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Lower Green Health Centre

Lower Green, Wolverhampton, WV6 9LL

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Access Guide

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Introduction

  • There are two parts to Lower Green Health Centre which are accessed separately. .
  • There is Lower Green Health Centre which is accessed from the car park and Tettenhall Medical Practice which is accessed from Lower Street.
  • Access to the Tettenhall Medical Practice entrance from the car park requires you to use the external pavement around Aldersley Road and Lower Street.
  • There is no internal access between the two areas.

Getting Here

  • By Road View
    • Lower Green Health Centre is located off Lower Green in Tettenhall to the North West of Wolverhampton. The post Code for the Sat-Nav is WV6 9LL. Lower Street can be accessed from the A41 (Tettenhall Road) which runs off the central Wolverhampton ring road (A4150).
    • The car park is accessed from Aldersley Road. It is a free to use, open air car park with two Blue Badge parking bays.
  • By Bus View
    • There are two bus stops on either side of Lower Green close to the Tettenhall Medical Practice entrance. The bus stop on the near side is for buses towards Compton and the one on the far side for those towards Wolverhampton. Both bus stops are for 62 and 62A buses.
  • By Train View
    • The nearest station is Wolverhampton which is approximately 2.4 miles away.
  • By Tram View
    • There are Midland Metro service (891) stops in Tettenhall Road on both sides. The nearest stop is approximately 400m from Lower Green Health Centre.
  • Useful Links View

Bus Stop(s) and Drop-off Point(s)

Parking

  • Parking View
    • The venue does have a dedicated car park.
    • The car park is located at the side of the building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 5 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 470cm (11ft 10in x 15ft 5in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying View
    • There are not parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is clearly signposted.
    • The surface on the approach to the entrance is tarmac and concrete tiles.
    • There is no tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the Lower Green Health Centre entrance.
  • Comments View
    • Access to the Tettenhall Medical Practice from the car park is via the external pavements along Aldersley Road and Lower Green as shown in photographs 8 and 9.
    • This route is approximately 150 metres long and has a gradual upward gradient.

Outside Access (Tettenhall Medical Practice Entrance)

  • Entrance Details View
    • This information is for the entrance located in Lower Green.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 103cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 104cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located leading up to the entrance from the pavement.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up.

Outside Access (Lower Green Health Centre Entrance)

  • Entrance Details View
    • This information is for the entrance located in the car park.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 110cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 82cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located leading up to the entrance from the car park.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up.
    • The width of the ramp or slope is 110cm (3ft 7in).

Reception (Tettenhall Medical Practice)

  • Reception View
    • The reception point is located immediately beyond the entrance, to the right.
    • The reception point is approximately 2m (2yd 7in) from the Tettenhall Medical Practice Entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • There is a touch screen.
    • The touch screen is not at a suitable height for a wheelchair user.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a flashing fire alarm beacon within the waiting room / area.
    • There is a television.
    • Subtitles are available.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • The lighting levels are moderate to good.
  • Comments View
    • The lower level section of reception was closed at the time of survey, but can be easily opened when required.

Reception (Lower Green Health Centre)

  • Reception View
    • The reception point is located in the corridor just beyond the entrance.
    • The reception point is approximately 5m (5yd 1ft) from the Lower Green Health Centre Entrance.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is available.
    • There is a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • The lighting levels are moderate to good.
  • Comments View
    • The low section of the reception desk had been blocked off and photocopiers placed in front of it at the time of our visit.

Reception (Lloyds Pharmacy)

  • Reception View
    • The reception point is located past the Tettenhall Medical Practice reception area.
    • The reception point is approximately 10m (10yd 2ft) from the entrance of Tettenhall Medical Practice.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
  • Reception Waiting Area View
    • Lighting levels are medium.
  • Comments View
    • The waiting area is shared with Tettenhall Medical Practice.

Getting Around The Building (Tettenhall Medical Practice)

  • Access View
    • There is step free access throughout the area.
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is vinyl.
    • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in corridors.
    • There is good colour contrast between the walls and floor in all corridors.
    • The lighting levels are varied.
    • Lighting levels of at least 100 lux at floor level, were recorded in most corridors surveyed.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Getting Around The Building (Lower Green Health Centre)

  • Access View
    • There is step free access throughout the building.
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is vinyl.
    • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in corridors.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are varied.
    • Lighting levels of at least 100 lux at floor level, were recorded in some corridors surveyed.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Waiting Area(s) (Tettenhall Medical Practice)

  • There is a/are waiting area(s) along the circulation route(s).
  • There are seats with armrests on both sides.
  • There is not sufficient space for a wheelchair user to use the waiting area(s).
  • There is not a/are not flashing fire alarm beacon(s) within the waiting area(s).
  • The corridor narrows to 72cm past this waiting area in the Treatment Room corridor.

Accessible Toilet(s) (Tettenhall Medical Practice)

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • This accessible toilet is located in the GP Room corridor.
    • This accessible toilet is approximately 10m (10yd 2ft) from the Tettenhall Medical Practice Entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The door is heavy.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The dimensions of the accessible toilet are 280cm x 166cm (9ft 2in x 5ft 5in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 215cm (7ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is not an emergency alarm.
    • Disposal facilities are available in the toilet.
    • There is a/are general domestic waste and clinical waste disposal units.
    • There is a flashing fire alarm beacon within the toilet.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 122cm and 182cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a colostomy changing shelf for standing users next to the toilet.
    • There is not a standard shelf within the accessible toilet.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 478cm (15ft 8in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 94cm (3ft 1in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • The tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 81cm (2ft 8in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
    • Lighting levels are at least 100 lux at floor level.

Accessible Toilet(s) (Lower Green Health Centre)

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • This accessible toilet is located in the waiting area.
    • This accessible toilet is approximately 9m (9yd 2ft) from the Lower Green Health Centre entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is tactile, pictorial and written text signage on or near the toilet door.
    • The door opens inwards.
    • The door is locked by a locking handle.
    • The door is light.
    • The width of the accessible toilet door is 79cm (2ft 7in).
    • The dimensions of the accessible toilet are 188cm x 360cm (6ft 2in x 11ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and waste paper pedal bin disposal units.
    • There is a flashing fire alarm beacon within the toilet.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 123cm and 183cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a colostomy changing shelf for standing users next to the toilet.
    • There is not a standard shelf within the accessible toilet.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 67cm (2ft 2in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 68cm (2ft 3in).
    • The tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 98cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
    • Lighting levels are at least 100 lux at floor level.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 85cm (2ft 9in).

Standard Toilet(s) (Tettenhall Medical Practice)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located in the GP Rooms corridor, off the waiting room.
    • The female toilet(s) is/are approximately 11m (12yd 1in) from the Tettenhall Medical Practice entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet with wall mounted grab rails is not available.
    • The tap type is lever.
    • There is a flashing fire alarm beacon within the toilets.
    • Lighting levels are low to moderate.
    • Lighting levels are not at least 100 lux at floor level.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located in the GP Rooms corridor, off the waiting room.
    • The male toilet(s) is/are approximately 13m (14yd 8in) from the Tettenhall Medical Practice entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet with wall mounted grab rails is not available.
    • The tap type is lever.
    • There is a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • Lighting levels are at least 100 lux at floor level.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the female standard toilet.
    • Inside the venue, there is level access to the baby change facility.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 94cm (3ft 1in).