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Newquay Hospital - Physiotherapy and Occupational Therapy Unit

St Thomas' Road, Newquay, TR7 1RQ

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Access Guide

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Getting Here

  • By Road View
    • The A3058 is the main road passing through Newquay. From the railway station which is in the middle of the town on Cliff Road (A3058) head south-west. The street becomes pedestrianised and all traffic turns left onto Berry Road. The second turning on the left is St Thomas' Road and the hospital is 0.25miles straight ahead. There is clear street signage to the hospital. Note that online directions are given to the rear (Physio) entrance to the hospital (Trenance Avenue) where there is no patient or staff parking.
    • There is limited free parking at the hospital in front of the main entrance. The podiatry unit has its own car park to the front and side of the building. There is additional parking at the lower level of the site for visitors to the dental, mental health and GU medicine services. Note that pedestrian access from the lower car park to the main hospital car park and the pedestrian exit from the site is difficult due to a steeply sloping driveway with no alternative access. There is no parking (except on-street) at the Physiotherapy unit. There is a drop off point or visitors may park in the main car park and use the narrow path to reach the unit. Staff will advise if patients ring in advance.
  • By Bus View
    • No buses stop close to the hospital. All local and regional services stop at the Ambassador Hotel (TR7 2BQ) on Mount Wise. It is 0.25miles from the bus stop to the hospital.
  • By Train View
    • Newquay station is in the middle of the town and is the terminus for the Atlantic Coast Line from Par. GWR provides most services, CrossCountry provide a long distance service in the summer at weekends only. Services run to Par for mainline connections to Cornwall, the south-west, midlands and London. .
  • Useful Links View

Bus Stop(s) and Drop-off Point(s)

Parking (Parking and approach)

  • Parking View
    • The venue does have a dedicated car park.
    • The car park is located at the front of the main hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are signposted and have markings which are faded.
    • There is/are 2 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 430cm x 480cm (14ft 1in x 15ft 9in).
    • There is not a 1200mm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are additional car parks for staff and visitors.
    • There is a small car park to the side of the Podiatry building which is adjacent to the footpath from the main car park.
  • Paying View
    • There are not parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user not at all.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is clearly signposted.
    • The surface on the approach to the entrance is concrete.
    • The nearest designated Blue Badge parking bay is approximately 100m (109yd 1ft) from the Main Entrance (Physiotherapy).
  • Comments View
    • The Blue Badge Parking Bays are in the car park to the front of the main hospital. The pathway to the Physiotherapy Unit at the rear is 100m long and 90cm wide with a narrower gateway of 86cm along the route. The forecourt in front of the unit may be used for drop off but not parking as it is the Service Yard for the hospital. Access to this entrance is via Robartes Road where there is limited on-street parking.

Outside Access (Physiotherapy Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the clinic, located at the rear of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are single width.
    • The width of the door opening is 100cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the door.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up.


  • Reception View
    • The reception point is located directly ahead on entering.
    • The reception point is approximately 10m (10yd 2ft) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is a bell to attract attention.
    • The bell is at a suitable height for a wheelchair user.
    • There is not a hearing assistance system.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is not sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.

Getting Around The Building

  • Access View
    • There is step free access throughout the building.
  • Circulation View
    • There are not doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is vinyl.
    • Handrails with a rounded or oval profile are not provided in corridors.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • Lighting levels of at least 100 lux at floor level, were recorded in all corridors surveyed.
  • Signage View
    • Wayfinding signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played in the reception and waiting area.
    • There is not a hearing assistance system in the public areas of the building.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) within this venue designated for public use.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located to the left of the main entrance door in the waiting area.
    • The shared toilet(s) is/are approximately 3m (3yd 10in) from the main entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • There is written text signage on or near the toilet door.
    • An ambulant toilet with wall mounted grab rails is not available.
    • The tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • Lighting levels are at least 100 lux at floor level.

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