You are on Summary. Skip to the next section.

Summary

• This is a clinic.
• Services within the building include: Podiatry, Physiotherapy, Walfren Clinic, Midwife and District Nurses, Childrens Services, Personal Development, 1, 2 and 3 years, Baby Clinic, Orthoptrist, Speech Therapy and ADHD Clinic.

You are on Getting Here (Spencer House). Skip to the next section.

Getting Here (Spencer House)

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• By Road View
  • Spencer House is located in Birchwood, North East of Warrington town centre on Dewhurst Road.
    Dewhurst Road is accessed from the A574 Birchwood Way.
  • Spencer House has onsite parking for Blue Badge holders only.
    There are 10+ Blue Badge bays available.
    There is parking at Birchwood Shopping Centre which is immediately next door to Spencer House.
    There are Blue Badge bays close to Spencer House.
    Parking is limited to 3 hours maximum.
• By Bus View
  • There are bus stops opposite Spencer House, located at Birchwood Station.
    Bus services 17, 17A, 24 and 25 use these stops.
    The bus stops are approximately a 2 min walk from Spencer House.
• By Train View
  • Birchwood Station is 0.1 mile from Spencer House, approximately a 2 min walk away.
• Useful Links View
  • Bus services to Grappenhall.
  • To view the web page described above click here (opens in new tab).
  • Birchwood Station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Spencer House). Skip to the next section.

Getting Help and Assistance (Spencer House)

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; large print on request and different languages on request.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is a/are hearing assistance system(s) available.
• Home visits services are available.

You are on Parking (Spencer House). Skip to the next section.

Parking (Spencer House)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for Blue Badge holders.
  • The car park is located to the rear of Spencer House.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 230cm x 485cm (7ft 7in x 15ft 11in).
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 210cm (6ft 11in).
• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Birchwood Shopping Centre - Car Park 1.
  • The car park is located in front of Spencer House.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • Please click here for more information on parking.
• On Street Parking and Drop-off Details View
  • There is not a designated drop off point.
• Comments View
  • The Spencer House car park can only be used by patients with a Blue Badge.
  • The rest of the parking is for staff only.
  • The nearest Blue Badge bay to Health Services at Birchwood entrance is 51m.
  • The nearest Blue Badge bay to Spencer House - HQ Corporate and Admin entrance is 125m.
  • The Birchwood Shopping Centre car park has a 3 hour limit, but is used by most patients.
  • There are dropped kerbs and a quite road to cross from this car park.

You are on Outside Access (Health Services at Birchwood). Skip to the next section.

Outside Access (Health Services at Birchwood)

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• Entrance Details View
  • This information is for the entrance located at the rear of Spencer House.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 105cm (3ft 5.34in).
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 99cm (3ft 2.98in) .
  • There is a door release button when exiting.
  • The height of the door release button is 126cm (4ft 1.61in) .
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are single width.
  • The width of the door opening is 97cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 160cm.
• Ramp/Slope Details View
  • The ramp/slope is located to the left and right of the Health Services Birchwood entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The width of the ramp is 126cm.

You are on Opening Times (Health Services at Birchwood). Skip to the next section.

Opening Times (Health Services at Birchwood)

• Monday 08:30 - 16:30.
• Tuesday 08:30 - 16:30.
• Wednesday 08:30 - 16:30.
• Thursday 08:30 - 16:30.
• Friday 08:30 - 16:30.
• Saturday Closed.
• Sunday Closed.

You are on Reception (Health Services at Birchwood). Skip to the next section.

Reception (Health Services at Birchwood)

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• Reception View
  • The reception point is located to the left after the first door at the Health Services at Birchwood entrance.
  • The reception point is approximately 3m (7.62cm) from the Health Services at Birchwood entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is a bell to attract attention.
  • The bell is not at a suitable height for a wheelchair user.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 06/05/2026.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.

You are on Waiting Room / Area (Health Services at Birchwood). Skip to the next section.

Waiting Room / Area (Health Services at Birchwood)

• There is a waiting room / area.
• The waiting room / area is approximately 1m from the Health Services at Birchwood main entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Getting Around (Health Services at Birchwood). Skip to the next section.

Getting Around (Health Services at Birchwood)

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• Access View
  • There is step free access throughout the building.
• Circulation View
  • There are doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is vinyl.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are provided in corridors.
  • Seating is not provided in corridors.
  • There is high visual contrast between the walls and floor in all corridors.
  • The lighting levels are good.
• Signage and Wayfinding View
  • Wayfinding signage is not provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The Safe Space is located to the left from the Health Services at Birchwood entrance.
• Audio View
  • This venue does not play background music in public areas.

You are on Consultation / Treatment Room (Clinic Room 1 - Children's Services). Skip to the next section.

Consultation / Treatment Room (Clinic Room 1 - Children's Services)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 76cm (2ft 5.92in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Clinic Room 2 - Children's Services). Skip to the next section.

Consultation / Treatment Room (Clinic Room 2 - Children's Services)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 77cm (2ft 6.31in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Clinic Room 3 - Physiotherapy and Podiatry). Skip to the next section.

Consultation / Treatment Room (Clinic Room 3 - Physiotherapy and Podiatry)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 77cm (2ft 6.31in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Room (Safe Space). Skip to the next section.

Room (Safe Space)

• The room is located to the left from the main entrance.
• The distance from the main entrance is 10m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 77cm.
• The door has a high colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: armchairs.
• Furniture available in this room includes: coffee tables.
• None of the tables are fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left from the Health Services at Birchwood entrance.
  • This accessible toilet is approximately 10m (10yd 2ft) from the Health Services at Birchwood entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The visual contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 188cm x 250cm (6ft 2in x 8ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 132cm (4ft 4in).
  • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The visual contrast between the wall-mounted grab rail(s) and wall is high.
  • The visual contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary, nappy/incontinence items bin and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat visual contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 110cm (3ft 7in).
  • The visual contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 70cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 110cm (3ft 7in).
  • The visual contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a fixed baby change table available.
  • The height of the baby change table is 87cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located ahead from the Health Services at Birchwood entrance.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 7m from the Health Services at Birchwood entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The male toilet is located ahead from the Health Services at Birchwood entrance.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 7m from the Health Services at Birchwood entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 82cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.