Access Guide
Overview
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About
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- Black Shuck Distillery is a family-run distillery, founded in 2011 and is home to Norfolk's legendary spirit.
- Facilities available in the venue include: distillery, pre-booked tours, private events, room hire, tasting room, shop.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Norwich.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- Access throughout may include uneven surfaces and manual doors.
- The ground floor and the upper level can be accessed via a platform lift.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- Private tours are available for people with access needs or neurodiversities, if booked in advance.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: phone charging points and Wi-Fi.
- Staff receive the following training: Dementia Awareness, Safeguarding, First Aid, Fire Safety.
Parking
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Car Park
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- The car park is located at the front of the building.
- The car park is open air/surface.
- The car park surface consists of tarmac and loose chippings.
- There is 1 designated Blue Badge parking bay available.
- The Blue Badge bay is clearly marked.
- The surveyed Blue Badge parking bay dimensions are 300cm (width) x 500cm (depth).
- There are no hatched/marked zones.
- The nearest designated bay is 10m from the main entrance.
- The most accessible route from the Blue Badge parking has step-free level access and uneven surfaces.
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Charges and Restrictions
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- This car park is for staff and visitors only.
- Parking is free for all users.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located on the upper level.
- The toilet with adaptations has a right hand transfer space.
- The male and female step-free standard toilet facilities are located on the upper level.
Access To the Tasting Room and Shop
- From the Blue Badge parking bay, take a left turn and go around the left hand side of the building.
- The entrance to the Tasting Room is located on the right.
- The distance from the Blue Badge bay is 15m.
- The most accessible route has step-free level access and uneven surfaces.
Entrance (Tasting Room and Shop)
- This entrance is located to the left hand side of the building.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors open away from you.
- The width of the opening is 165cm.
- There is a small lip on the threshold of the opening.
- The doors have a high visual contrast.
- There is step-free level access as you enter.
Tasting Room and Shop
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Location and Access
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- The Tasting Room and Shop are located immediately ahead upon entering the building.
- There is step-free level access into this area.
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Service
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- This area has a bar where drinks can be ordered and staff who can provide assistance with ordering.
- Menus are handheld.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws and takeaway cups.
- There is not a hearing assistance system.
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Order and Payment
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- The bar was surveyed.
- The counter is located at the far end of the tasting room.
- There is step-free level access to the counter.
- The height of the counter is 115cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds.
- A portable payment machine is available.
- Payment for items bought in the shop can be made at the bar.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs without armrests and high stools.
- Furniture available in this area includes: tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Platform Lift to Access the Toilets
- The lift surveyed is located on the right hand side of the Tasting Room.
- This lift is a platform lift.
- The distance from the entrance is 8m.
- The most accessible route to the lift has step-free level access.
- The ground floor and upper level are accessed by this lift.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The internal dimensions of the lift are 82cm (width) x 122cm (depth).
- The button needs to be pressed constantly when in use.
Toilet with Adaptations (Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located on the upper level.
- The distance from the platform lift is 4m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 84cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 179cm (width) x 208cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 111cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is no vertical grab rail for the toilet.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 59cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 75cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a soap dispenser, however it is not wall mounted.
- There are paper towels for drying hands.
- The towel dispenser has a high visual contrast.
- The towel dispenser is 59cm from the floor.
- There is not a hand dryer.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a sanitary bin.
- There are no coat hooks.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
- There is also a toilet roll holder on the dropdown rail.
Entrance (Distillery)
- This entrance is located opposite the Tasting Room.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors open towards you.
- The width of the opening is 165cm.
- There is a small lip on the threshold of the opening.
- The doors have a high visual contrast.
- There is step-free level access as you enter.
Distillery
- The room is located opposite the Tasting Room.
- The distance from the Tasting Room is 15m.
- The most accessible route to the room has step-free level access.
- There is step-free level access into the room.
- Seating can be provided, if required.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- There is not a hearing assistance system.
- There may be background noise in this room.
