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Bilston Health Centre

Prouds Lane, Bilston, WV14 6PW

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Access Guide

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Overview (Bilston Health Centre)

  • About View
    • The health centre provides a range of community and primary care services.
    • Services available in the venue include: GP and Nurse appointments, Community Midwives, Phlebotomy, Physiotherapy.
    • View information on opening times
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout.
    • Access throughout may include manual doors and doors permanently held open.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a fixed hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located in the counselling room at the IH Medical reception.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: large print.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the right at the main entrance.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female step-free toilet facilities are located immediately on the right when entering the health centre.
    • The male and female step-free toilet facilities are located inside the health centre to the right hand side of the waiting area.

Parking (Mountford Lane Car Park)

  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located at the front of the health centre on Prouds Lane.
    • There is a dropped kerb with tactile paving from the drop-off point.
  • Public Car Parks View
    • There is a public car park located on Mountford Lane.
    • The name of the car park is Mountford Lane Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Bilston Health Centre - Main Entrance)

  • This entrance is located on Prouds Lane.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 2 steps with a handrail on the right going down.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The steps are unmarked.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 21cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is an intercom at a height of 135cm.
  • There is a buzzer at a height of 120cm.
  • There is a single automatic door at this entrance.
  • The door opens by sliding.
  • The width of the opening is 113cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • There is a push pad or push button to exit at a height of 94cm.
  • There is a second single automatic door.
  • The second door opens by sliding.
  • The width of the opening is 112cm.
  • There is a small lip on the threshold of the opening.
  • The second door has a high visual contrast.
  • There is step-free level access as you enter.

Reception (Main Reception)

  • The reception is located on the left when entering the main entrance.
  • The distance from the main entrance is 9m.
  • There is step-free level access to reception.
  • The height of the reception desk is 112cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 75cm.
  • The reception has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is not space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests and armchairs.
  • Furniture available in this area includes: coffee tables.
  • Some seating is fixed.

Seating Area (Main Reception Seating Area)

  • The seating area is located to the left of the the main reception.
  • The most accessible route to the seating area has step-free level access, manual doors and doors permanently held open.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • The seating is fixed.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.

Reception (IH Medical)

  • The reception is located straight ahead through the double doors.
  • The distance from the main entrance is 21m.
  • The most accessible route to reception has manual doors.
  • There is step-free level access to reception.
  • The height of the reception desk is 105cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 75cm.
  • The reception has glazed screens and windows.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • The height of the touchscreen display ranges from 112cm to 142cm from the floor.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.
  • The seating and tables are fixed.

Reception (Bilston Family Practice)

  • The reception is located ahead and to the left through the double doors.
  • The distance from the main entrance is 28m.
  • The most accessible route to reception has manual doors.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 72cm.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 105cm to 135cm from the floor.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.
  • The seating and tables are fixed.

Reception (Dr Mudigonda Reception)

  • The reception is located ahead through the double door and then left along the corridor.
  • The distance from the main entrance is 28m.
  • The most accessible route to reception has manual doors.
  • There is step-free level access to reception.
  • The height of the reception desk is 111cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 73cm.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 107cm to 138cm from the floor.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and sofas.
  • Furniture available in this area includes: tables.
  • All tables and some seating is fixed.

Getting Around (Bilston Health Centre)

  • There is step-free level access throughout all areas.
  • Access throughout may include manual doors and doors permanently held open.
  • There is a high visual contrast between the walls and floor in the majority of walkways.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available in the walkways includes: chairs with armrests and armchairs.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the right when entering through the main entrance.
    • The distance from the main entrance is 8m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 80cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 166cm (width) x 192cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 65cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 91cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 99cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 92cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.