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Northbrook Health Centre

93 Northbrook Road, Shirley, Solihull, West Midlands, B90 3LX

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Access Guide

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Overview (Northbrook Health Centre)

  • About View
    • This is a community health centre with multiple services available.
    • Services available in the venue include: a pharmacy, GP practices, midwifery, community paediatricians and physiotherapy.
    • View information on opening times
  • Parking and Public Transport View
    • The venue has its own car park.
    • There is a public car park nearby.
    • The name of the nearest car park is Northbrook Park Car Park.
    • The nearest train station is Olton.
    • The nearest bus station is Olton Bus and Coach Station.
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout.
    • Access throughout may include manual doors and doors permanently held open.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • British Sign Language interpreters can be provided on request.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities (Northbrook Health Centre)

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located in the Jacey Practice waiting area, and in the rear corridor.
    • All toilets with adaptations have a left hand transfer space.
    • The shared step-free toilet facilities are located in the Jacey Practice waiting area, and in the rear and central corridors.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilets with adaptations.

Parking (Northbrook Health Centre)

  • Car Park View
    • The car park is located at the front of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are no designated Blue Badge parking bays available.
  • Charges and Restrictions View
    • This car park is for staff only.
    • Parking is free for all users.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located at the side of the practice.
    • The name of the car park is Northbrook Park Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • The public car park has a height restriction barrier of 200cm.

Entrance (Community Services)

  • This entrance is located in the middle of the building, opposite the public car park.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with a handrail on the right going up.
  • The handrail is easy to grip.
  • There is a single automatic door at this entrance.
  • The door opens away from you.
  • The width of the opening is 81cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 115cm.
  • There is step-free level access as you enter.

Entrance (Northbrook Pharmacy)

  • This entrance is located at the right end of the building.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient with resting areas.
  • The ramp is over 150cm wide with a handrail on the left going up.
  • The handrail is easy to grip.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • There is a push pad at a height of 100cm.
  • The width of the opening is 157cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a push pad or push button to exit at a height of 95cm.
  • There is step-free level access as you enter.

Entrance (Northbrook Group Practice)

  • This entrance is located at the right side of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with handrails on both sides.
  • The handrails are easy to grip.
  • There is an intercom at a height of 126cm.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 139cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a push pad or push button to exit at a height of 102cm.
  • There is a second set of double automatic doors .
  • The second set of doors open towards you.
  • The push pad for the automatic doors is at a height of 109cm.
  • The width of the opening is 140cm.
  • The second set of doors have a high visual contrast.
  • There is step-free level access as you enter.

Entrance (Jacey Practice)

  • This entrance is located at the left end of the building.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient with resting areas.
  • The ramp is over 150cm wide with a handrail on the left going up.
  • The handrail is easy to grip.
  • There is an intercom at a height of 140cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 144cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors are permanently held open.
  • The width of the opening is 132cm.
  • The second set of doors have a high visual contrast.
  • There is a push pad or push button to exit at a height of 95cm.
  • There is step-free level access as you enter.

Reception (Jacey Practice)

  • The reception is located to the left from the Jacey Practice entrance.
  • The distance from the Jacey Practice Entrance is 4m.
  • The most accessible route to reception has doors permanently held open.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 84cm.
  • The reception has glazed screens.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The height of the touchscreen display ranges from 120cm to 166cm from the floor.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the size of the space.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.
  • Some seating is fixed.

Reception (Community Service)

  • The reception is located to the left, from the Community Service entrance.
  • The distance from the Community Service entrance is 5m.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 85cm.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 133cm to 155cm from the floor.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: coffee tables.

Getting Around (Northbrook Health Centre)

  • There is step-free level access throughout all areas.
  • Access throughout may include manual doors and doors permanently held open.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs without armrests.
  • Lighting levels vary due to the size of the space.

Toilet with Adaptations (Jacey Practice - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located in the Jacey Practice waiting area.
    • The distance from the Jacey Practice Entrance is 9m.
    • The most accessible route to the toilet has step-free level access and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the cubicle are 140cm (width) x 210cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 74cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 95cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 105cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 110cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 110cm from the floor.
    • There is no emergency alarm.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 102cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Rear Corridor - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located in the rear corridor, opposite room 5.
    • The distance from the Community Services entrance is 22m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 77cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the cubicle are 168cm (width) x 200cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 86cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 94cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 110cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 114cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a clinical waste bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 94cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.