Access Guide
Overview (Outpatients Department)
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About
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- This is an outpatients department with multiple services available.
- Services available in the venue include: blood test and pathology specimens, an ultrasound department and an X-ray department.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point.
- The nearest train station is Epping.
- The nearest bus station is St Margaret's Hospital.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- Access throughout may include doors permanently held open.
- The first floor can be accessed via stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located to the right of the Outpatients Department main entrance.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Toilet and Changing Facilities (Outpatients Department)
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located at the rear of the building.
- The toilet with adaptations has a left hand transfer space.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located at the rear of the Outpatient Department building.
Parking (Outpatients Department)
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Car Park
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- The car park is located to the left of the Outpatients Department building.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 14 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 321cm (width) x 489cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 139cm.
- The nearest designated bay is 4m from the Outpatients Department entrance.
- The most accessible route from the Blue Badge parking has a very easy slope.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- Parking is free for all users.
Drop-off Point (Outpatients Department)
- There is a designated drop-off point available.
- The designated drop-off point is located at the front of the Outpatients Department building.
- There is a dropped kerb with tactile paving from the drop-off point.
Entrance (Main Entrance)
- This entrance is located at the front of the Outpatients Department building.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 97cm.
- The door has a medium visual contrast.
- There is a second single automatic door.
- The second door opens by sliding.
- The width of the opening is 94cm.
- The second door has a low visual contrast.
- There is step-free level access as you enter.
Entrance (Side Entrance)
- This entrance is located to the right side of the Outpatients Department building.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 86cm.
- The door has a medium visual contrast.
- There is a second single automatic door.
- The second door opens by sliding.
- The width of the opening is 92cm.
- The second door has a low visual contrast.
- There is step-free level access as you enter.
Reception (Outpatients Department)
- The reception is located straight ahead when entering through the main entrance.
- The distance from the main entrance is 2m.
- There is step-free level access to reception.
- The height of the reception desk is 92cm.
- There is not a lowered section at the desk.
- The reception has glazed screens.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- The flooring is shiny.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: tables.
Getting Around (Outpatients Department)
- There is step-free level access throughout all areas.
- Access throughout may include doors permanently held open.
- The flooring is shiny.
- There is a high visual contrast between the walls and floor in all areas.
- There is no (or very little) background noise.
- Wayfinding signage is not provided.
- Lighting levels vary due to the size of the space.
Lounge (Quiet Room)
- The lounge is located beyond the first door to the right when entering through the main entrance.
- There is step-free level access into the lounge.
- There is a single manual door with a low visual contrast.
- The door opens inwards.
- The width of the opening is 70cm.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- The flooring consists of deep pile carpet.
- The walls and floor have a high visual contrast.
- Seating available in the lounge includes: chairs without armrests, armchairs and sofas.
- Furniture available in the lounge includes: tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is no TV.
- Lighting levels were even at the time of the survey.
Stairs (Outpatients Department)
- The stairs surveyed are located to the left as you enter through the Outpatients Department entrance.
- The ground and first floor can be accessed by these stairs.
- There are 20 steps between floors.
- The steps have low visual contrast markings and have handrails on both sides.
- The handrails are not easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located to the rear of the Outpatients Department building.
- The distance from the Outpatients Department entrance is 12m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is Braille, pictorial and written text signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 79cm.
- The door has a sliding bolt lock.
- Internally the door has a low visual contrast.
- There is not a grab rail on the internal door .
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Dimensions and Features
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- The dimensions of the cubicle are 192cm (width) x 203cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 76cm (from the side of the toilet pan).
- There is a lever flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low visual contrast.
- There is no vertical grab rail for the toilet.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 44cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 100cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a twist turn mixer tap.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 101cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a low visual contrast.
- The towel dispenser is 133cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 179cm and 184cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Parent and Baby Room / Feeding Room (Outpatients Department)
- The room surveyed is located at the rear of the Outpatients Department building.
- The distance from the Outpatients Department entrance is 11m.
- The most accessible route to the room has step-free level access.
- There is step-free level access into the room.
- There is written text signage on or near the door.
- The door opens inwards and has a low visual contrast.
- The width of the door opening is 79cm.
- Internally the door has a low visual contrast.
- The height of the baby change facility when in use is 91cm.
- There is a wash basin in the room.
- The wash basin has a twist turn mixer tap.
- The room has a pedal bin.
- Seating available in the room includes: chairs without armrests.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.