Access Guide
Getting Here (Hope Centre)
-
By Road
View
- Hope Centre is located on Upper Huntbach Street in Hanley, to the North of Stoke-on-Trent city centre.
Hope Centre is accessed from Stoke-on-Trent city centre via the A52 and A50. - There is a public car park nearby the venue that has Blue Badge parking available.
- Hope Centre is located on Upper Huntbach Street in Hanley, to the North of Stoke-on-Trent city centre.
-
By Bus
View
- The nearest bus stop is Plough Street located on Town Road.
The 5, 11, 31A, 11, 11B, 32X, 16, 32 Kingfisher services stop here.
- The nearest bus stop is Plough Street located on Town Road.
-
By Train
View
- The nearest train station is Stoke-on-Trent, approximately 1.6 miles from the centre.
-
Useful Links
View
- Information on bus services.
- To view the web page described above click here (opens in new tab).
- Information on train services.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance (Hope Centre)
- A member of staff trained in BSL skills is normally on duty.
- Staff are trained to British Sign Language level 2.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; large print on request.
- There is not a wheelchair to borrow to use around the building.
- Water bowls for assistance dogs are available.
- There is not a/are not hearing assistance system(s) available.
- Home visits services are available.
Parking (Huntbach Street Lower Car Park)
- The venue does not have its own car park.
-
Public Car Parks
View
- There is a car park for public use within 200m (approx).
- The name of the car park is Huntbach Street Lower Car Park.
- The car park is located along Upper Huntbach Street.
- There is a/are Blue Badge parking bay(s) available within the car park.
- Please click here for more information on parking.
-
On Street Parking and Drop-off Details
View
- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are available.
- Standard marked parking bays are located along Upper Huntbach Street.
- There is not a designated drop off point.
-
Comments
View
- The width of the on-street standing parking area is 197cm.
Opening Times
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
Outside Access (Hope Centre Accessible Entrance)
-
Entrance Details
View
- This information is for the entrance located on the right side of the venue.
- The entrance area/door is not clearly signed.
- There is step free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is an intercom.
- The height of the intercom is 120cm (3ft 11in).
- There is not a hand sanitiser.
- There is a door release button when exiting.
- The main door(s) open(s) by sliding.
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 140cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 110cm.
-
Comments
View
- At the time of surveying the door release button was not working and the door had to be manually opened by sliding.
- The second door can be seen in photograph 5.
- There is a third door at this entrance (shown in photograph 8).
- This door is a single door.
- The door opens towards you (pull).
- The door is difficult to open.
- The width of the door is 105cm.
- This entrance is unmanned but can be used if arranged in advance.
Outside Access (Hope Centre Main Entrance)
-
Entrance Details
View
- This information is for the entrance located at the front of the venue, on Upper Huntbach Street.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 115cm (3ft 9in).
- There is an intercom.
- The height of the intercom is 112cm (3ft 8in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 136cm (4ft 6in).
- There is not a door release button when exiting.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- The width of the door opening is 90cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
-
Ramp/Slope Details
View
- The ramp/slope is located on the path leading to the entrance.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The ramp/slope does not bypass the step(s).
Waiting Room / Area
- There is a waiting room / area.
- The waiting room / area is approximately 5m from the main entrance.
- There is level access into the waiting room / area.
- There is a/are door(s) into the waiting room / area.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are light.
- The width of the door opening is 78cm (2ft 7in).
- The type of flooring is carpet and vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- All chairs have armrests.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are not available.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Entrance (Corridor Entrance)
-
Entrance Details
View
- This information is for the entrance located ahead as you enter the Hope Centre.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is a door release button when exiting.
- The height of the door release button is 120cm (3ft 11in).
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 86cm.
Getting Around (Hope Centre)
-
Access
View
- There is step free access throughout the building via lift(s).
-
Circulation
View
- There are doors in corridors which have to be opened manually.
- The type of flooring in walkways and corridors is carpet.
- Handrails are not provided in corridors.
- Seating is provided in some corridors.
- There is good colour contrast between the walls and floor in all areas.
- The lighting levels are good.
-
Signage and Wayfinding
View
- Wayfinding signage is not provided.
- The colour, design and typeface of signs is not consistent throughout the building.
- Dementia friendly signage is not provided.
-
Safe Place(s)
View
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
-
Audio
View
- This venue does not play background music in public areas.
- There is not a hearing assistance system in the public areas of the building.
Lift
- There is a lift for public use.
- The lift is located to the right as you enter the building.
- Signs indicating the location of this lift are not clearly visible from the entrance.
- The lift is approximately 15m (16yd 1ft) from the accessible entrance.
- The lift is a standard lift.
- Staff do need to be notified for use of the lift.
- The floors which are accessible by this lift are LG, G and 1.
- There are manual, heavy, double doors to access the lift lobby on all floors.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 105cm x 140cm (3ft 5in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Other Floors
-
Stairs
View
- Signs indicating the location of the stairs are not clearly visible from the entrance.
- There are manual, heavy, double doors to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are LG, G and 1.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are not provided on landings.
- The lighting levels are good.
Accessible Toilet(s) (Ground Floor - Left Hand Transfer)
- There is an/are accessible toilet(s) available.
-
Location and Access
View
- This accessible toilet is located to the left as you enter through the corridor entrance.
- This accessible toilet is approximately 10m (10yd 2ft) from the corridor entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is fair.
- The door opens outwards.
- The door is heavy.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 73cm (2ft 5in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
-
Toilet Features
View
- The dimensions of the accessible toilet are 130cm x 170cm (4ft 3in x 5ft 7in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 124cm from floor level.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 60cm (1ft 12in).
- The transfer space is obstructed by a female sanitary bin.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is fair.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and general waste (with lid) disposal units.
- There is not a/are not coat hook(s).
-
Additional Fixtures
View
- There is not a mirror.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest and a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 87cm (2ft 10in).
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 80cm (2ft 7in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 98cm.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 93cm (3ft 1in).
- The contrast between the towel dispenser and the wall is good.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 90cm (2ft 11in).
- The contrast between the hand dryer and the wall is good.
-
Baby Changing Facilities
View
- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 90cm.
-
Comments
View
- there is a similar toilet on the first floor.
Accessible Toilet(s) (Lower Ground Floor - Right Hand Transfer)
- There is an/are accessible toilet(s) available.
-
Location and Access
View
- This accessible toilet is located on the lower ground floor, to the right as you exit the lift and at the end of the corridor.
- This accessible toilet is approximately 10m (10yd 2ft) from the lift.
- There is step-free access into the accessible toilet, via lift.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is fair.
- The door opens outwards.
- The door is heavy.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 85cm (2ft 9in).
- The contrast between the internal door and wall is fair.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
-
Toilet Features
View
- The dimensions of the accessible toilet are 149cm x 227cm (4ft 11in x 7ft 5in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 107cm from floor level.
- The lighting levels are low to moderate.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- The transfer space is obstructed by a female sanitary bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
-
Additional Fixtures
View
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 95cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 130cm (4ft 3in).
- The contrast between the towel dispenser and the wall is poor.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is poor.
Standard Toilet(s) (Ground Floor)
- Standard toilet facilities are available.
-
Toilet Facilities
View
- The shared toilet is located to the left as you enter through the corridor entrance.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 10m from the corridor entrance.
- The colour contrast between the external toilet door(s) and wall(s) is fair.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 89cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are good.
Standard Toilet(s) (First Floor)
- Standard toilet facilities are available.
-
Toilet Facilities
View
- The female and male toilets are located on the first floor.
- There is step-free access into the toilet(s), via lift.
- The standard toilet(s) is/are approximately 9m from the lift.
- The colour contrast between the external toilet door(s) and wall(s) is fair.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 94cm.
- The wash basin(s) tap type is lever.
- Lighting levels are moderate to good.
Standard Toilet(s) (Lower Ground Floor)
- Standard toilet facilities are available.
-
Toilet Facilities
View
- The female and male toilets are located to the right as you exit the lift and at the end of the corridor.
- There is step-free access into the toilet(s), via lift.
- The standard toilet(s) is/are approximately 10m from the lift.
- The colour contrast between the external toilet door(s) and wall(s) is fair.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 77cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.