You are on Summary. Skip to the next section.

Summary

• This is a resource centre.
• Services within the building include: Tech Bar, Digital Service Desk and Office Spaces.

You are on Getting Here (Norwich Community Hospital). Skip to the next section.

Getting Here (Norwich Community Hospital)

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• By Road View
  • Norwich Community Hospital is located on Bowthorpe Road and can be accessed from the A146 to the west via Guardian Road and Farrow Road, or from Dereham Road from the east.
  • The hospital has both standard and Blue Badge parking for staff and visitors.
• By Bus View
  • The nearest bus stop is located on Bowthorpe Road, approximately 50m from the service.
    The 21 and 22 service stops here.
• By Train View
  • The nearest train station is Norwich, located 2.1 miles from the service.
• Useful Links View
  • For information on bus services please click on the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on train services please click on the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on Norwich train station please click on the link below.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Norwich Community Hospital). Skip to the next section.

Getting Help and Assistance (Norwich Community Hospital)

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print on request.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is not a/are not hearing assistance system(s) available.
• Home visits services are not available.

You are on Parking (Woodlands House). Skip to the next section.

Parking (Woodlands House)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of Woodlands House.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 231cm x 474cm (7ft 7in x 15ft 7in).
  • The nearest Blue Badge bay is 8m (8yd 2ft) from the Woodlands House entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.

You are on Opening Times (Woodlands House). Skip to the next section.

Opening Times (Woodlands House)

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Outside Access (Woodlands House Entrance). Skip to the next section.

Outside Access (Woodlands House Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the house.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 113cm (3ft 8in).
  • There is a door release button when exiting.
  • The height of the door release button is 118cm (3ft 10in).
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 141cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 78cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The width of the ramp is 150cm.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located in front of the entrance, to the right of the ramp.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up the step(s).
• Comments View
  • There is a third door that opens towards you, is permanently held open and is 82cm wide.

You are on Reception (Tech Bar). Skip to the next section.

Reception (Tech Bar)

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• Reception View
  • The reception point is located ahead as you enter.
  • The reception point is approximately 2m (2yd 7in) from the Woodlands House entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are low to moderate.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is not staffed.
  • There is a bell to attract attention.
  • The bell is at a suitable height for a wheelchair user.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • The seats do not have armrests.
  • The waiting room / area does not have background music playing.
  • There is a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are low to moderate.
• Comments View
  • The lower section of the reception is 78cm high. There is sufficient space to sign documents on the lower section.

You are on Getting Around (Woodlands House). Skip to the next section.

Getting Around (Woodlands House)

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• Access View
  • There is step free access throughout the building via lift(s).
  • There is a slight ramp, with handrails on both sides, for access to the left side of the corridor on the first floor, from the lift.
  • The width of the ramp or slope is 141cm (4ft 8in).
• Circulation View
  • There are not doors in corridors which have to be opened manually.
  • There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
  • The type of flooring in walkways and corridors is laminate.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are not provided in corridors.
  • Seating is not provided in corridors.
  • There is high visual contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
• Signage and Wayfinding View
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Conference / Meeting Facilities (Gillespie Sells Suite). Skip to the next section.

Conference / Meeting Facilities (Gillespie Sells Suite)

• Conference/meeting facilities are available.
• The conference/meeting facilities are located at the end of the corridor on the ground floor.
• There is step-free access to the conference/meeting facilities.
• The door opening width(s) is/are 75cm+ for the room(s).
• There is not a hearing assistance system for the room(s).
• There are some chairs with armrests on both sides within the room(s).
• There is not sufficient space for a wheelchair user to manoeuvre within the room(s).
• The lighting levels in the room(s) are moderate to good.

You are on Conference / Meeting Facilities (0.14). Skip to the next section.

Conference / Meeting Facilities (0.14)

• Conference/meeting facilities are available.
• The conference/meeting facilities are located along the ground floor corridor.
• There is step-free access to the conference/meeting facilities.
• The door opening width(s) is/are 75cm+ for the room(s).
• There is not a hearing assistance system for the room(s).
• There are no chairs with armrests on both sides within the room(s).
• There is not sufficient space for a wheelchair user to manoeuvre within the room(s).
• The lighting levels in the room(s) are moderate to good.

You are on Lift (Woodlands House). Skip to the next section.

Lift (Woodlands House)

• There is a lift for public use.
• The lift is located towards the end of the corridor to the right as you enter.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 25m (27yd 1ft) from the Woodlands House entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1 and 2.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is medium.
• The visual contrast between the external lift control plate and the wall is medium.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 105cm x 138cm (3ft 5in x 4ft 6in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors (Left Side Stairs). Skip to the next section.

Other Floors (Left Side Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell on the ground floor.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are moderate to good.

You are on Other Floors (Right Side Stairs). Skip to the next section.

Other Floors (Right Side Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, heavy, double doors to enter and exit the stairwell on the ground floor.
  • The floors which are accessible by stairs are G, 1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are moderate to good.

You are on Day Room / Lounge Area (Ground Floor Kitchen). Skip to the next section.

Day Room / Lounge Area (Ground Floor Kitchen)

• There is a day room/lounge area.
• The day room/lounge area is approximately 25m from the Woodlands House entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to manoeuvre.
• The seats do not have armrests.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 74cm (2ft 5in).
• The distance between the floor and the highest table is 92cm (3ft).
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is not a television.
• There is not a play area or toys/books for a child to play with.
• There is not space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along the corridor to the right as you enter.
  • This accessible toilet is approximately 10m (10yd 2ft) from the Woodlands House entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external door and wall is high.
  • The door opens inwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 94cm (3ft 1in).
  • The visual contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The visual contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 355cm x 174cm (11ft 8in x 5ft 9in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 114cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 65cm (2ft 2in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The visual contrast between the wall-mounted grab rail(s) and wall is high.
  • The visual contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 134cm and 196cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat visual contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 88cm (2ft 11in).
  • The visual contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 102cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 109cm (3ft 7in).
  • The visual contrast between the towel dispenser and the wall is low.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 82cm (2ft 8in).
  • The visual contrast between the hand dryer and the wall is high.

You are on Standard Toilet(s) (Ground Floor Toilets). Skip to the next section.

Standard Toilet(s) (Ground Floor Toilets)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located at the very end of the corridor to the right as you enter.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 50m from the Woodlands House entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
  • The height of the wash basin(s) is 82cm.
  • The wash basin(s) tap type is lever.
  • Lighting levels are moderate to good.
• Toilet Facilities 2 View
  • The male toilet is located along the corridor to the right as you enter.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 18m from the Woodlands House entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
  • The height of the wash basin(s) is 82cm.
  • The wash basin(s) tap type is lever.
  • Lighting levels are moderate to good.