Access Guide
Getting Here
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By Road
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- The centre is located north west of Birmingham city centre.
Leave the A34 on to Birchfield Road and head straight to a set of traffic lights and turn on to Heathfield Road.
Continue and follow the road left, then turn on to St Peter's Road. - There is a staff car park to the rear of the building. The general public would park on St Peters Road.
- The centre is located north west of Birmingham city centre.
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By Bus
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- There is a bus stop outside the family centre on Heathfield Road.
The services which stop there are the 46S and 52.
- There is a bus stop outside the family centre on Heathfield Road.
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By Train
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- The nearest accessible train station is the Jewellery Quarter, served by Chiltern Railways, London Midlands and West Midlands trains.
This is a 6 minute taxi ride away.
- The nearest accessible train station is the Jewellery Quarter, served by Chiltern Railways, London Midlands and West Midlands trains.
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Useful Links
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- Bus services link.
- To view the web page described above click here (opens in new tab).
- Train service link.
- To view the web page described above click here (opens in new tab).
- Train service link.
- To view the web page described above click here (opens in new tab).
- Train service link.
- To view the web page described above click here (opens in new tab).
Parking (Staff Parking)
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Parking
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- The venue does not have a dedicated car park.
- The car park is located at the rear of the building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 2 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 500cm (7ft 10in x 16ft 5in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Paying
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- There are not parking charges for the car park.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is not clearly signposted.
- The surface on the approach to the entrance is tarmac.
- The nearest designated Blue Badge parking bay is approximately 72m (78yd 2ft) from the main entrance.
Public Parking (St Peters Road)
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On Street Standard Parking
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- Standard on street parking is available.
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
Bus Stop(s) and Drop-off Point(s)
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Bus Stop(s)
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- There is not an onsite bus stop.
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Drop-off Point(s)
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- There is not a/are not clearly marked onsite drop-off point(s).
Outside Access (Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the building.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 88cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 91cm.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope does not bypass the step(s).
Reception
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Reception
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- The reception point is located just beyond the entrance.
- The reception point is approximately 11m (12yd 1in) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is not signed.
- Staff are trained to use the system.
- There is a touch screen.
- The touch screen is not at a suitable height for a wheelchair user.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate and wood.
- There is sufficient space for a wheelchair user to use the waiting area.
- The seats do not have armrests.
- No tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- The lighting levels are moderate to good.
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Comments
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- The touch screen is 136cm from floor level.
Getting Around The Building
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Access
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- There is step free access throughout the building.
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Circulation
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- There are doors in corridors which have to be opened manually.
- The type of flooring in walkways and corridors is carpet, vinyl and wood.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- Handrails with a rounded or oval profile are not provided in corridors.
- There is good colour contrast between the walls and floor in the majority of corridors.
- The lighting levels are varied.
- Lighting levels of at least 100 lux at floor level, were recorded in some corridors surveyed.
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Signage
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- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- Dementia friendly signage is not provided.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
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- This venue does not play background music in public areas.
- There is not a hearing assistance system in the public areas of the building.
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Comments
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- Staff will let you go through to the consulting rooms, as it is swipe card entry.
- There is a door release button 138cm high.
- The width of the ground floor corridor is 118cm in places.
Accessible Toilet(s)
- There is an/are accessible toilet(s) within this venue designated for public use.
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Location and Access
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- This accessible toilet is located to the rear left of the waiting room.
- This accessible toilet is approximately 12m (13yd 4in) from the main entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is no signage on or near the toilet door.
- The door opens outwards.
- The door is locked by a sliding bolt.
- The door is light.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The dimensions of the accessible toilet are 158cm x 240cm (5ft 2in x 7ft 10in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 87cm (2ft 10in).
- There is a dropdown rail on the transfer side.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the toilet.
- There is a/are non-infectious waste and female sanitary disposal units.
- There is not a flashing fire alarm beacon within the toilet.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is not a standard shelf within the accessible toilet.
- There is not a colostomy changing shelf for standing users next to the toilet.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- The tap type is lever.
- There is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 104cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer can be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 110cm (3ft 7in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The toilet seat colour contrast is good.
- The contrast between the walls and floor is good.
- The lighting levels are good.
- Lighting levels are at least 100 lux at floor level.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 94cm (3ft 1in).
Standard Toilet(s)
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located off the waiting room.
- The female and male toilets are approximately 8m (8yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet with wall mounted grab rails is not available.
- The tap type is lever.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
- Lighting levels are at least 100 lux at floor level.
Parent and Baby Room (Room 15)
- There is a parent and baby room in the venue.
- The parent and baby room is located to the left just beyond the entrance.
- The parent and baby room is approximately 2m from the main entrance.
- Inside the venue, there is level access to the parent and baby room.
- Staff do need to be notified for use of the room.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- There are not disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 82cm.
- The tap type is lever.
- There is a/are chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.
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Comments
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- The door is 86cm wide single, heavy and push to open, with a twist lock.
- There is a couch and a desk in the room.
- There is no baby changing table.