You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The health centre is located in the north side of Sunderland.
    From the A19:
    Take the A1231 Wessington Way towards Sunderland.
    Proceed onto the A1290 Queen's Road and turn left onto Lilburn Place.
    Take the first left and the health centre is at the top of the hill on the right.
    From the A1018 take the A1290 signposted Gateshead, Southwick:
    Proceed straight across the roundabout and take the third left onto Lilburn Place.
    Take the first left and the health centre is at the top of the hill on the right.
  • Blue Badge and standard parking is available on-site.
• By Bus View
  • The nearest bus stop is Sunderland Road - Stoney Lane, 180m from the health centre. The bus stop is served by the 939.
• By Train View
  • The nearest station is Sunderland, 1.6 miles from the health centre.
• By Underground View
  • The nearest metro station is Stadium of Light, 0.9 miles from the health centre.
• Useful Links View
  • For bus information.
  • To view the web page described above click here (opens in new tab).
  • For train information.
  • To view the web page described above click here (opens in new tab).
  • For metro information.
  • To view the web page described above click here (opens in new tab).

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The venue does have a dedicated car park.
  • The car park is located at the rear of the health centre.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 3 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 605cm (11ft 6in x 19ft 10in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • There are not parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac.
  • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the rear car park entrance.

You are on Bus Stop(s) and Drop-off Point(s). Skip to the next section.

Bus Stop(s) and Drop-off Point(s)

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• Bus Stop(s) View
  • There is not an onsite bus stop.
• Drop-off Point(s) View
  • There is not a/are not clearly marked onsite drop-off point(s).

You are on Outside Access (Rear Car Park Entrance). Skip to the next section.

Outside Access (Rear Car Park Entrance)

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• Entrance Details View
  • This information is for the entrance located at the rear of the health centre, to the left of the Blue badge bays.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 163cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 110cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 163cm.
• Ramp/Slope Details View
  • The ramp/slope is located on the pathway in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • The doors are fully automatic with the exception of the second door, which is push pad controlled to exit.

You are on Outside Access (Front Entrance). Skip to the next section.

Outside Access (Front Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the health centre.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 168cm.
• Ramp/Slope Details View
  • The gradient of the ramp/slope is slight.
• Comments View
  • Although a push pad can be seen in the photograph the doors work automatically and the push pad at the time of the survey was not in use.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

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• Reception View
  • The reception point is located to the left as you enter.
  • The reception point is approximately 3m (3yd 10in) from the rear car park entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There is bench seating only.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • The lighting levels are good.

You are on Reception (Bridge View Medical Group). Skip to the next section.

Reception (Bridge View Medical Group)

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• Reception View
  • The reception point is located on the ground floor at the rear of the health centre.
  • The reception point is approximately 18m (19yd 2ft) from the rear car park entrance.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is bench seating only.
  • The waiting room / area does have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • The lighting levels are good.

You are on Getting Around The Building. Skip to the next section.

Getting Around The Building

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• Access View
  • There is step free access throughout the building via lift(s).
  • There is a slight slope, with no handrails, for access to the treatment room waiting area on the first floor.
  • The width of the ramp or slope is 93cm (3ft 1in).
  • This slope is located in the doorway leading to the first floor treatment room and is shown in photographs 1 and 2.
• Circulation View
  • There are doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is vinyl.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails with a rounded or oval profile are not provided in corridors.
  • There is good colour contrast between the walls and floor in all corridors.
  • The lighting levels are good.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the front corridor, to the left of the main reception desk.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 15m (16yd 1ft) from the rear car park entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 108cm x 210cm (3ft 7in x 6ft 11in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • There is a flip-down seat in the lift at a height of 48cm.

You are on Waiting Area(s) (First Floor Treatment Rooms). Skip to the next section.

Waiting Area(s) (First Floor Treatment Rooms)

• There is a/are waiting area(s) along the circulation route(s).
• There is bench seating only.
• There is not sufficient space for a wheelchair user to use the waiting area(s).
• There is not a/are not flashing fire alarm beacon(s) within the waiting area(s).
• This waiting area is on the first floor, to the left as you exit the lift.

You are on Accessible Toilet(s) (Ground Floor). Skip to the next section.

Accessible Toilet(s) (Ground Floor)

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • This accessible toilet is located on the ground floor, in the corridor ahead as you enter.
  • This accessible toilet is approximately 2m (2yd 7in) from the rear car park entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is heavy.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The dimensions of the accessible toilet are 151cm x 218cm (4ft 11in x 7ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 81cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is not a flashing fire alarm beacon within the toilet.
  • There is a/are coat hook(s).
  • The height of the coat hook is 128cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a standard shelf within the accessible toilet.
  • There is not a colostomy changing shelf for standing users next to the toilet.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 92cm (3ft).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 88cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 118cm (3ft 10in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet(s) (First Floor). Skip to the next section.

Accessible Toilet(s) (First Floor)

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • This accessible toilet is located to the left as you exit the lift.
  • This accessible toilet is approximately 5m (5yd 1ft) from the lift.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is heavy.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The dimensions of the accessible toilet are 170cm x 243cm (5ft 7in x 7ft 12in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 102cm (3ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a flashing fire alarm beacon within the toilet.
  • There is a/are coat hook(s).
  • The height of the coat hook is 131cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a standard shelf within the accessible toilet.
  • There is a colostomy changing shelf for standing users next to the toilet.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 96cm (3ft 2in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 92cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 121cm (3ft 12in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 94cm (3ft 1in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located to the right as you enter.
  • The female toilet(s) is/are approximately 5m (5yd 1ft) from the rear car park entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall mounted grab rails is not available.
  • The tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the right as you enter.
  • The male toilet(s) is/are approximately 3m (3yd 10in) from the rear car park entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall mounted grab rails is not available.
  • The tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the female and male standard toilets.
  • Inside the venue, there is level access to the baby change facility.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
• Comments View
  • The baby change in the female standard toilet area is 98cm high.
  • The baby change in the male standard toilet area is 111cm high.