks are 122cm from the floor.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were even at the time of the survey.

Counter (First Floor)

  • The counter is located on the first floor.
  • The distance from the lift is 12m.
  • The most accessible route to the counter has a lift.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 105cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 72cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 105cm.
  • The payment machine is at a fixed height.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.