You are on Overview (Yate West Gate Centre). Skip to the next section.

Overview (Yate West Gate Centre)

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• About View
  • This is a NHS health centre.
  • Services available in the venue include: Minor Injuries, Dental, West Walk Surgery.
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest train station is Yate.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors.
  • The ground and first floors can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.

You are on Toilet and Changing Facilities (Yate West Gate Centre). Skip to the next section.

Toilet and Changing Facilities (Yate West Gate Centre)

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• Toilet Facilities View
  • There are 5 toilets with adaptations.
  • Toilets with adaptations are located on the ground floor in the main corridor and opposite the minor injuries waiting area and in the west walk surgery.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Ambulant toilet facilities are located on the first floor, to the right of the dental waiting area.
  • The male and female step-free toilet facilities are located on the ground floor, opposite the minor injuries waiting area.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located on the ground floor next to reception and in the dental waiting area on the first floor.

You are on Parking (Yate West Gate Centre). Skip to the next section.

Parking (Yate West Gate Centre)

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• Car Park View
  • The car park is located at the front of the building.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 5 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 480cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 15m from the car park entrance.
  • The most accessible route from the Blue Badge parking has a slight ramp or slope and bollards.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for staff and visitors only.
  • Parking is free for all users.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located in front of the car park entrance.
  • There is no dropped kerb from the drop-off point.

You are on Entrance (Car Park). Skip to the next section.

Entrance (Car Park)

• This entrance is located ahead from the Blue Badge parking bays.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open towards you.
• There is a push pad at a height of 107cm.
• The width of the opening is 174cm.
• There is a small lip on the threshold of the opening.
• The doors have a medium visual contrast.
• There is a second set of double automatic doors .
• The second set of doors open towards you.
• The push pad for the automatic doors is at a height of 107cm.
• The width of the opening is 174cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a medium visual contrast.
• There is a push pad or push button to exit at a height of 107cm.
• There is step-free level access as you enter.

You are on Entrance (West Walk). Skip to the next section.

Entrance (West Walk)

• This entrance is located on West Walk, at the rear of the building.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open towards you.
• The width of the opening is 174cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double automatic doors .
• The second set of doors open towards you.
• The width of the opening is 174cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Reception (Ground Floor - Main). Skip to the next section.

Reception (Ground Floor - Main)

• The reception is located ahead and to the left from the car park entrance.
• The distance from the car park entrance is 8m.
• There is step-free level access to reception.
• The height of the reception desk is 110cm.
• There is a lowered section at the desk.
• The height of the lowered section is 73cm.
• The reception has glazed screens and windows.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Reception (First Floor - Outpatients). Skip to the next section.

Reception (First Floor - Outpatients)

• The reception is located on the first floor, to the right from the lifts.
• The distance from the lifts is 7m.
• There is step-free level access to reception.
• The height of the reception desk is 110cm.
• There is a lowered section at the desk.
• The height of the lowered section is 75cm.
• The reception has patterned/distracting backgrounds and glazed screens.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 112cm to 136cm from the floor.
• There is no (or very little) background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Some seating is fixed.

You are on Reception (First Floor - West Walk Surgery). Skip to the next section.

Reception (First Floor - West Walk Surgery)

• The reception is located to the left of the first floor lifts.
• The distance from the lifts is 12m.
• The most accessible route to reception has doors permanently held open.
• There is step-free level access to reception.
• The height of the reception desk is 106cm.
• There is not a lowered section at the desk.
• The reception has glazed screens and windows.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is no (or very little) background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Furniture available in this area includes: tables.
• Some seating is fixed.

You are on Getting Around (Yate West Gate Centre). Skip to the next section.

Getting Around (Yate West Gate Centre)

• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include doors permanently held open and automatic doors.
• The flooring is shiny.
• There is a high visual contrast between the walls and floor in all areas.
• There is no (or very little) background noise.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in the walkways includes: chairs without armrests.
• Lighting levels were even at the time of the survey.

You are on Seating Area (Ground Floor - Minor Injuries). Skip to the next section.

Seating Area (Ground Floor - Minor Injuries)

• The seating area is located to the left of the main reception, in the Minor Injuries Unit.
• The most accessible route to the seating area has step-free level access and manual doors.
• There is step-free level access throughout the seating area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• The flooring is shiny.
• Seating available in this area includes: chairs without armrests.
• Furniture available in this area includes: coffee tables.
• Some seating is fixed.
• There is no (or very little) background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Seating Area (Ground Floor - Children's Waiting Room). Skip to the next section.

Seating Area (Ground Floor - Children's Waiting Room)

• The seating area is located ahead from the main entrance.
• The most accessible route to the seating area has step-free level access.
• There is step-free level access throughout the seating area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Some seating is fixed.
• Lighting levels were even at the time of the survey.

You are on Seating Area (First Floor - Dental Clinic). Skip to the next section.

Seating Area (First Floor - Dental Clinic)

• The seating area is located to the right from the first floor lifts and to the left of the Outpatients reception.
• The most accessible route to the seating area has step-free level access and a lift.
• There is step-free level access throughout the seating area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• The flooring is shiny.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Furniture available in this area includes: coffee tables.
• Some seating is fixed.
• There is no (or very little) background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Stairs (Yate West Gate Centre). Skip to the next section.

Stairs (Yate West Gate Centre)

• The stairs surveyed are located opposite the main reception.
• The ground and first floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Lift (Yate West Gate Centre). Skip to the next section.

Lift (Yate West Gate Centre)

• The lift surveyed is located in the corridor opposite reception.
• The distance from the car park entrance is 30m.
• The most accessible route to the lift has step-free level access.
• The ground and first floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 110cm (width) x 150cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Toilet with Adaptations (Ground Floor Corridor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor Corridor - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located in the corridor opposite the main reception.
  • The distance from the car park entrance is 40m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens both ways and has a high visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 90cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 100cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 85cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 80cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 96cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 115cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • There are multiple coat hooks.
  • The coat hooks are 135cm and 145cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Ground Floor Minor Injury Unit - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor Minor Injury Unit - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located opposite the Minor Injury Unit Seating Area.
  • The distance from the car park entrance is 15m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens both ways and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 90cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 165cm (width) x 260cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 98cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 105cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the right as you face the wash basin.
  • The wash basin grab rail has a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 98cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 100cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
  • There are multiple coat hooks.
  • The coat hooks are 140cm and 160cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is a 140cm long changing table in this toilet.

You are on Toilet with Adaptations (First Floor Dental Unit Seating Area - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor Dental Unit Seating Area - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located within the Dental Unit seating area.
  • The distance from the first floor lifts is 10m.
  • The most accessible route to the toilet has step-free level access and a lift.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 89cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 149cm (width) x 221cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 81cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 87cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 105cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 78cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • There are multiple coat hooks.
  • The coat hooks are 135cm and 156cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (First Floor West Walk Surgery - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor West Walk Surgery - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located within the West Walk Surgery seating area.
  • The distance from the first floor lifts is 25m.
  • The most accessible route to the toilet has step-free level access and a lift.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens both ways and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 90cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door .
• Dimensions and Features View
  • The dimensions of the cubicle are 155cm (width) x 220cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 60cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 88cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 144cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • There are multiple coat hooks.
  • The coat hooks are 137cm and 152cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is an identical toilet opposite the one surveyed, with a right hand transfer.

You are on Parent and Baby Room / Feeding Room (Ground Floor). Skip to the next section.

Parent and Baby Room / Feeding Room (Ground Floor)

• The room surveyed is located to the left of the main reception.
• The distance from the car park entrance is 15m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial and written text signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The door is easy to open.
• The width of the door opening is 90cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 111cm.
• There is a wash basin in the room.
• The wash basin has a lever mixer tap.
• The room has a nappy/incontinence items bin.
• Seating available in the room includes: chairs without armrests.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (First Floor - Dental). Skip to the next section.

Parent and Baby Room / Feeding Room (First Floor - Dental)

• The room surveyed is located ahead from the dental seating area.
• The distance from the dental seating area is 5m.
• The most accessible route to the room has step-free level access and a lift.
• There is step-free level access into the room.
• There is pictorial and written text signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The door requires effort to open.
• The width of the door opening is 85cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 103cm.
• There is a wash basin in the room.
• The wash basin has a lever mixer tap.
• The room has a nappy/incontinence items bin and a pedal bin.
• Seating available in the room includes: chairs without armrests.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey.