Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Victoria's Secret, Westfield, London

Westfield Shopping Centre, Unit 2046 - 2047, 3 Ariel Way, London, W12 7SL

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview - Standard

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
  • Changing Facilities View
    • The fitting room with adaptations is located on the ground floor at the rear of store.
    • The standard fitting rooms are located on the ground floor at the rear of store.

Parking

  • Public Parking View
    • There is a public car park located off the West Cross Route.
    • The name of the car park is Westfield Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are available in the car park.

Entrance

  • This entrance is located on level 1 of Westfield Shopping Centre.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are security barriers at the entrance.
  • The maximum width between them is 230cm.

Shop Floor (Ground Floor)

  • There is step-free level access throughout.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is shiny and patterned.
  • There is a high visual contrast between the shelving and floor in the majority of walkways.
  • Some of the walls have a reflective finish.
  • There is background noise.
  • Seating available for customers includes: sofas.
  • Lighting levels vary due to the size of the space.

Counter (Ground Floor)

  • The counter is located on the ground floor at the rear of the store.
  • The distance from the store entrance is 20m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 105cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 73cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 105cm.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The flooring is shiny and patterned.
  • Lighting levels were low at the time of the survey.

Fitting Room with Adaptations (Ground Floor)

  • Access View
    • The fitting room surveyed is located on the ground floor at the rear of the store.
    • The fitting room surveyed is female only.
    • The distance from the store entrance is 28m.
    • The most accessible route to the fitting room has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the fitting room.
    • There is written text signage for the fitting room.
    • The door opens outwards and has a low colour contrast.
    • The width of the opening is 84cm.
    • Internally the door has a low colour contrast.
    • The door has a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 250cm (width) x 250cm (depth).
    • There is room for a wheelchair user to manoeuvre in the fitting room.
    • There is a grab rail in the fitting room.
    • The grab rail for the fitting room has a high colour contrast.
    • There are dropdown rails in the fitting room.
    • The dropdown rails for the fitting room have a high colour contrast.
    • There is a seated bench available.
    • The seat/chair is 50cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a long mirror.
    • There are multiple coat hooks.
    • The coat hooks are 122cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The height of the baby change table is 99cm
    • The baby feeding chair can be moved if the rails need to be used.

Stairs

  • The stairs are located at the rear of the store.
  • The ground and first floors can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Shop Floor (First Floor)

  • There is step-free level access throughout.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 150cm - 180cm.
  • The flooring is shiny and patterned.
  • There is a high visual contrast between the shelving and floor in the majority of walkways.
  • Some of the walls have a reflective finish.
  • There is background noise.
  • Lighting levels vary due to the size of the space.