Access Guide
Getting Here (Moorcroft Medical Centre)
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By Road
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- Moorcroft Medical Centre is located on Botteslow Street in Hanley, to the north-east of Stoke-of-Trent city centre.
Moorcroft Medical Centre is accessed from Stoke-on-Trent city centre via City Road, Leek Road and the A52. - Standard and Blue Badge parking is available for staff and visitors.
- Moorcroft Medical Centre is located on Botteslow Street in Hanley, to the north-east of Stoke-of-Trent city centre.
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By Bus
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- The nearest bus stop is Bernard Street located on Lichfield Street, approximately 0.2 miles from the centre (5 minute walk).
The 6, 6A and 50 services stop here.
- The nearest bus stop is Bernard Street located on Lichfield Street, approximately 0.2 miles from the centre (5 minute walk).
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By Train
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- The nearest train station is Stoke-on-Trent, approximately 1.5 miles from the centre.
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Useful Links
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- Information on bus services.
- To view the web page described above click here (opens in new tab).
- Information on train services.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance (Moorcroft Medical Centre)
- A member of staff trained in BSL skills is normally on duty.
- Staff are trained to British Sign Language level 1.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request and large print on request.
- There is a wheelchair to borrow to use around the building.
- Water bowls for assistance dogs are available.
- There is a/are hearing assistance system(s) available.
- The type of system is a portable loop.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 30/03/2022.
- The hearing loop was not fully functional at the time of testing.
- Home visits services are available.
Parking (Moorcroft Medical Centre)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located in front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 233cm x 470cm (7ft 8in x 15ft 5in).
- The nearest Blue Badge bay is 5m (5yd 1ft) from the main entrance.
- The furthest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Parking and Drop-off Details
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- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
Outside Access (Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the venue.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 126cm (4ft 2in).
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 135cm (4ft 5in).
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 136cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
Reception
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Reception
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- The reception point is located to the left as you enter the venue.
- The reception point is approximately 5m (5yd 1ft) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is not staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 13/03/2023.
- The hearing assistance system was not working at the time of testing.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
- No tables are permanently fixed.
- The waiting room / area does have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Getting Around (Moorcroft Medical Centre)
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Access
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- There is step free access throughout the building.
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Circulation
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- There are doors in corridors which have to be opened manually.
- The type of flooring in walkways and corridors is carpet and laminate.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- Handrails are provided in some corridors.
- Seating is not provided in corridors.
- There is good colour contrast between the walls and floor in all corridors.
- The lighting levels are good.
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Signage and Wayfinding
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- Wayfinding signage is not provided.
- The colour, design and typeface of signs is not consistent throughout the building.
- Dementia friendly signage is not provided.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- A consulting room can be used as a place of safety if needed.
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Audio
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- This venue does play background music in public areas.
- Music is played within the reception waiting area.
- There is a hearing assistance system in the public areas of the building.
- The type of system is a portable loop.
- A hearing assistance system is available from reception.
Consultation / Treatment Room (Treatment Room 1)
- There is / are 10 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Treatment Room 1.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 86cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- All tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
Consultation / Treatment Room (Nursing Room 9)
- There is / are 10 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Nursing Room 9.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 87cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are no chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
Consultation / Treatment Room (Room 10)
- There is / are 10 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Room 10.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 87cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is not adjustable.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are no chairs with armrests available.
- All tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
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Comments
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- There is a door to access the bed (as shown in photograph 4).
- The door is 86cm wide and is permanently held open.
Accessible Toilet(s) (Right Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located along the corridor, to the right of the waiting area.
- This accessible toilet is approximately 15m (16yd 1ft) from the Moorcroft Medical Centre main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens inwards.
- The door is heavy.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 85cm (2ft 9in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
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Toilet Features
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- The dimensions of the accessible toilet are 157cm x 253cm (5ft 2in x 8ft 4in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 104cm from floor level.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 184cm (6ft).
- The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is poor.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary, nappy/incontinence items bin and pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 166cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 90cm (2ft 11in).
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
- The wash basin tap type is lever.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 91cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 116cm (3ft 10in).
- The contrast between the towel dispenser and the wall is good.
- There is not a hand dryer.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 98cm.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The shared toilet is located along the corridor, to the rear of the waiting area.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 15m from the Moorcroft Medical Centre main entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- An ambulant toilet cubicle is available.
- There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
- The ambulant toilet does not have vertical wall mounted grab rails.
- The height of the wash basin(s) is 85cm.
- The wash basin(s) tap type is lever.
- Lighting levels are good.
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Baby Changing Facilities
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- Baby change facilities are available in the shared toilets.
- There is a flip down baby change table available.
- The height of the baby change table is 98cm.