Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

EC30 Community Café and Wellbeing Centre (East Cross Clinic)

Recreation Ground Road, Tenterden, Kent, TN30 6RA

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Generic

  • EC30 is a Community Wellbeing and Social Prescribing Centre with a Community Café and the Tenterden Social Hub Charity Shop at its frontage.
  • Tenterden Social Club work in collaboration with Ashford Rural Primary Care Network, NHS PS, Tenterden City Council and the Church of England.

Getting Here

Opening Times

  • Monday 09:00 - 16:00.
  • Tuesday 09:00 - 16:00.
  • Wednesday 09:00 - 16:00.
  • Thursday 09:00 - 16:00.
  • Friday 09:00 - 16:00.
  • Saturday 09:00 - 15:30.
  • Sunday Closed.

Public Parking

  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Recreation Ground Road.
    • The name of the car park is Recreation Ground Road Car Park.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Comments View
    • The car park is directly opposite EC30. It has 19 standard bays and 4 Blue Badge bays.
    • The payment machine has controls up to 120cm high.
    • There are 2 unmarked bollards, 75cm high and 93cm apart either side of the payment machine.
    • Charges apply from 7am to 6pm daily.
    • Blue Badge holders park free of charge.
    • The Blue Badge bays are 240cm by 510cm and do not vary in size.
    • They all have a marked area over 120cm to one side.
    • Visitors to EC30 (East Cross Clinic) and Ivy Court Surgery can both park for an hour free of charge.
    • There is a level crossing across the road to the car park with tactile paving (photograph 5).
    • There is a further car park with 5 Blue Badge bays and standard bays behind EC30, however this is accessed via a steep slope and is busier as it used by Waitrose and other customers.

Bus Stop(s) and Drop-off Point(s)

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building facing Recreation Ground Road.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are single width.
    • The width of the door opening is 79cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up.
  • Comments View
    • There is some stock from the charity shop to the right of the entrance under the canopy, as well as a couple of picnic tables and benches.
    • There is an intercom 126cm high and a key card/fob reader 115cm, however, these are not currently used as the door is sensor operated.
    • The push-pad to exit (97cm high) therefore isn't used.

Getting Around The Building

  • Access View
    • There is step free access throughout the building.
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
    • The type of flooring in walkways and corridors is vinyl.
    • Handrails with a rounded or oval profile are not provided in corridors.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is not provided.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
    • EC30 has 3 rooms with armchairs and coffee tables.
      The rooms can be booked to provide services with the social prescribing team or for mental health support, or financial support amongst other things. More information can be found on the website.
      The café has various different drop-ins on different days such as Community Engagement Clinics or drop-in sessions for young carers, Age UK Dementia and various other groups.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played during opening hours of the café.
    • There is not a hearing assistance system in the public areas of the building.
  • Comments View
    • EC30 is comprised of the charity shop (photographs 1 and 2), the café (photograph 3) and the Community Wellbeing/ safe space (photographs 4-7). This space is used by various different groups/organisations, to help people's mental health/day to day wellbeing.
    • The charity shop is to the right-hand side as you enter the building. There is a counter 79cm high to pay for any items.

Eating and Drinking (Community Café)

  • Location and Access View
    • The following information is for the café.
    • The café is located ahead as you enter the building.
    • There is step-free access to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; menu boards.
    • Menus are not clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is sweet and savoury snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 95cm.
    • There is a moveable card machine available for payment.
    • The lighting levels are good.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The distance between the floor and the underside of the lowest dining table is 71cm.
    • The distance between the floor and the underside of the highest dining table is 74cm.
    • The standard height for the underside of dining tables is 74cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • The type of flooring in this area is vinyl and laminate.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.

Accessible Toilet(s) (Left Transfer)

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • This accessible toilet is located to the left as you enter the building.
    • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The door is light.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 280cm x 156cm (9ft 2in x 5ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 220cm (7ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and pedal bin disposal units.
    • There is not a flashing fire alarm beacon within the toilet.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There are no vertical wall-mounted grab rails at the wash basin.
    • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 91cm (2ft 12in).
    • The tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 120cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 107cm (3ft 6in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located to the left as you enter the building.
    • The shared toilet(s) is/are approximately 8m (8yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • There is no signage on or near the toilet door.
    • An ambulant toilet with wall mounted grab rails is available.
    • There is a vertical grab rail to the left of the seat.
    • The tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.