You are on Overview (St Charles Centre for Health and Wellbeing - Main Hospital Building). Skip to the next section.

Overview (St Charles Centre for Health and Wellbeing - Main Hospital Building)

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• About View
  • This is a community Hospital with multiple services available.
  • Services available in the venue include: Continence services, Continuing care services, Dental services (community), Dermatology, Diabetic Medicine, Dietetics, End of life care services, Health visitor services, Homeless health services, Intermediate care services, Learning Disabilities, Mobility and falls services, Nursing services, Occupational therapy services, Palliative care, Phlebotomy, Physiotherapy, Podiatry, Rehabilitation, Sexual health services, Speech and language services, Stoma care, Tissue viability services, and Weight loss services.
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point, on-street Blue Badge Bay parking and on-street standard parking.
  • The nearest underground station is Ladbroke Grove.
  • The nearest underground station is Westbourne Park.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors and doors permanently held open.
  • The lower ground, ground, first, second, and third floors can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair and walking aids.
  • British Sign Language interpreters can be provided on request.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: an ATM machine and Wi-Fi.

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Toilet and Changing Facilities (St Charles Centre for Health and Wellbeing - Main Hospital Building)

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• Toilet Facilities View
  • There are 5 toilets with adaptations.
  • Toilets with adaptations are located to the left past the Accessible entrance, before the reception.
  • The transfer space varies between left and right in the toilets with adaptations.
  • All the toilets for visitors are accessible toilets.
  • Ambulant toilet facilities are located to the right past the accessible entrance.

You are on Parking (St Charles Centre for Health and Wellbeing - Main Hospital Building). Skip to the next section.

Parking (St Charles Centre for Health and Wellbeing - Main Hospital Building)

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• Car Park View
  • The car park is located in front of the main hospital building entrance.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 5 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 260cm (width) x 480cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 142cm.
  • The nearest designated bay is 15m from the accessible entrance.
  • The most accessible route from the Blue Badge parking has step-free level access and a slight ramp or slope.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for staff, visitors and Blue Badge holders only.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located by the standard parking bays.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located in front of the main hospital building accessible entrance.
  • There is a dropped kerb with tactile paving from the drop-off point.
• On-street Parking View
  • On-street designated Blue Badge parking and standard parking is available.
  • The on-street designated Blue Badge parking bays are located on St Mark's Road.
  • The Blue Badge bays are clearly marked and signposted.

You are on Entrance (St Charles Centre for Health and Wellbeing - Main Hospital Building - Main Entrance). Skip to the next section.

Entrance (St Charles Centre for Health and Wellbeing - Main Hospital Building - Main Entrance)

• This entrance is located at the front of St Charles Centre for Health and Wellbeing - Main Hospital Building.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There are 8 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• There is an intercom at a height of 122cm.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 111cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double automatic doors .
• The second set of doors open by sliding.
• The width of the opening is 102cm.
• The second set of doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Entrance (St Charles Centre for Health and Wellbeing - Main Hospital Building - Accessible Entrance). Skip to the next section.

Entrance (St Charles Centre for Health and Wellbeing - Main Hospital Building - Accessible Entrance)

• This entrance is located to the right side of the St Charles Centre for Health and Wellbeing - Main Hospital Building.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a slight gradient.
• The ramp is over 150cm wide with no handrails.
• There is an intercom at a height of 117cm.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 151cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors .
• The second set of doors are permanently held open.
• The width of the opening is 130cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

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Reception (St Charles Centre for Health and Wellbeing - Main Hospital Building - Main Reception)

• The reception is located to the left beyond the St Charles Centre for Health and Wellbeing - Main Hospital accessible entrance.
• The distance from St Charles Centre for Health and Wellbeing - Main Hospital accessible entrance is 18m.
• There is step-free level access to reception.
• The height of the reception desk is 113cm.
• There is a lowered section at the desk.
• The height of the lowered section is 81cm.
• The reception has glazed screens.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests.
• Furniture available in this area includes: tables.
• Some tables are fixed.

You are on Getting Around (St Charles Centre for Health and Wellbeing - Main Hospital Building). Skip to the next section.

Getting Around (St Charles Centre for Health and Wellbeing - Main Hospital Building)

• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include manual doors and doors permanently held open.
• Some flooring is shiny.
• There is a high visual contrast between the walls and floor in all areas.
• There may be background noise.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in the walkways includes: chairs with armrests and chairs without armrests.
• Lighting levels were even at the time of the survey.

You are on Lift (St Charles Centre for Health and Wellbeing - Main Hospital Building - West Wing - Lift 1). Skip to the next section.

Lift (St Charles Centre for Health and Wellbeing - Main Hospital Building - West Wing - Lift 1)

• The lift surveyed is located in the West wing, to the left of the reception.
• The distance from the St Charles Centre for Health and Wellbeing - Main Hospital accessible entrance is 50m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• The lower ground, ground and first floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• Some of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 120cm.
• The internal dimensions of the lift are 154cm (width) x 240cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were low at the time of the survey.

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Lift (St Charles Centre for Health and Wellbeing - Main Hospital Building - West Wing - Lift 2)

• The lift surveyed is located in the far end of the west wing, to the left of the reception.
• The distance from the St Charles Centre for Health and Wellbeing - Main Hospital accessible entrance is 60m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• The lower ground, ground and first floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 130cm.
• The internal dimensions of the lift are 154cm (width) x 280cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Lift (St Charles Centre for Health and Wellbeing - Main Hospital Building - East Wing - Lift 1). Skip to the next section.

Lift (St Charles Centre for Health and Wellbeing - Main Hospital Building - East Wing - Lift 1)

• The lift surveyed is located in the East wing, to the right of the reception.
• The distance from the St Charles Centre for Health and Wellbeing - Main Hospital accessible entrance is 10m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• The ground, first and second floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 140cm.
• The internal dimensions of the lift are 175cm (width) x 274cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Lift (St Charles Centre for Health and Wellbeing - Main Hospital Building - East Wing - Lift 2). Skip to the next section.

Lift (St Charles Centre for Health and Wellbeing - Main Hospital Building - East Wing - Lift 2)

• The lift surveyed is located in the far end of the East wing, to the right of the reception.
• The distance from the St Charles Centre for Health and Wellbeing - Main Hospital accessible entrance is 30m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• The ground, first, and second floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 140cm.
• The internal dimensions of the lift are 175cm (width) x 275cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
• Lighting levels were low at the time of the survey.

You are on Lift (St Charles Centre for Health and Wellbeing - Main Hospital Building - The Tower). Skip to the next section.

Lift (St Charles Centre for Health and Wellbeing - Main Hospital Building - The Tower)

• The lift surveyed is located within the tower, to the left then straight ahead of the St Charles Centre for Health and Wellbeing - Main Hospita accessible entrance.
• The distance from the St Charles Centre for Health and Wellbeing - Main Hospital accessible entrance is 40m.
• The most accessible route to the lift has step-free level access and manual doors.
• The ground, first, second and third floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• None of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 80cm.
• The internal dimensions of the lift are 106cm (width) x 216cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Stairs (St Charles Centre for Health and Wellbeing - Main Hospital Building - West Wing - Restaurant). Skip to the next section.

Stairs (St Charles Centre for Health and Wellbeing - Main Hospital Building - West Wing - Restaurant)

• The stairs surveyed are located in the west wing, to the left of the reception.
• The ground and lower ground floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have a handrail on the right going down.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• The steps have open risers.
• Lighting levels were even at the time of the survey.

You are on Stairs (St Charles Centre for Health and Wellbeing - Main Hospital Building - West Wing - Lower Ground Floor). Skip to the next section.

Stairs (St Charles Centre for Health and Wellbeing - Main Hospital Building - West Wing - Lower Ground Floor)

• The stairs surveyed are located along the West wing corridor of the St Charles Centre for Health and Wellbeing - Main Hospital Building.
• The ground and lower ground floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have a handrail on the right going down.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail extends horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Stairs (St Charles Centre for Health and Wellbeing - Main Hospital Building - West Wing - First Floor). Skip to the next section.

Stairs (St Charles Centre for Health and Wellbeing - Main Hospital Building - West Wing - First Floor)

• The stairs surveyed are located along the West wing corridor of the St Charles Centre for Health and Wellbeing - Main Hospital Building.
• The ground and first floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have a handrail on the left going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail extends horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Stairs (St Charles Centre for Health and Wellbeing - Main Hospital Building - East Wing). Skip to the next section.

Stairs (St Charles Centre for Health and Wellbeing - Main Hospital Building - East Wing)

• The stairs surveyed are located along the East wing corridor of the St Charles Centre for Health and Wellbeing - Main Hospital Building.
• The ground, first, and second floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have a handrail on the right going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail extends horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Stairs (St Charles Centre for Health and Wellbeing - Main Hospital Building - The Tower). Skip to the next section.

Stairs (St Charles Centre for Health and Wellbeing - Main Hospital Building - The Tower)

• The stairs surveyed are located within the tower.
• The ground, first, second and third floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are unmarked and have a handrail on the left going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail extends horizontally beyond the first and last step.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 13cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

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Toilet with Adaptations (St Charles Centre for Health and Wellbeing - Main Hospital Building - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located to the left beyond the St Charles Centre for Health and Wellbeing - Main Hospital Building - accessible entrance.
  • The distance from the accessible entrance is 15m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 165cm (width) x 266cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 65cm (from the side of the toilet pan).
  • There is a push button flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 77cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 78cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 100cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer which requires hands to be inserted into the top.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 73cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.