You are on Getting Here. Skip to the next section.

Getting Here

Collapse all Expand all

• By Road View
  • The health centre is located to the east of Sunderland City Centre, off the A1018.
    From the A19 take the A1231 (Wessington Way) towards Sunderland.
    Continue along the A1231 going straight ahead over 3 roundabouts, for approximately 1.5 miles.
    Take the right hand lane and at the traffic lights turn right.
    Continue along the A1231, signposted City Centre, for approximately 0.7 miles.
    Bear left and continue along the A1231 for approximately 690m.
    At the roundabout take the 2nd exit and continue along the A1231. At the next roundabout take the second exit and continue along the A1231 to the next roundabout.
    Take the second exit onto the A1231, and take the left hand lane.
    At the next roundabout take the first exit, signed South Shields and Teeside, on to the A183. Move across to the right hand lane and proceed to the next roundabout.
    Take the second exit on to the A1018, signposted Teeside and Hendon (The Port).
    Continue along the A1018, proceeding straight across the first roundabout.
    At the second roundabout take the first exit on to Borough Road.
    The health centre is located on the right after approximately 70m.
  • There is ample on-site parking at the health centre.
• By Bus View
  • The nearest bus stop is West Lawrence Street on the A1018, and is served by buses 8, 11, and Black Cats 33.
    From the northbound bus stop use the designated crossing point to cross over the A1018, to access the southbound bus stop.
    Take the footpath ahead of the southbound bus stop. After approximately 84m exit the footpath on to Borough Road.
    Turn left and the health centre is located on the left.
• By Train View
  • The nearest railway station is Sunderland, which is 0.5 miles from the health centre.
    Exit the station on to Waterloo Street and turn right. Proceed along to the end of Waterloo Street and turn left on to Holmeside.
    At the traffic lights cross onto Borough Road. From Borough Road take the number 8, 11, or Black Cats 33 bus to West Lawrence Street.
    Alternatively, continue to walk along Borough Road for approximately 407m.
    Use the designated crossing points to cross over the A1018 and continue along Borough Road. The health centre is located on the right after approximately 58m.
    Taxis are also available from outside the station.
• By Underground View
  • The nearest metro station is Sunderland, 0.5 miles from the health centre.
    Exit the station on to Waterloo Street and turn right. Proceed along to the end of Waterloo Street and turn left onto Holmeside.
    At the traffic lights cross on to Borough Road. From Borough Road take the number 8, 11, or Black Cats 33 bus to West Lawrence Street.
    Alternatively, continue to walk along Borough Road for approximately 407m. Use the designated crossing points to cross over the A1018 and continue along Borough Road. The health centre is located on the right after approximately 58m.
    Taxis are also available from outside the station.
• Useful Links View
  • Bus timetable information.
  • To view the web page described above click here (opens in new tab).
  • Train timetables and ticket information.
  • To view the web page described above click here (opens in new tab).
  • Metro timetables and ticket information.
  • To view the web page described above click here (opens in new tab).

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Parking View
  • The venue does have a dedicated car park.
  • The car park is located in front of and to the left of the building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 5 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 238cm x 478cm (7ft 10in x 15ft 8in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • There are not parking charges for the car park.
  • Payment signs are not provided.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and block paving.
  • There is some tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 12m (13yd 4in) from the main entrance.

You are on Bus Stop(s) and Drop-off Point(s). Skip to the next section.

Bus Stop(s) and Drop-off Point(s)

Collapse all Expand all

• Bus Stop(s) View
  • There is not an onsite bus stop.
• Drop-off Point(s) View
  • There is not a/are not clearly marked onsite drop-off point(s).

You are on Ramp(s) or Slope(s) (Left Car Park to Main Entrance). Skip to the next section.

Ramp(s) or Slope(s) (Left Car Park to Main Entrance)

• There is a/are slight ramp(s)/slope(s) to access the main entrance from the left hand side of the car park.
• The ramp(s)/slope(s) is/are located at the left hand side of the building.
• There is a/are handrail(s) at the ramp/slope.
• The handrail(s) is/are on both sides going up.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 136cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 144cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located to the left as you face the entrance.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • There is not tactile paving at the top and bottom of the step(s).
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Comments View
  • The gradient of the ramp is very slight (1.2 degrees).

You are on Outside Access (Side Entrance). Skip to the next section.

Outside Access (Side Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located at the left hand side of the building, leading from the car park to the rear of the main entrance area.
  • The entrance area/door is not clearly signed.
  • There is stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 136cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step Details View
  • The step(s) is/are located in front of the entrance.
  • There is/are 14 step(s).
  • The step(s) is/are clearly marked.
  • There is not tactile paving at the top and bottom of the step(s).
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Comments View
  • This entrance gives access immediately opposite the main entrance, and shares the second set of doors with it.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

Collapse all Expand all

• Reception View
  • The reception point is located on the ground floor, to the left as you enter via the main entrance.
  • The reception point is approximately 4m (4yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is not staffed.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.

You are on Reception (Sunderland GP Extended Access Service). Skip to the next section.

Reception (Sunderland GP Extended Access Service)

Collapse all Expand all

• Reception View
  • The reception point is located on the ground floor, at the front right of the building as you enter.
  • The reception point is approximately 8m (8yd 2ft) from the main entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is not staffed.
  • There is a bell to attract attention.
  • The bell is at a suitable height for a wheelchair user.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There is bench seating only.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • The lighting levels are moderate to good.
• Comments View
  • At the time of the survey this reception was not being used, however the seating can be used as a waiting area for the main reception or as overflow seating for the other receptions.

You are on Reception (Dr S M Bhate and Partners). Skip to the next section.

Reception (Dr S M Bhate and Partners)

Collapse all Expand all

• Reception View
  • The reception point is located on the ground floor, to the rear right of the foyer.
  • The reception point is approximately 11m (12yd 1in) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There is bench seating only.
  • The waiting room / area does not have background music playing.
  • There is a flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • The lighting levels are moderate to good.
• Comments View
  • The television is used for NHS information only.

You are on Getting Around The Building. Skip to the next section.

Getting Around The Building

Collapse all Expand all

• Access View
  • There is step free access throughout the building via lift(s).
• Circulation View
  • There are doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is vinyl.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails with a rounded or oval profile are not provided in corridors.
  • There is good colour contrast between the walls and floor in the majority of corridors.
  • The lighting levels are varied.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does play background music in public areas.
  • Music is played at the main reception desk.
• Comments View
  • Dementia friendly signage is available in some areas of the building.

You are on Waiting Area(s) (First Floor). Skip to the next section.

Waiting Area(s) (First Floor)

• There is a/are waiting area(s) along the circulation route(s).
• There is bench seating only.
• There is not sufficient space for a wheelchair user to use the waiting area(s).
• There is not a/are not flashing fire alarm beacon(s) within the waiting area(s).

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located along the front left corridor as you enter.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 10m (10yd 2ft) from the main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 89cm (2ft 11in).
• The dimensions of the lift are 107cm x 208cm (3ft 6in x 6ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The internal controls are between 105cm and 122cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Changing Places. Skip to the next section.

Changing Places

Collapse all Expand all

• Location and access View
  • The facility is located on the ground floor, to the rear right of the foyer.
  • The facility is approximately 12m (13yd 4in) from the main entrance.
  • There is level access to the facility.
• Dimensions and features View
  • You do not need a key for the facility.
  • The dimensions of the facility are 288cm x 337cm.
  • The facility does have an unobstructed 200cm x 180cm (minimum) manoeuvring space.
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 186cm (6ft 1in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers the changing bench and the toilet.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet has a transfer space on one side only.
  • The transfer space on the left as you face the toilet is 236cm (7ft 9in).
  • Wall mounted grab rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on the left.
  • The type of wash basin is fixed.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • Disposal facilities are available.
  • There is a/are female sanitary and general domestic waste disposal units.
  • A privacy screen is not available.
  • Wide tear off paper roll is not available.
  • The facility has a non-slip floor.
  • A functioning emergency alarm is available.
  • There are not mirrors.
  • There are coat hooks in the facility at 114cm and 125cm from the floor.
  • There is not a shelf for colostomy bags.
  • There is not a shower unit with a detachable shower head.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room in the venue.
• The parent and baby room is located on the ground floor, to the rear right of the foyer area.
• The parent and baby room is approximately 13m from the main entrance.
• Inside the venue, there is level access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 93cm (3ft 1in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 81cm.
• The tap type is lever.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Accessible Toilet(s) (First Floor). Skip to the next section.

Accessible Toilet(s) (First Floor)

• There is an/are accessible toilet(s) within this venue designated for public use.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located on the first floor, in the waiting area, ahead as you exit the lift.
  • This accessible toilet is approximately 4m (4yd 1ft) from the lift.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The door is heavy.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The dimensions of the accessible toilet are 166cm x 231cm (5ft 5in x 7ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is not an emergency alarm.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and clinical waste disposal units.
  • There is not a flashing fire alarm beacon within the toilet.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 167cm and 178cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a standard shelf within the accessible toilet.
  • There is not a colostomy changing shelf for standing users next to the toilet.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 99cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 107cm (3ft 6in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

Collapse all Expand all

• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the ground floor, to the rear right of the foyer.
  • The female and male toilets are approximately 14m (15yd 11in) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall mounted grab rails is not available.
  • The tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.