You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a library and a council contact centre.
• Services / facilities within the grounds include the Beacon Centre Shopping Centre.

You are on Location. Skip to the next section.

Location

• The venue is located within The Beacon Shopping Centre.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Manors.
• The nearest Metro Station is North Shields.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:30.
• Tuesday 09:00 - 17:30.
• Wednesday 09:00 - 17:30.
• Thursday 09:00 - 17:30.
• Friday 09:00 - 17:30.
• Saturday 09:00 - 13:00.
• Sunday Closed.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is The Beacon Shopping Centre.
  • The car park is located in Saville Street.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 360cm x 490cm (11ft 9.73in x 16ft 0.91in).
  • On street Blue Badge parking is located in Upper Camden Street.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front right of the building.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 112cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 112cm.
• Ramp/Slope View
  • The ramp/slope is located to the left as you face the entrance.
  • The gradient of the ramp/slope is slight.

You are on Outside Access (Beacon Shopping Centre Entrance). Skip to the next section.

Outside Access (Beacon Shopping Centre Entrance)

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• Entrance View
  • This information is for the entrance located in The Beacon Shopping Centre.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 199cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 11m (36.08924ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are not trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 27/01/2026.
• The hearing assistance system was not working at the time of testing.
• There is a touch screen.
• The touch screen is at a suitable height for a wheelchair user.
• The touchscreens have a lowered screen mode to within 120cm from floor level. The font size can also be increased.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are not trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 27/01/2026.
• The hearing assistance system was not working at the time of testing.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Library. Skip to the next section.

Library

• This library does not have a regular supply of books in Braille.
• This library does have a regular supply of books in large print.
• This library does have a regular supply of books in audio format.
• There is an ordering service.
• The library does not have computers with accessible software.
• Auxiliary aids are available for computer users.
• A height adjustable chair is / are available.
• Equipment available for people with a visual impairment includes magnifier sheets.
• There are self- issue / return consoles throughout the library.
• The height of the book scanner is 75cm.
• The height of the card reader is 96cm.
• The height to the top of the screen is 140cm.
• The height to the drop-off slot is 75cm.
• There was an order collection and book drop-off point at the front right of the building at the time of survey.
• The height of the collection desk is 72cm.
• The drop-off point is a large box on the floor.

You are on Counter (Discover North Tyneside). Skip to the next section.

Counter (Discover North Tyneside)

• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is not sufficient space to write or sign documents on the counter.
• The height of the counter is 74cm (2ft 5.13in).
• There is not a hearing assistance system.
• Lighting levels are good.

You are on Reception (North Shields Customer Services Reception - First Floor). Skip to the next section.

Reception (North Shields Customer Services Reception - First Floor)

• The desk/counter is 9m (9yd 2ft) from the lift.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

You are on Changing Places (Ground Floor - Transfer Both Sides). Skip to the next section.

Changing Places (Ground Floor - Transfer Both Sides)

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• Location and access View
  • The facility is located on the ground floor, to the left as you enter via the main entrance.
  • The facility is approximately 4m (13.12336ft) from the main entrance.
  • There is level access into the facility.
• Dimensions and features View
  • You do need a key for the facility.
  • It is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The width of the door is 86cm (2ft 9.86in).
  • The dimensions of the facility are 382cm x 327cm (12ft 6.39in x 10ft 8.74in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is free standing.
  • The length of the facility changing bench is 171cm (5ft 7.32in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in cubicle.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the left as you face the toilet is 257cm (8ft 5.18in).
  • The transfer space on the right as you face the toilet is 82cm (2ft 8.28in).
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • Dropdown rails are provided for the toilet.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The type of wash basin is fixed.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • Disposal facilities are available.
  • A privacy screen is available.
  • Wide tear off paper roll is not available.
  • The facility has a non-slip floor.
  • A functioning emergency alarm is available.
  • It is not a push button style alarm.
  • There is a baby change unit located in the Changing Places.
  • The height of the baby change when extended is 91cm.

You are on Accessible Shower (Changing Places). Skip to the next section.

Accessible Shower (Changing Places)

• Accessible shower facilities are available.
• The accessible shower(s) surveyed is/are located in the Changing Places facility.
• The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 53cm (1ft 8.87in).
• Other facilities available include; dropdown rails on both sides.
• There is level access to the services from the accessible shower facilities.

You are on Toilet with Adaptations (Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

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• Location and Access View
  • Accessible toilet facilities are available.
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 7m (22.96588ft) from the main entrance.
  • This accessible toilet is located on the ground floor of the building, to the left as you enter via the main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10.25in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 148cm x 208cm (4ft 10.27in x 6ft 9.89in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 76cm (2ft 5.92in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 161cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 6.9in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 80cm (2ft 7.5in) .
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 89cm (2ft 11.04in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5.13in).
• Colour Contrast and Lighting View
  • There is a high visual contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a high visual contrast between the wall-mounted grab rail(s) and wall.
  • There is a high visual contrast between the dropdown rail(s) and wall.
  • There is a high visual contrast between the walls and floor.
  • The lighting levels are good.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the ground floor of the building, to the left as you enter via the main entrance.
  • The female and male toilets are approximately 9m (29.52756ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear centre of the building as you enter via the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 20m (6.1m) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 112cm (3ft 8.09in).
• The dimensions of the lift are 148cm x 188cm (4ft 10.27in x 6ft 2.02in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Counter (First Floor Library Information Point). Skip to the next section.

Counter (First Floor Library Information Point)

• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 95cm (3ft 1.4in).
• There is a lowered section.
• The height of the lowered section of the counter is 71cm.
• There is not a hearing assistance system.
• Lighting levels are good.

You are on Generic (Customer Service). Skip to the next section.

Generic (Customer Service)

• Attendance is by appointment only.
• There are 5 interview rooms.
• There is an appointments waiting area outside the interview rooms, with a mixture of chairs with and without armrests and coffee tables.
• The rooms have single doors that are easy to open and open towards you.
• The doors are 96cm wide.
• There is a fixed hearing loop at the desks and in the rooms.
• The hearing assistance system was tested by an AccessAble surveyor.
• The desks are 70cm high and there is one room with protective screens.

You are on Toilet with Adaptations (First Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Right Hand Transfer)

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• Location and Access View
  • Accessible toilet facilities are available.
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 10m (32.8084ft) from the lift.
  • This accessible toilet is located on the first floor, to the left as you exit the lift.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9.46in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 147cm x 254cm (4ft 9.87in x 8ft 4in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 79cm (2ft 7.1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 160cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 6.9in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 90cm (2ft 11.43in) .
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 4.94in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5.13in).
• Colour Contrast and Lighting View
  • There is a high visual contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a high visual contrast between the wall-mounted grab rail(s) and wall.
  • There is a high visual contrast between the dropdown rail(s) and wall.
  • There is a high visual contrast between the walls and floor.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within this facility.
  • The height of the baby change table once extended is 90cm (2ft 11.43in).

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Home visits / services are not available.
• North Tyneside Libraries are in partnership with the Royal Voluntary Service (RVS) to provide a home delivery service.
• There are security barriers between the first and second set of doors at the main entrance.
• The clear width between the barriers is 96cm.
• There are security barriers immediately beyond the Beacon Shopping Centre entrance.
• The width of the security barriers is 95cm.