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Dussindale Community Clinic

Dussindale Drive, Thorpe Street, Norwich, Norfolk, NR7 0SR

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Access Guide

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Services Available (Dussindale Community Clinic)

  • -2 View
    • Physiotherapy use Rooms 1, 2 and 3.

Getting Here (Dussindale Community Clinic)

  • By Road View
    • Dussindale Community Clinic is located on Pound Lane.
      It can be accessed from the A47 to the east via the A1042 (Ring Road) or from the City Centre to the east via the A147, Plumstead Road and A1042 (Ring Road).
    • Parking for Dussindale Community Clinic is the public car park, located at the Dussindale Centre.
  • By Bus View
    • The nearest bus stop is located on the Sainsbury's site and is approximately 80m from the centre.
      The 14 network Norwich, 15 network Norwich, 14B network Norwich, 14P network Norwich, 24 network Norwich and the 24A network Norwich services stop here.
  • By Train View
    • The nearest train station is Norwich and is 2.9 miles from the service, approximately a 53 minute walk.
  • Useful Links View

Getting Help and Assistance (Dussindale Community Clinic)

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters cannot be provided on request.
  • Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
  • There is not a wheelchair to borrow to use around the building.
  • Water bowls for assistance dogs are not available.
  • There is not a/are not hearing assistance system(s) available.
  • Home visits services are not available.

Parking (Dussindale Community Clinic)

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Sainsbury's.
    • The car park is located next to the Clinic.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.

Opening Times (Dussindale Community Clinic)

  • Access is by appointment only.

Outside Access (Dussindale Community Clinic Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 109cm (3ft 7in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are single width.
    • The width of the door opening is 84cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 92cm.

Waiting Room / Area (Patient Waiting Area)

  • There is a waiting room / area.
  • The waiting room / area is approximately 4m from the Dussindale Community Clinic main entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is carpet.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • Announcements are in person.
  • The waiting room / area does have background music playing.
  • There is a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

Getting Around (Dussindale Community Clinic)

  • Access View
    • There is not step free access throughout the building.
  • Circulation View
    • There are not doors in corridors which have to be opened manually.
    • There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
    • The type of flooring in walkways and corridors is carpet and vinyl.
    • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails are not provided in corridors.
    • Seating is provided in some corridors.
    • There is high visual contrast between the walls and floor in all areas.
    • The lighting levels are varied.
  • Signage and Wayfinding View
    • Wayfinding signage is not provided.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Other Floors

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • There are manual, heavy, single doors to enter and exit the stairwell on the ground floor and on the first floor.
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are good.

Consultation / Treatment Room (Consulting Room)

  • There is / are 4 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Room 1.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 81cm (2ft 8in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Consultation / Treatment Room (First Floor Gym)

  • There is / are 4 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Gym.
  • There is not level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is a bed / couch.
  • The bed / couch is not adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Toilet with Adaptations (Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located ahead as you enter and on the left of the corridor.
    • This accessible toilet is approximately 8m (8yd 2ft) from the Dussindale Community Clinic main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The visual contrast between the external door and wall is high.
    • The door opens inwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 87cm (2ft 10in).
    • The visual contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 156cm x 220cm (5ft 1in x 7ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 127cm from floor level.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 94cm (3ft 1in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The visual contrast between the wall-mounted grab rail(s) and wall is high.
    • The visual contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and pedal bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 157cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • The toilet seat visual contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 96cm (3ft 2in).
    • The visual contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 80cm (2ft 7in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 107cm (3ft 6in).
    • The visual contrast between the towel dispenser and the wall is low.
    • There is not a hand dryer.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 87cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located to the left as you enter, then in the corridor on the right.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 7m from the main entrance.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • There is written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are low to moderate.