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Cromer Pier

Pier, Cromer, NR27 9HE

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Access Guide

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Overview

  • About View
    • Cromer Pier is a Grade II Listed seaside pier.
  • Parking and Public Transport View
    • The venue does not have its own car park.
    • There is not a public car park nearby.
    • There is a drop-off point, on-street Blue Badge Bay parking and on-street standard parking.
    • The nearest train station is Cromer.
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
    • Access throughout may include uneven surfaces.
  • Getting Help and Assistance View
    • Seating is available.
    • There is a fixed hearing assistance system.
    • Additional equipment which can be borrowed or hired includes: beach wheelchair, ear defenders and booster cushions.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: First Aid, Fire Safety and Safeguarding.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located next to the Pavilion Bar/Pavilion Theatre and within the accessible dressing room, backstage.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Female and male step-free standard toilet facilities are located next to the Pavilion Bar/Pavilion Theatre.
  • Changing Facilities View
    • Changing facilities with adaptations are located backstage.
    • Standard changing facilities are located backstage.
    • Parent and baby changing facilities are located within the toilet with adaptations, next to the Pavilion Bar/Pavilion Theatre.

Getting Around

  • Access View
    • There is step-free level access throughout all areas.
  • Circulation View
    • There are manual doors along circulation routes.
    • Access throughout may include uneven surfaces.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • Some flooring is shiny and patterned.
    • There is background noise in some areas of the venue.
    • Wayfinding signage is not provided.
    • Seating available in the walkways includes: benches.
    • Lighting levels were even at the time of the survey.

Entrance to the Pier

  • This entrance is located at the front of the pier.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • There are not any level resting areas along the ramp.
  • The ramp is between 75cm and 150cm wide.
  • There are no handrails for the ramp.
  • There are 8 steps as you enter.
  • There are handrails on both sides and also a central handrail.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is not between 30cm-45cm.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.

Shop/Box Office

  • Access to the Shop View
    • There is step-free level access into the shop.
    • There are double manual doors.
    • The doors open away from you.
    • One of the doors was locked at the time of the survey.
    • The locked door can be opened on request.
    • The width of the opening is 84cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a medium colour contrast.
  • Shop View
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via slopes: in the middle of the shop.
    • The majority of main aisle widths are under 120cm.
    • The majority of product aisle widths are under 120cm.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
    • Some flooring is shiny and patterned.
    • There is background noise.
    • There is product signage.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Payment Counters and Checkouts View
    • The payment counter is located ahead as you enter the shop.
    • Signage is not provided for the counter.
    • The height of the counter is 100cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 76cm.
    • The counter has a television which may affect the ability of someone to lip read.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

The Pier - Outdoor Seating

  • Location and Access View
    • Seating is located along the pier.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access to this area.
  • Seating Area View
    • The seating area is partially covered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests and benches.
    • Some seating is fixed.
    • There may be background noise in this area.

Pavilion Bar

  • Location and Access View
    • The Pavilion Bar is located at the far end of the pier, just before the Pavilion Theatre.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors open towards you.
    • One of the doors was locked at the time of the survey.
    • The locked door can be opened on request.
    • The width of the opening is 80cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a medium colour contrast.
    • This area has a counter where food and drink can be ordered.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located ahead as you enter.
    • There is step-free level access to the counter.
    • The height of the counter is 105cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 80cm.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • Seating Area View
    • The payment machine is portable.
    • The seating area is both inside and outside.
    • The outdoor seating area is uncovered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny and patterned.
    • Seating available in this area includes: chairs without armrests, armchairs, sofas and stools.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Service View
    • Full table service is not available.
    • Menus are wall-mounted and not available.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.

Pavilion Bar - Outdoor Seating Area

  • Location and Access View
    • The outdoor seating area is located in front of the Pavilion Bar.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access to this area.
    • There is an opening without doors.
    • The width of the opening is 150cm.
  • Seating Area View
    • The seating area is uncovered.
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: benches.
    • Furniture available in this area includes: picnic tables and adapted picnic tables.
    • The surface height of the tables/desks is suitable for wheelchair users.
    • The clear height under the tables/desks is suitable for wheelchair users.
    • There may be background noise in this area.

Toilet with Adaptations (Pavilion Theatre/Pavilion Bar - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located through the doors to the left, inside the Pavilion Bar.
    • The distance from the bar is 4m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The width of the opening is 86cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 210cm (width) x 220cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 92cm from the floor.
    • The wash basin has lever taps.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 82cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 99cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 95cm.
    • The walls and floor have a high colour contrast.

Accessible Entrance to the Theatre

  • This entrance is located through the doors to the left, inside the Pavilion Bar.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 82cm.
  • The door has a medium colour contrast.

Pavilion Theatre

  • Theatre Information View
    • Advanced bookings are available.
    • Concessions are not available.
    • Some performances have concessions available - please enquire at the Box Office.
    • Captioned performances are not available.
    • Signed performances are not available.
    • Audio described performances are not available.
    • Autism friendly/relaxed performances are not available.
    • Sensory friendly performances are not available.
    • There is an infrared assisted hearing system.
  • Auditorium View
    • The most accessible route to the auditorium has step-free level access.
    • There are no doors to open along the most accessible route.
    • The most accessible route to a row of seating has step-free level access.
    • The following areas have stepped access: Rows K to Q and the balcony.
    • The designated seating area is located in Rows A, B and C.
    • Seating available in the auditorium includes: flip-down seats without armrests.

Access to Backstage

  • This entrance is located on the right hand side, in the auditorium.
  • The entrance area is not clearly signed.
  • There is step-free access via a portable ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.
  • There is one step as you enter.
  • There are no handrails for the step.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 4cm.
  • There is a single manual door.
  • The door opens towards you.
  • The width of the opening is 87cm.
  • The door has a high colour contrast.
  • The portable ramp is available by prior request.

Accessible Dressing Room - Left Hand Transfer

  • Location and Access View
    • The changing room surveyed is located on the right hand side of the corridor.
    • The distance from the door to access backstage is 5m.
    • The most accessible route to the changing room has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the changing room.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The width of the opening is 87cm.
    • There is a second door.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 82cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • Washing and toilet facilities available in the changing room include: a wheel-in shower.
    • The dimensions of the changing room are 270cm (width) x 195cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 120cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the non transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 93cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 82cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 111cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are no coat hooks.
    • There is a wheel in shower in the changing room.
    • There is not room for a wheelchair user to manoeuvre in the shower.
    • There is no emergency alarm.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are push.
    • There is no shower seat.
    • There are no grab rails for the shower.
    • There are no dropdown rails for the shower.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.
    • There is also a door leading into the Jack and Jill toilet with adaptations from the corridor, which is 70cm wide and has a twist lock.

Platform Lift to Access the Stage

  • The lift surveyed is located backstage, near the accessible dressing room.
  • The distance from the door to access backstage is 6m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • This lift is a platform lift.
  • Platform Lift View
    • The ground floor and the stage can be accessed by this lift.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 400kg.
    • The internal dimensions of the lift are 98cm (width) x 160cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a medium colour contrast.
    • None of the internal lift controls are at a suitable height for a wheelchair user.
    • The button needs to be pressed constantly when in use.
    • The lift is slow moving.
    • There are two remote control units to control the platform lift, one on the ground floor and one on the stage level.