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Victoria's Secret Canterbury

SU 25 Whitefriars Centre, Canterbury, CT1 2TD

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
  • Changing Facilities View
    • The fitting room with adaptations is located to the right inside the fitting room area, located ahead and on the left as you enter the shop.
    • The standard fitting rooms are located ahead and on the left as you enter the shop.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on Rose Lane.
    • The Blue Badge bays are clearly marked and signposted.
    • There is a public car park located at Whitefriars Shopping Centre.
    • The name of the car park is Whitefriars Shopping Centre Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance

  • This entrance is located at the front of the shop, on the Whitefriars Shopping Centre concourse.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope or ramp at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 220cm.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 212cm.

Shop Floor

  • There is step-free level access throughout.
  • The majority of main aisle widths are between 120cm - 150cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some of the aisles are obstructed by product stands and displays.
  • There is a low visual contrast between the shelving and floor throughout.
  • Some of the walls have a reflective finish.
  • There is background noise.
  • There is product signage.
  • Some signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is not consistent throughout.
  • Customers can obtain online items from the main counter at the rear of the store.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Fitting Room with Adaptations

  • Access View
    • The fitting room surveyed is located to the right inside the fitting room area, which is located ahead and on the left as you enter the shop.
    • The fitting room surveyed is female only.
    • The distance from the shop entrance is 27m.
    • The most accessible route to the fitting room has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 85cm.
    • Internally the door has a low colour contrast.
    • The door has a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 323cm (width) x 183cm (depth).
    • There is room for a wheelchair user to manoeuvre in the fitting room.
    • There are no grab rails in the fitting room.
    • There are dropdown rails in the fitting room.
    • The dropdown rails for the fitting room have a low colour contrast.
    • There is a wall mounted chair available.
    • The seat/chair is 45cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a long mirror.
    • There are multiple coat hooks.
    • The coat hooks are 123cm from the floor.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Counter

  • The counter is located to the rear of the shop, straight ahead as you enter.
  • The distance from the shop entrance is 22m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 106cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 72cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 110cm.
  • The payment machine is moveable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.