Access Guide
Overview (Norfolk and Norwich University Hospital)
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About
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- This is an acute hospital site with multiple inpatient and outpatient services available.
- Services available in the venue include: multiple cafés, shops and a restaurant.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a public car park nearby.
- The name of the nearest car park is NRP Public Car Park.
- View information on NRP Public Car Park (opens new tab) .
- The nearest train station is Norwich.
- The nearest bus station is Norwich.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- Access throughout may include manual doors and doors permanently held open.
- Level 1, Level 2, Level 3 and Level 4 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and walking aids.
- British Sign Language can be provided virtually.
- Documents are available in the following formats: large print (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: a pay phone, Wi-Fi and TV pre-pay machines for patients.
- Staff receive the following training: disability awareness training.
Getting Around (Norfolk and Norwich University Hospital)
- There is step-free level access throughout all areas.
- Access throughout may include manual doors and doors permanently held open.
- Some flooring is shiny and patterned.
- There is a high visual contrast between the walls and floor in the majority of walkways.
- Some of the walls have a reflective finish.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests and chairs without armrests.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Lift (West Atrium Lifts)
- The lift surveyed is located ahead as you enter through the In-Patients West and Centre Blocks entrance.
- The distance from the In-Patients West and Centre Blocks entrance is 10m.
- The most accessible route to the lift has step-free level access.
- Level 1, Level 2, Level 3 and Level 4 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 110cm.
- The internal dimensions of the lift are 153cm (width) x 135cm (depth).
- The internal lift control buttons have tactile markings and a medium visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
Lift (West Block Lifts)
- The lift surveyed is located halfway along the west block corridor.
- The distance from the In-Patients West and Centre Blocks entrance is 40m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- Level 1, Level 2 and Level 3 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 130cm.
- The internal dimensions of the lift are 170cm (width) x 266cm (depth).
- The internal lift control buttons have tactile markings and a medium visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
Lift (West Out-Patients Lifts)
- The lift surveyed is located in front as you enter via the Out-Patients West entrance.
- The distance from the Out-Patients West entrance is 10m.
- The most accessible route to the lift has step-free level access.
- Level 2, Level 3 and Level 4 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a low visual contrast.
- None of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 130cm.
- The internal dimensions of the lift are 149cm (width) x 268cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There are other lifts available at this location which vary in size.
Lift (Centre Block Lifts)
- The lift surveyed is located along the centre block corridor.
- The distance from the In-Patients Centre and East Blocks entrance is 35m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- Level 1, Level 2, Level 3 and Level 4 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 130cm.
- The internal dimensions of the lift are 173cm (width) x 264cm (depth).
- The internal lift control buttons have tactile markings and a medium visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
Lift (East Atrium Lifts)
- The lift surveyed is located ahead as you enter via the In-Patients Centre and East Blocks entrance.
- The distance from the In-Patients Centre and East Blocks entrance is 10m.
- The most accessible route to the lift has step-free level access.
- Level 1, Level 2 and Level 3 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 110cm.
- The internal dimensions of the lift are 155cm (width) x 136cm (depth).
- The internal lift control buttons have tactile markings and a medium visual contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
Lift (East Block Lifts)
- The lift surveyed is located along the East Block corridor.
- The distance from the In-Patients Centre and East Blocks entrance is 40m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- Level 1, Level 2 and Level 3 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 130cm.
- The internal dimensions of the lift are 173cm (width) x 265cm (depth).
- The internal lift control buttons have tactile markings and a low visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
Lift (East Block Colney Lift)
- The lift surveyed is located towards the end of the East Block corridor.
- The distance from the Colney Centre entrance is 13m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- Level 1, Level 2 and Level 3 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a low visual contrast.
- None of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 130cm.
- The internal dimensions of the lift are 176cm (width) x 267cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator and a list of floor services/facilities.
- Lighting levels were low at the time of the survey.
Lift (East Out-Patients Lifts)
- The lift surveyed is located in front as you enter via the Out-Patients East entrance.
- The distance from the Out-Patients East entrance is 10m.
- The most accessible route to the lift has step-free level access.
- Level 2, Level 3 and Level 4 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 130cm.
- The internal dimensions of the lift are 143cm (width) x 268cm (depth).
- The internal lift control buttons have tactile markings and a low visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which vary in size.
Stairs (West Atrium Stairs)
- The stairs surveyed are located to the right as you enter via the In-Patients West and Centre Blocks entrance.
- Level 1 and Level 2 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Stairs (West Block Stairs)
- The stairs surveyed are located along the West Block corridor.
- There is a single manual door to access the stairwell.
- Level 1, Level 2, Level 3 and Level 4 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Stairs (West Out-Patients Stairs)
- The stairs surveyed are located to the left as you enter via the Out-Patients West entrance.
- There is a single manual door to access the stairwell.
- Level 2, Level 3 and Level 4 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs (Centre Block Stairs)
- The stairs surveyed are located along the centre block corridor.
- There is a single manual door to access the stairwell.
- Level 1, Level 2, Level 3 and Level 4 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Stairs (East Atrium Stairs)
- The stairs surveyed are located to the left as you enter via the In-Patients Centre and East Blocks entrance.
- Level 1 and Level 2 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Stairs (East Block Stairs)
- The stairs surveyed are located along the East Block corridor.
- There is a single manual door to access the stairwell.
- Level 1, Level 2, Level 3 and Level 4 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs (East Out-Patients Stairs)
- The stairs surveyed are located to the right as you enter via the Out-Patients East entrance.
- There is a single manual door to access the stairwell.
- Level 2, Level 3 and Level 4 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.