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Victoria's Secret Westfield Stratford City

Westfield Stratford City, Montfichet Road, London, E20 1EJ

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Access Guide

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Overview

  • About View
    • There are no toilet facilities.
  • Parking and Public Transport View
    • The venue shares a car park which has Blue Badge parking available.
    • The nearest train station is Stratford.
    • This station has step-free access.
    • The nearest underground station is Stratford Station.
    • This underground station has step-free access.
    • The nearest overground station is Stratford Station.
    • This overground station does not have step-free access.
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is the main entrance.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
    • Access throughout may include narrow walkways.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • There is a water bowl available for assistance dogs.

Toilet and Changing Facilities

Parking

  • Public Parking View
    • The name of the car park is Westfield Shopping Centre.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are available in the car park.

Entrance

  • This entrance is located at the front of the store.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
  • There are security barriers at the entrance.
  • The maximum width between them is 145cm.

Shop Floor

  • There is step-free level access throughout.
  • The majority of main aisle widths are between 120cm - 150cm.
  • The majority of product aisle widths are under 120cm.
  • There is a low visual contrast between the shelving and floor throughout.
  • There is background noise.
  • There is overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available for customers includes: stools.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Fitting Room with Adaptations

  • Access View
    • The fitting room surveyed is located at the rear of the store.
    • The fitting room surveyed is female only.
    • The distance from entrance is 30m.
    • The most accessible route to the fitting room has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the fitting room.
    • There is pictorial signage for the fitting room.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 79cm.
    • Internally the door has a low colour contrast.
    • The door has a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 170cm (width) x 348cm (depth).
    • There is room for a wheelchair user to manoeuvre in the fitting room.
    • There are grab rails in the fitting room.
    • The grab rails for the fitting room have a high colour contrast.
    • There are dropdown rails in the fitting room.
    • The dropdown rails for the fitting room have a high colour contrast.
    • There is a seated bench available.
    • The seat/chair is 48cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There are multiple coat hooks.
    • The coat hooks are 120cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Counter (Card Only - Central)

  • The counter is located at the centre of the store.
  • The distance from entrance is 12m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 105cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 105cm.
  • The payment machine is moveable.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Counter (Main - Rear)

  • The counter is located at the rear of the store.
  • The distance from entrance is 25m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 105cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 105cm.
  • The payment machine is moveable.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.