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Willow Therapy Unit - Garden Walk

Norwich Community Hospital, Bowthorpe Road, Norwich, Norfolk, NR2 3TU

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Access Guide

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Getting To (Willow Therapy Unit - Garden Walk)

  • The most accessible route from the Willow Therapy Unit accessible parking has step-free level access and bollards.
  • Access to the Willow Therapy Unit - Garden Walk is via the Willow Therapy Unit.
  • There is not a drop-off point at this entrance.
  • The Willow Therapy Unit - Garden Walk is located within the Willow Therapy Unit, to the right of the Main Hospital entrance.
  • The Willow Therapy Unit - Garden Walk is approximately 25m from the Willow Therapy Unit entrance.
  • Enter the Willow Therapy Unit entrance.
  • Proceed straight ahead, then down the corridor to the right.
  • The entrance to Garden Walk is ahead and on the right.
  • Internally the most accessible route has step-free level access and doors permanently held open.
  • Some flooring along the route is shiny.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; a toilet with adaptations (with right hand transfer) and standard toilets.
  • View more information on getting to and around the hospital (opens new tab).

Parking (Willow Therapy Unit)

  • Car Park View
    • The car park is located in front of the Willow Therapy Unit.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 479cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 129cm.
    • The nearest designated bay is 20m from the Willow Therapy Unit entrance.
    • The most accessible route from the Blue Badge parking has step-free level access and bollards.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders only.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Blue Badges and car registrations must be signed in at reception to qualify for free parking. .
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Willow Therapy Unit)

  • This entrance is located in front of the Willow Therapy Unit building.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 121cm.
  • The height of the hand sanitiser is 135cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 189cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium visual contrast.
  • There is a push pad or push button to exit at a height of 99cm.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 186cm.
  • The second set of doors have a high visual contrast.
  • There is a push pad or push button to exit at a height of 130cm.
  • The minimum width between the bollards is 178cm.

Reception (Willows Therapy Unit - Main Reception)

  • The reception is located to the left as you enter the Willow Therapy Unit.
  • The distance from the Willow Therapy Unit Entrance is 6m.
  • There is step-free level access to reception.
  • The height of the reception desk is 84cm.
  • There is not a lowered section at the desk.
  • The reception has glazed screens.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The height of the touchscreen display ranges from 110cm to 139cm from the floor.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs.
  • Furniture available in this area includes: coffee tables.

Ward (Willow Therapy Unit - Garden Walk)

  • Ward Information View
    • This is a Rehabilitation Ward.
    • This is a shared ward.
    • There are 4 bays available.
    • There are 6 side rooms available.
    • There are 20+ beds in total on the ward.
  • Location and Access View
    • There is step-free level access into this ward.
    • The height of the hand sanitiser is 138cm.
    • The width of the opening is 183cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include manual doors and doors permanently held open.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Reception / Nurses' Station View
    • The height of the desk is 123cm.
    • There is not a lowered section at the desk.
    • The desk has a television.
    • There is not a hearing assistance system.
  • Facilities and Services View
    • Seating available on the ward includes: chairs with armrests, chairs without armrests and armchairs.
    • There is not a hearing assistance system.
    • The hoist is powered overhead.
    • There is a relatives' room for the ward.
    • The following facilities are available for patients: toilets with adaptations and washrooms.
    • The following facilities are available for visitors: a toilet with adaptations and standard toilets.
    • The toilet facilities for visitors are located outside the ward, near the main Willow Therapy Unit reception.
  • Visiting Hours View

Toilet and Changing Facilities (Patients)

  • Toilet Facilities View
    • There are 4 toilets with adaptations.
    • Toilets with adaptations are located within each bay.
    • The toilets with adaptations have no transfer space available.
  • Washroom and Shower Facilities View
    • The washroom facilities which have adaptations are located within each bay and side room.

Toilet and Changing Facilities (Visitors)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located within the reception area of the Willow Therapy Unit.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female step-free standard toilet facilities are located on the corridor to the right, past the Willow Therapy Unit Reception.

Room (Quiet Room)

  • The room is located on the main Therapy Unit corridor.
  • The distance from the Willow Therapy Unit entrance is 15m.
  • The most accessible route to the room has step-free level access and doors permanently held open.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 86cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: tables.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Room (Activities Area)

  • The room is located to the right after entering the Willow Therapy Unit.
  • The distance from the Willow Therapy Unit entrance is 4m.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors with a high visual contrast.
  • The doors open inwards.
  • The width of the opening is 160cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • Seating available in the room includes: chairs with armrests, chairs without armrests and armchairs.
  • Furniture available in the room includes: tables and desks.
  • The desks are fixed.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles and a wash basin.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Bathroom with Adaptations (Bay 20 - Shower and Toilet)

  • Location and Access View
    • The bathroom surveyed is located within Bay 20.
    • The most accessible route to the bathroom has step-free level access and doors permanently held open.
    • There is step-free level access into the bathroom.
    • There is pictorial, written text and dementia friendly signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 88cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the bathroom are 294cm (width) x 190cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
    • The lateral transfer space on the left is 129cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 80cm (from the side of the toilet pan).
    • There is a spatula flush on the left transfer side.
    • There is a horizontal grab rail on the left as you face the toilet.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the left as you face the toilet.
    • The vertical grab rail has a high visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 103cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 93cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 136cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The bathroom has a clinical waste bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • The bathroom has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head.
    • The shower controls are lever mixer.
    • There is a shower seat.
    • The shower seat is 50cm from the floor.
    • There are grab rails and dropdown rails for the shower.
    • The shower grab rails have a high visual contrast.
    • The shower dropdown rails have a high visual contrast.
    • There is a pull cord emergency alarm for the shower within 10cm from the floor.

Toilet with Adaptations (Bay 20 - No Transfer Space)

  • Location and Access View
    • The toilet surveyed is located within Bay 20.
    • The most accessible route to the toilet has step-free level access and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial, written text and dementia friendly signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 77cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 105cm (width) x 133cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is not a lateral transfer space next to the toilet.
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the right as you face the toilet.
    • The horizontal grab rail has a high visual contrast.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high visual contrast.
    • There is a dropdown rail on the left as you face the toilet.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 103cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 80cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 94cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 140cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a clinical waste bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Visitors Toilet - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located within the reception area of the Willow Therapy Unit.
    • The distance from the Willow Therapy Unit entrance is 6m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial, written text and dementia friendly signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 146cm (width) x 217cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 72cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 105cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 132cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 135cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.