You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a Library and a Council Contact Centre.
• Services / facilities within the grounds include The Beacon Centre Shopping Centre.

You are on Location. Skip to the next section.

Location

• The venue is located within The Beacon Shopping Centre.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Manors.
• The nearest Metro Station is North Shields.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:30.
• Tuesday 09:00 - 17:30.
• Wednesday 09:00 - 17:30.
• Thursday 09:00 - 17:30.
• Friday 09:00 - 17:30.
• Saturday 09:00 - 13:00.
• Sunday Closed.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is The Beacon Shopping Centre.
  • The car park is located in Saville Street.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 360cm x 490cm (11ft 10in x 16ft 1in).
  • On street Blue Badge parking is located in Upper Camden Street.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front right of the building.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 112cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 112cm.
• Ramp/Slope View
  • The ramp/slope is located to the left as you face the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • There are security barriers between the first and second set of doors.
  • The clear width between the barriers is 96cm.

You are on Outside Access (Beacon Shopping Centre Entrance). Skip to the next section.

Outside Access (Beacon Shopping Centre Entrance)

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• Entrance View
  • This information is for the entrance located in The Beacon Shopping Centre.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 199cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • Photographs 4 and 5 show the long steep ramp in the shopping centre leading to this exit.
  • There are security barriers immediately beyond the entrance.
  • The width of the security barriers is 95cm.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 11m (12yd 1in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 03/09/2020.
• The hearing assistance system was working at the time of testing.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Library. Skip to the next section.

Library

• This library does not have a regular supply of books in Braille.
• This library does have a regular supply of books in large print.
• This library does have a regular supply of books in audio format.
• There is an ordering service.
• The library does not have computers with accessible software.
• Auxiliary aids are available for computer users.
• A height adjustable chair is / are available.
• Equipment available for people with a visual impairment includes magnifier sheets.

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• Comments View
  • There are self- issue / return consoles throughout the library (photographs 19 and 20).
  • The height of the book scanner is 75cm.
  • The height of the card reader is 96cm.
  • The height to the top of the screen is 140cm.
  • The height to the drop off slot is 75cm.
  • There was an order collection and book drop off point at the front right of the building at the time of survey (photograph 21).
  • The height of the collection desk is 72cm.
  • The drop off point is a large box on the floor.

You are on Counter (Library Information Point). Skip to the next section.

Counter (Library Information Point)

• The counter is 14m (15yd 11in) from the main entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 95cm (3ft 1in).
• There is a lowered section.
• The height of the lowered section of the counter is 72cm.
• There is not a hearing assistance system.
• Lighting levels are good.

You are on Counter (Café Carpathia). Skip to the next section.

Counter (Café Carpathia)

• The counter is 24m (26yd 9in) from the main entrance.
• There is level access to the counter from the entrance.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 90cm (2ft 11in).
• There is not a lowered section.
• There is not a hearing assistance system.
• Lighting levels are good.

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• Comments View
  • The Café is currently closed (05/01/2022).

You are on Counter (Discover North Tyneside). Skip to the next section.

Counter (Discover North Tyneside)

• The counter is 32m (34yd 2ft) from the main entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is not sufficient space to write or sign documents on the counter.
• The height of the counter is 75cm (2ft 6in).
• There is not a lowered section.
• There is not a hearing assistance system.
• Lighting levels are good.

You are on Reception (North Shields Customer Services Reception - First Floor). Skip to the next section.

Reception (North Shields Customer Services Reception - First Floor)

• The desk/counter is 9m (9yd 2ft) from the lift.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

You are on Customer Service. Skip to the next section.

Customer Service

• There are seven similar desks available.
• The height of the desks are 70cm.
• There are five interview rooms.
• These rooms have single doors that are easy to open and open towards you
• The width of the doors are 96cm wide.
• There is a fixed hearing loop at the desks and in the meeting rooms.
• The hearing loop was working on the day of the surveyor's visit (05/01/22).
• The height of the desks in these rooms are 70cm and there are some rooms with protective screens, as seen in photograph 4.

You are on Counter (First Floor Library Information Point - First Floor). Skip to the next section.

Counter (First Floor Library Information Point - First Floor)

• The counter is 11m (12yd 1in) from the lift.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 95cm (3ft 1in).
• There is a lowered section.
• The height of the lowered section of the counter is 71cm.
• There is not a hearing assistance system.
• Lighting levels are good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear centre of the building as you enter via the Main Entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 20m (21yd 2ft) from the Main Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 112cm (3ft 8in).
• The dimensions of the lift are 148cm x 188cm (4ft 10in x 6ft 2in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • The distance to the lift is given as direct access from the Main Entrance.

You are on Accessible Shower (Changing Place). Skip to the next section.

Accessible Shower (Changing Place)

• Accessible shower facilities are available.
• The accessible shower(s) surveyed is/are located in the changing place.
• The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 53cm (1ft 9in).
• Other facilities available include; dropdown rails on both sides.
• There is level access to the services from the accessible shower facilities.

You are on Changing Places (Ground Floor). Skip to the next section.

Changing Places (Ground Floor)

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• Location and access View
  • The facility is located on the ground floor, to the left as you enter via the Main Entrance.
  • The facility is approximately 4m (4yd 1ft) from the Main Entrance.
  • There is level access to the facility.
• Dimensions and features View
  • You do need a key for the facility.
  • It is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The width of the door is 86cm (2ft 10in).
  • The dimensions of the facility are 382cm x 327cm (12ft 6in x 10ft 9in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is free standing.
  • The length of the facility changing bench is 171cm (5ft 7in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in cubicle.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the left as you face the toilet is 257cm (8ft 5in).
  • The transfer space on the right as you face the toilet is 82cm (2ft 8in).
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • Dropdown rails are provided for the toilet.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The type of wash basin is fixed.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • Disposal facilities are available.
  • A privacy screen is available.
  • Wide tear off paper roll is not available.
  • The facility has a non-slip floor.
  • A functioning emergency alarm is available.
• Comments View
  • There is a baby change unit located in the changing place.
  • The height of the baby change when extended is 91cm.

You are on Accessible Toilet (Ground Floor. Left Hand Transfer). Skip to the next section.

Accessible Toilet (Ground Floor. Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 7m (7yd 1ft) from the Main Entrance.
  • This accessible toilet is located on the ground floor of the building, to the left as you enter via the Main Entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 148cm x 208cm (4ft 10in x 6ft 10in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 76cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet (First Floor. Right Hand Transfer). Skip to the next section.

Accessible Toilet (First Floor. Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the lift.
  • This accessible toilet is located on the first floor, to the left as you exit the lift.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 147cm x 254cm (4ft 10in x 8ft 4in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 79cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the Accessible Toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the ground floor of the building, to the left as you enter via the main entrance.
  • The female and male toilets are approximately 9m (9yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Home visits / services are not available.

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• Comments View
  • North Tyneside Libraries are in partnership with the Royal Voluntary Service (RVS) to provide a home delivery service.