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Orpington Health and Wellbeing Centre

19 Homefield Rise, Orpington, BR6 0FE

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Access Guide

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Overview (Orpington Health and Wellbeing Centre)

  • About View
    • This is a health and wellbeing centre.
    • Services available in the venue include: Knoll Medical Practice and Bromley GP Alliance.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: rooms 5 to 7 and the waiting area for rooms 4 to 10 on the first floor.
      Room 5 is accessed via a steep ramp; rooms 6 and 7 and the waiting area are accessed via a slight ramp.
    • Access throughout may include manual doors, doors permanently held open and narrow walkways.
    • The ground and first floor can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities (Orpington Health and Wellbeing Centre)

  • Toilet Facilities View
    • There are 4 toilets with adaptations.
    • Toilets with adaptations are located on the ground floor, to the right as you enter the building; and on the first floor, next to the Knoll Medical Practice reception, next to rooms 8 to 10, and beyond the pink waiting area.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The shared step-free toilet facilities are located on the ground floor, to the right as you enter the building; and on the first floor, next to the Knoll Medical Practice reception.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located on the ground floor, to the right beyond the main reception, along the corridor signed "Group Room 1".

Parking (Orpington Health and Wellbeing Centre)

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located Homefield Rise and Gravel Pit Way.
    • The Blue Badge bays are clearly marked and signposted.
    • The Blue Badge bay on Gravel Pit Way has a maximum stay of 3 hours.
  • Public Car Parks View
    • There is a public car park located off Homefield Rise.
    • The name of the car park is Homefield Rise Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Homefield Rise Car Park has 15 Blue Badge bays with free parking (no time limit).

Entrance (Main Entrance)

  • This entrance is located at the front of the building, off the pedestrianised path leading from Homefield Rise, opposite Sainsbury's.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are 4 steps with a handrail on the right going up.
  • The handrail is not easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The steps have tactile markings at the top.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The level walkway on the right bypasses the steps on the left.
    The pedestrianised path leading from Homefield Rise to the walkway and steps in front of the entrance has a slight gradient.
    There are no handrails.
  • There is an intercom at a height of 127cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 192cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a push pad or push button to exit at a height of 117cm.
  • The intercom and door release buttons are for out of hours staff access only.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 194cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Reception (Main Reception)

  • The reception is located diagonally to the right as you enter the building through the main entrance.
  • The distance from the main entrance (second set of doors) is 3m.
  • There is step-free level access to reception.
  • The height of the reception desk is 124cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 75cm.
  • The reception has glazed screens which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.
  • Some seating is fixed.
  • This reception was not in use when surveyed (December 2024).

Getting Around (Orpington Health and Wellbeing Centre)

  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: Rooms 5 to 7 and the waiting area for rooms 4 to 10 on the first floor.
    Room 5 is accessed via a steep ramp; rooms 6 and 7 and the waiting area are accessed via a slight ramp.
  • Access throughout may include manual doors, doors permanently held open and narrow walkways.
  • The flooring is shiny.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests.
  • Lighting levels were even at the time of the survey.

Parent and Baby Room / Feeding Room (Baby Feed)

  • The room surveyed is located on the ground floor, to the right beyond the main reception, along the corridor signed "Group Room 1".
  • The distance from the main entrance is 16m.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is step-free level access into the room.
  • There is tactile and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • Internally the door has a high visual contrast.
  • There is a wash basin, a paper towel dispenser and a coat hook in the room.
  • The wash basin has a lever mixer tap.
  • The room has a pedal bin and a clinical waste bin.
  • Seating available in the room includes: chairs with armrests.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The room does not have a baby change table.
    There is a standard table with a surface height of 75cm and a clear underside space of 72cm.

Lift (Orpington Health and Wellbeing Centre)

  • The lift surveyed is located straight ahead as you enter the building through the main entrance.
  • The distance from the main entrance (second set of doors) is 16m.
  • The most accessible route to the lift has step-free level access.
  • The ground floor and first floor are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 120cm.
  • The internal dimensions of the lift are 138cm (width) x 240cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were low at the time of the survey.
  • There are other lifts available at this location which vary in size.
  • The lift surveyed was the one on the left as you face the bank of lifts.
    The lift on the right is smaller, with a door opening width of 90cm and dimensions of 100cm x 139cm.
    All other specifications are the same.
    Each lift has its own external call button.

Stairs (Orpington Health and Wellbeing Centre)

  • The stairs surveyed are located straight ahead as you enter the building through the main entrance.
  • The ground floor and first floor can be accessed by these stairs.
  • There are 20 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Reception (Knoll Medical Practice)

  • The reception is located immediately to the left as you exit the lift on the first floor.
  • The distance from the lift is 6m.
  • There is step-free level access to reception.
  • The height of the reception desk is 76cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 128cm.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 101cm to 125cm from the floor.
  • The touchscreen has the following accessibility aids: large text.
  • There is a button which changes the background colour of the touchscreen to yellow and the text to black from blue and white respectively.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.
  • The seating is fixed.

Reception (Bromley GP Alliance)

  • The reception is located straight ahead as you exit the lift on the first floor, to the right as you face the Knoll Medical Practice reception.
  • The distance from the lift is 15m.
  • There is step-free level access to reception.
  • The height of the reception desk is 124cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 75cm.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 101cm to 125cm from the floor.
  • There is a button that changes the background colour of the touchscreen to yellow and the text to black from blue and white respectively.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.
  • The seating is fixed.

Seating Area (Rooms 4 to 10)

  • The seating area is located at the far end of the corridor leading from the left of the Knoll Medical Practice reception on the first floor.
  • The most accessible route to the seating area has a slight ramp or slope, doors permanently held open and narrow walkways.
  • There is step-free level access throughout the seating area.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The flooring is shiny.
  • Seating available in this area includes: chairs with armrests.
  • The seating is fixed.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.

Seating Area (Pink Waiting Area)

  • The seating area is located diagonally to the left as you exit the lift on the first floor.
  • The most accessible route to the seating area has step-free level access and doors permanently held open.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The flooring is shiny.
  • Seating available in this area includes: chairs with armrests.
  • The seating is fixed.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • This is the waiting area for rooms 17 to 24.

Toilet with Adaptations (First Floor - Knoll Medical Practice - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left and left again as you exit the lift on the first floor.
    • The distance from the lift is 12m.
    • The most accessible route to the toilet has step-free level access, manual doors and narrow walkways.
    • There is step-free level access into the facility.
    • There is tactile and pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 158cm (width) x 414cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 92cm (from the side of the toilet pan to the wall).
    • There is a wall sensor flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 82cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 101cm from the floor.
    • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 105cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 105cm and 140cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • There is an additional wall-mounted push button emergency alarm at a height of 96cm.
      The facility was out of order when surveyed (December 2024).