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Motherwell Train Station

Muir Street, Motherwell, North Lanarkshire, ML1 1BL

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Access Guide

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Introduction

  • We don’t always have to provide a PO send it to me and I’ll get it processed, any issues I’ll come back to you.

Assisted Travel Contact Information

  • Assisted Travel Helpline telephone number: 0800 912 2 901
  • Assisted Travel Text Relay service, (for the hard of hearing): 18001 0800 912 2 901.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located at the front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 3 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 400cm x 650cm (13ft 1in x 21ft 4in).
    • The nearest designated bay is 11m (12yd 1in) from the main entrance.
    • The furthest designated bay is 16m (17yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located to the right of the car park.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open automatically (away from you).
  • The doors are double width.
  • The door opening is 138cm (4ft 6in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (Platform 1 Waiting Area)

  • This information is for the entrance located to the side of platform 1.
  • There is not level access into the venue.
  • The main door(s) open automatically (towards you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The doors are single width.
    • The door opening is 92cm (3ft) wide.
  • Comments View
    • There is an alternative entrance with double width heavy doors (146cm), which open towards you.

Level Change (Platform 1 Waiting Area)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the single automatic door.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located in front of the double doors.
  • There is / are 1 step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do not have handrails.

Outside Access (Platform 2/3 Waiting Area)

  • This information is for the entrance located on the lower platform 3 side, near the steps.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 132cm (4ft 4in) wide.

Level Change (Platform 2/3 Waiting Area)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in the doorway.
  • There is / are 1 step(s) to the area / service.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are shallow.
  • The steps do not have handrails.

Reception (Ticket Office)

  • The desk is 8m (8yd 2ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 06:15 - 00:00.
    • Tuesday 06:15 - 00:00.
    • Wednesday 06:15 - 00:00.
    • Thursday 06:15 - 00:00.
    • Friday 06:15 - 00:00.
    • Saturday 06:15 - 00:00.
    • Sunday 08:10 - 23:30.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 112m (122yd 1ft) from the lift.
  • This office is located on the lower section, between platforms 2 and 3.
  • There is a ticket office.
  • The ticket office is located to the left from the main entrance.
  • The ticket office is 9m (9yd 2ft) from the main entrance.
  • The train companies operating from within this station are ScotRail.
  • Please click here for access information for ScotRail.
  • There is a taxi rank at the station.
  • The taxi rank is located to the left, before the designated parking.
  • The taxi rank is 25m (27yd 1ft) from the main entrance.
  • Shops and services within the station include WHSmith.
  • All key concourse shops and services have level access.
  • There are 4 platform(s) in the station.
  • The platform(s) which has/have level access is / are 4.
  • The platform(s) accessed by lift is / are 1-4.
  • The platform(s) accessed by ramp / slope is / are 1-3.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1-4.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please contact a member of staff.
  • Comments View
    • There are help points on each platform.

Level Change (Platforms 2 and 3)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading down from platform 2 to platform 3.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading down from platform 2 to platform 3.
  • There is / are 4 step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does bypass the step(s).
  • Comments View
    • There is also a moderate ramp without handrails between the main ramp and staff car park.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-P.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift (Platforms 1, 2 and 3)

  • There is a lift for public use.
  • The lift is located beyond the ticket office, to the right.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-P.
  • The lift is 46m (50yd 11in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 94cm x 210cm (3ft 1in x 6ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There is a similar lift to platforms 2 and 3 which is 28m from the main entrance.

Lift (Platform 4)

  • There is a lift for public use.
  • The lift is located to the left of the station as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-P.
  • The lift is 50m (54yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 108cm (3ft 7in).
  • The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Level Change (Platforms 1, 2 and 3 Lift Bridge)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading towards the lifts and over to platform 1.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 14m (15yd 11in) from the main entrance.
    • The accessible toilet is located within the standard male and female toilets.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is not a unisex toilet.
    • There are separate male and female accessible toilets.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Inside the venue, there is level access to the baby change facility.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 100cm (3ft 3in).
  • Comments View
    • There are 88cm wide push pad operated doors which open away from you to enter the toilets.
    • The key for the toilets is kept in the lower platform 2/3 office. Staff should be able to assist if required.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.