You are on Accommodation Overview. Skip to the next section.

Accommodation Overview

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• About View
  • The venue is a historical hotel with a restaurant and bar.
  • There are 84 bedrooms in total.
  • There are no bedrooms with adaptations available.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point and on-street standard parking.
  • E6D0C5C0-1917-2E4C-9717-F8EEF717C719
  • The nearest train station is Norwich.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • The following areas have step-free access via ramps or slopes: the lift, which is accessed via a portable ramp.
  • The following areas have stepped access: the lower level of the lounge, the courtyard seating and the Maids Head Bar.
  • Access throughout may include manual doors and doors permanently held open.
  • The ground, first, second, third and fourth floors can be accessed via a standard lift.
  • There are three steps to the lift, with a 72cm-wide portable ramp available for access.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • Additional equipment which can be borrowed or hired includes: a vibrating pillow and a flashing bedside alarm, which are both available on request from reception.
  • There is a water bowl available for assistance dogs.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located off Pigg Lane to the right of the Hotel.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 3 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 235cm (width) x 460cm (depth).
  • The hatched/marked zones vary between bays.
  • The width of the marked zone is 100cm.
  • The nearest designated bay is 40m from the Hotel car park entrance.
  • The most accessible route from the Blue Badge parking has slight ramps or slopes.
• Charges and Restrictions View
  • This car park is for visitors only.
  • Parking is free for all users.
  • Parking is free for Hotel guests.
  • Guests are required to register their vehicle on arrival with reception.
• Electric Vehicle Charging Points View
  • There are 3 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 235cm (width) x 460cm (depth).
  • The controls are at a suitable height for a wheelchair user.
  • The nozzle holster is at a suitable height for a wheelchair user.
  • The charging points require an app.
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located at the front of the Hotel .

You are on Entrance (Car Park). Skip to the next section.

Entrance (Car Park)

• This entrance is located to the left of the car park.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a slight gradient.
• The ramp is over 150cm wide with no handrails.
• There is a key fob/card reader at a height of 114cm.
• There are double automatic doors at this entrance.
• The doors open away from you.
• The width of the opening is 240cm.
• The doors have a low visual contrast.
• There is a second single manual door.
• The second door is permanently held open.
• The width of the opening is 75cm.
• The second door has a low visual contrast.
• There is a third single manual door.
• The third door opens towards you.
• The width of the opening is 79cm.
• The third door has a low visual contrast.

You are on Entrance (Front Entrance). Skip to the next section.

Entrance (Front Entrance)

• This entrance is located on Tombland.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a slight gradient.
• The ramp is over 150cm wide with no handrails.
• There is a single automatic door at this entrance.
• The door opens away from you.
• There is a push pad at a height of 110cm.
• The width of the opening is 90cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is a push pad or push button to exit at a height of 110cm.
• There is a set of manual revolving doors with a maximum section width of 87cm.
• There are identical automatic doors on either side of the revolving doors.

You are on Reception (and Lobby). Skip to the next section.

Reception (and Lobby)

• The reception is located to the left as you enter the lobby.
• The distance from the hotel entrance is 4m.
• There is step-free level access to reception.
• The height of the reception desk is 112cm.
• There is not a lowered section at the desk.
• The reception has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs and sofas.
• Furniture available in this area includes: tables and coffee tables.

You are on Stairs (Access to Guest Rooms from Reception). Skip to the next section.

Stairs (Access to Guest Rooms from Reception)

• The stairs surveyed are located to the right as you enter the Hotel via the main front entrance.
• The ground, first, second, third and fourth floors can be accessed by these stairs.
• There are 17 steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.
• A 72cm-wide portable ramp, available from reception, covers the first three steps and provides step-free access to the lift serving all floors.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the right as you enter reception lobby .
• The distance from the reception desk is 30m.
• The most accessible route to the lift has a slight ramp or slope and steps.
• The ground, first, second, third and fourth floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 84cm.
• The internal dimensions of the lift are 88cm (width) x 112cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.
• There are three steps to the lift.
• A 72cm-wide portable ramp, available at reception, can be used to provide step-free access to the lift serving all floors.

You are on Lounge (Middle Lounge Area). Skip to the next section.

Lounge (Middle Lounge Area)

• The lounge is located straight ahead as you enter the Hotel front entrance.
• There is an upper and lower section of the lounge.
• There is step-free level access to the upper level of the lounge.
• There are double manual doors with a medium visual contrast.
• The doors open towards you.
• The width of the opening is 140cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor have a low visual contrast.
• Seating available in the lounge includes: chairs with armrests, armchairs and sofas.
• Furniture available in the lounge includes: tables and coffee tables.
• Lighting levels were even at the time of the survey.
• The lower level of the lounge can be accessed via stairs.
• There are 6 steps between the upper and lower levels.
• The steps are unmarked and have a handrail on the left.
• The handrail is not easy to grip.
• The height of the steps is between 19 cm and 26cm.

You are on Room (Oak Room Function Suite). Skip to the next section.

Room (Oak Room Function Suite)

• The room is located to the rear of the hotel, just off the lower foyer area.
• Step-free access to the room is via the Wensum Street entrance.
• The distance from the Wensum Street entrance is 30m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a low visual contrast.
• The doors open away from you.
• The width of the opening is 160cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is patterned.
• The walls and floor have a low visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were low at the time of the survey.

You are on Access To (Wine Press Restaurant from the Hotel). Skip to the next section.

Access To (Wine Press Restaurant from the Hotel)

• The route from the hotel to the Wine Press Restaurant passes through the upper and lower lounges towards the rear of the building and includes steps.
• An accessible, step-free route is available via the exterior of the building, to the right when exiting the main hotel entrance.
• The distance from the main hotel entrance, along this stepped route, is 35m.
• There are 10 steps with a handrail on the left going down.
• The handrail is not easy to grip.
• The handrail does not cover the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 26cm.
• The depth of the steps is between 30cm and 45cm.
• There are two sets of steps.
• The first set leads down from the upper lounge to the lower lounge, and the second, shorter set leads down from the lower lounge to the lower foyer.
• There is written text signage on or near the entrance.
• There is step-free level access to enter the Wine Press restaurant from the lower lobby.
• There are double manual doors which are permanently held open.
• The width of the opening is 150cm.
• The doors have a medium visual contrast.

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Counter (Restaurant Check In)

• The counter is located at the internal hotel entrance to the restaurant.
• There is step-free level access to the counter.
• The height of the counter is 94cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Some flooring is shiny.
• Lighting levels were low at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: sofas.
• When entering the restaurant via the Wensum Street entrance, staff will greet and personally check customers in.

You are on Wensum Street Entrance to the Wine Press Restaurant. Skip to the next section.

Wensum Street Entrance to the Wine Press Restaurant

• This entrance is located on Wensum Street.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The doors open towards you.
• The width of the opening is 180cm.
• There is a small lip on the threshold of the opening.
• The doors have a medium visual contrast.
• There is a second set of double manual doors.
• The second set of doors open towards you.
• The width of the opening is 170cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a medium visual contrast.
• Upon arrival via the Wensum Street entrance, guests are greeted by a member of staff who will assist with check-in.

You are on Eating and Drinking (Wine Press Restaurant). Skip to the next section.

Eating and Drinking (Wine Press Restaurant)

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• Location and Service View
  • The most accessible route has step-free level access, uneven surfaces and manual doors.
  • This area has colleagues who can provide assistance with ordering and numerous seating options.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
  • Furniture available in this area includes: tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.

You are on Entrance (Maids Head Bar). Skip to the next section.

Entrance (Maids Head Bar)

• This entrance is located to the left in the Restaurant when entering via Wensum Street.
• The entrance area is clearly signed.
• There is stepped access at the entrance.
• There is 1 step with no handrails.
• The step is clearly marked.
• The height of the step is not between 15cm and 18cm.
• The height of the highest step is 12cm.
• There is a single manual door at this entrance.
• The door is permanently held open.
• The width of the opening is 85cm.
• The door has a low visual contrast.
• There is a second single manual door.
• The second door is permanently held open.
• The width of the opening is 79cm.
• The second door has a low visual contrast.
• There is step-free level access as you enter.

You are on Eating and Drinking (Maids Head Bar). Skip to the next section.

Eating and Drinking (Maids Head Bar)

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• Location and Service View
  • The most accessible route has a step and manual doors.
  • This area has a bar where food and drink can be ordered.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located to the left in the bar.
  • There is step-free level access to the counter.
  • The height of the counter is 106cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• Seating Area View
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor have a low visual contrast.
  • Seating available in this area includes: chairs with armrests, armchairs, sofas, benches and high stools.
  • Furniture available in this area includes: tables.
  • Some seating is fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (and Standard Shared Facility - Wine Press Restaurant). Skip to the next section.

Toilet with Adaptations (and Standard Shared Facility - Wine Press Restaurant)

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• Location and Access View
  • The toilet surveyed is located to the left prior to internal restaurant entrance.
  • The distance from internal restaurant entrance is 20m.
  • The most accessible route to the toilet has a very easy slope.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 140cm (width) x 216cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 63cm (from the side of the toilet pan).
  • There is a push button flush on the wall above the cistern.
  • There is a horizontal grab rail on the transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is a vertical grab rail on the non-transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is no dropdown rail for the toilet.
  • The toilet seat is 50cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 60cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • The wash basin has a sensor tap.
  • The vertical grab rail is on the right as you face the wash basin.
  • The wash basin grab rail has a medium visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 96cm from the floor.
  • There are paper towels for drying hands.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 164cm from the floor.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the left on the ground floor prior to the restaurant internal entrance.
  • The toilet with adaptations has a right hand transfer space.
  • Ambulant toilet facilities are located on the ground floor close to the internal restaurant entrance.
  • The male and female step-free toilet facilities are located on the ground floor close to the internal restaurant entrance.
  • The male and female toilet facilities are located on the first floor.
  • The male and female toilet facilities are located on the second floor.

You are on Stairs (Lounge Access to Guest Rooms). Skip to the next section.

Stairs (Lounge Access to Guest Rooms)

• The stairs surveyed are located in the rear lounge area.
• The ground, first, second, third and fourth floors can be accessed by these stairs.
• There are 17 steps between floors.
• The steps are unmarked and have handrails on both sides.
• The handrail is easy to grip.
• The handrails do not cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Room (Edith Cavell Conference Room/Meeting Room). Skip to the next section.

Room (Edith Cavell Conference Room/Meeting Room)

• The room is located to the right of reception.
• The distance from the reception desk is 25m.
• The most accessible route to the room has a slight ramp or slope and steps.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens towards you.
• The width of the opening is 73cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is patterned.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were even at the time of the survey.
• There is a breakout area within the room that has a counter which is 81cm high with a coffee machine.

You are on Standard Bedroom (321). Skip to the next section.

Standard Bedroom (321)

• The bedroom surveyed is located on the third floor.
• The distance from the lift is 40m.
• The most accessible route to the bedroom has a lift and a slight ramp or slope.
• There is step-free level access into the bedroom.
• There is numbered signage on or near the door.
• There is a key fob/card reader at a height of 109cm.
• The door opens inwards and has a medium visual contrast.
• The width of the door opening is 70cm.
• The bedroom has a double bed.
• The top of the mattress is 60cm from the floor.
• The flooring is patterned.
• The following is available in this bedroom: an armchair, bedside plug sockets and a TV with subtitles.
• Lighting levels were low at the time of the survey.

You are on Standard Ensuite (Room 321). Skip to the next section.

Standard Ensuite (Room 321)

• There is step-free level access into the ensuite.
• The ensuite door opens outwards and has a medium visual contrast.
• The width of the door opening is 71cm.
• Internally the door has a low visual contrast.
• The toilet seat has a low visual contrast.
• There is a wall mounted toilet roll holder, a wash basin, a bar of soap and a hand towel available.
• The wash basin has a lever mixer tap.
• The toilet roll holder has a medium visual contrast.
• Additional features include: a mirror and a coat hook.
• The ensuite has a waste bin.
• The walls and floor have a low visual contrast.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• The ensuite has a bath with an overhead shower.
• The bath controls are lever mixer.
• There is a fixed height shower head.
• The shower controls are twist/turn.

You are on Standard Bedroom (Room 101). Skip to the next section.

Standard Bedroom (Room 101)

• The bedroom surveyed is located on the first floor.
• The distance from reception is 55m.
• The most accessible route to the bedroom has a lift, slight ramps or slopes, steps and manual doors.
• There is step-free level access into the bedroom.
• There is numbered signage on or near the door.
• There is a key fob/card reader at a height of 110cm.
• The door opens inwards and has a low visual contrast.
• The width of the door opening is 71cm.
• The bedroom has a super king bed which can be split into two singles.
• The top of the mattress is 62cm from the floor.
• The flooring is patterned.
• The following is available in this bedroom: a mixture of chairs with and without armrests, bedside plug sockets, a desk and a TV with subtitles.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Standard Ensuite (Room 101). Skip to the next section.

Standard Ensuite (Room 101)

• There is step-free level access into the ensuite.
• The ensuite door opens inwards and has a medium visual contrast.
• The width of the door opening is 70cm.
• Internally the door has a medium visual contrast.
• The toilet seat has a low visual contrast.
• There is a wall mounted toilet roll holder, a wash basin, a bar of soap and a hand towel available.
• The wash basin has a lever mixer tap.
• The toilet roll holder has a medium visual contrast.
• Additional features include: a mirror, coat hooks and a shelf.
• The ensuite has a waste bin.
• The walls and floor have a low visual contrast.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• The ensuite has a bath with an overhead shower.
• The bath controls are lever mixer.
• There is a fixed height shower head.
• The shower controls are twist/turn.

You are on Entrance (to Courtyard Seating). Skip to the next section.

Entrance (to Courtyard Seating)

• This entrance is located to the left of reception .
• The entrance area is clearly signed.
• There is stepped access at the entrance.
• There is 1 step with no handrails.
• The step is clearly marked.
• The height of the step is not between 15cm and 18cm.
• The height of the highest step is 10cm.
• There is a single manual door at this entrance.
• The door opens away from you.
• The width of the opening is 82cm.
• There is a small lip on the threshold of the opening.
• The door has a high visual contrast.
• There is stepped access as you enter.
• The steps are clearly marked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 11cm.
• The depth of the steps is between 30cm and 45cm.

You are on Seating Area (Outside Seating - The Courtyard). Skip to the next section.

Seating Area (Outside Seating - The Courtyard)

• The seating area is located to the right of reception.
• The seating area is covered.
• The most accessible route to the seating area has steps and manual doors.
• There is step-free level access throughout the majority of areas.
• The following areas have stepped access: all seating areas after exit to Courtyard.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Furniture available in this area includes: tables.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under some of the tables is suitable for wheelchair users.
• There is background noise in this area which varies depending on the function/event .