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Cafe

Cromer and District Hospital, Mill Road, Cromer, NR27 0BQ

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Access Guide

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COVID-19 Information (Norfolk and Norwich University Hospitals NHS Foundation Trust)

Getting To The Hospital

Getting Help and Assistance

  • There is not a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in Norfolk and Norwich Hospital, West Outpatients next to the Outpatients Reception.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01603 289036/01603 289045.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the entrances of the Hospital and throughout the building.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters cannot be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, walking frames, hoist slings, adjustable beds and crutches.
  • To obtain mobility aids please contact any of the Receptions.
  • Comments View
    • A water bowl for dogs is left outside the Hospital entrance during the summer months.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the front left of the main hospital building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac and block paving.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the main building.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 28m (30yd 1ft) from the Main Entrance.

Getting To (Café)

  • The Café is/are located ground floor of the main building.
  • Access to Café is via the Main Entrance.
  • Enter vi the Main Entrance and the Café is located directly ahead.
  • There is step free access to the Café .
  • The Café is approximately 12m from the Main Entrance.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the main building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 175cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 158cm.

Opening Times

  • Monday 08:00 - 16:30.
  • Tuesday 08:00 - 16:30.
  • Wednesday 08:00 - 16:30.
  • Thursday 08:00 - 16:30.
  • Friday 08:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Café)

  • Entrance Details View
    • This information is for the entrance located on the ground floor of the main building.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) is/are heavy.
    • The width of the door opening is 86cm.

Eating and Drinking

  • Location and Access View
    • The following information is for the café.
    • The café is located on the ground floor of the main building.
    • There is step-free access to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; menu boards.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 90.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is laminate.
    • The lighting levels are moderate to good.
  • Self-Service Counter(s) View
    • The height of the counter is 90.
    • The type of flooring in this area is laminate.
    • This counter stores cutlery and condiments.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The distance between the floor and the underside of the lowest dining table is 40cm.
    • The distance between the floor and the underside of the highest dining table is 71cm.
    • The standard height for the underside of dining tables is 71cm.
    • The surface height of the lowest table is 40cm.
    • The surface height of the highest table is 71cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • There are also coffee tables.
    • The type of flooring in this area is laminate.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.

Accessible Toilet(s) (Transfer on Both Sides)

  • Location and Access View
    • This accessible toilet is located to the left on entering the Café.
    • This accessible toilet is approximately 4m (4yd 1ft) from the Café entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written text, dementia friendly and Braille signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 91cm (2ft 12in).
    • The contrast between the internal door and wall is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 262cm x 221cm (8ft 7in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space on the left is 114cm.
    • The lateral transfer space on the right is 124cm.
    • The transfer space is obstructed by a female sanitary bin and storage items.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There are dropdown rails on both sides of the toilet.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, general waste (with lid) and clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 70cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 128cm (4ft 2in).
    • The contrast between the towel dispenser and the wall is good.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 93cm (3ft 1in).
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a fixed baby change table available.
    • The height of the baby change table is 87cm.

Standard Toilet(s)

  • Toilet Facilities View
    • The female and male toilets are located to the left on entering the Café.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 12m from the Main Entrance.
    • There is Braille, pictorial and written text signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
    • The information above relates to the female toilet. There is a different configuration of rails in the male toilet.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.

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