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North Shields Customer First Centre

Northumberland Square, North Shields, NE30 1QU

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Access Guide

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COVID-19 Information

  • The information in this section was taken in January 2022.
  • The external queuing points are not clearly marked/signed.
  • There is not a member of staff available at the entrance.
  • There is a hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • The height of the hand sanitiser is 130cm.
  • Hand sanitisers are not available inside the venue.
  • The hand sanitiser is located on the right hand wall as you enter the building. There is hand held sanitiser as you enter from the Beacon Shopping Centre Entrance.
  • There is not a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • The one-way system is not clearly marked/signed.
  • The Café is currently closed.
  • There is not clear signage inside to help with social distancing.
  • Clear signage is located throughout the building.
  • There are protective clear screens located at desks/counters.
  • There are protective screens at all reception and information desks throughout the library.
  • There is clear signage at the stairs to guide customers to use the left hand side of the stairs.
  • Toilets are available.
  • The first floor Accessible Toilet is not available for public use at this time.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Introduction

  • Services / facilities within the building include a Library and a Council Contact Centre.
  • Services / facilities within the grounds include The Beacon Centre Shopping Centre.

Location

  • The venue is located within The Beacon Shopping Centre.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Manors.
  • The nearest Metro Station is North Shields.

Opening Times

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 17:30.
  • Thursday 09:00 - 17:30.
  • Friday 09:00 - 17:30.
  • Saturday 09:00 - 13:00.
  • Sunday Closed.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is The Beacon Shopping Centre.
    • The car park is located in Saville Street.
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 360cm x 490cm (11ft 10in x 16ft 1in).
    • On street Blue Badge parking is located in Upper Camden Street.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are not available.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front right of the building.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 112cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 112cm.
  • Ramp/Slope View
    • The ramp/slope is located to the left as you face the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • There are security barriers between the first and second set of doors.
    • The clear width between the barriers is 96cm.

Outside Access (Beacon Shopping Centre Entrance)

  • Entrance View
    • This information is for the entrance located in The Beacon Shopping Centre.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 199cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • Photographs 4 and 5 show the long steep ramp in the shopping centre leading to this exit.
    • There are security barriers immediately beyond the entrance.
    • The width of the security barriers is 95cm.

Reception

  • The desk/counter is 11m (12yd 1in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 03/09/2020.
  • The hearing assistance system was working at the time of testing.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are good.

Library

  • This library does not have a regular supply of books in Braille.
  • This library does have a regular supply of books in large print.
  • This library does have a regular supply of books in audio format.
  • There is an ordering service.
  • The library does not have computers with accessible software.
  • Auxiliary aids are available for computer users.
  • A height adjustable chair is / are available.
  • Equipment available for people with a visual impairment includes magnifier sheets.
  • Comments View
    • There are self- issue / return consoles throughout the library (photographs 19 and 20).
    • The height of the book scanner is 75cm.
    • The height of the card reader is 96cm.
    • The height to the top of the screen is 140cm.
    • The height to the drop off slot is 75cm.
    • There was an order collection and book drop off point at the front right of the building at the time of survey (photograph 21).
    • The height of the collection desk is 72cm.
    • The drop off point is a large box on the floor.

Counter (Library Information Point)

  • The counter is 14m (15yd 11in) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 95cm (3ft 1in).
  • There is a lowered section.
  • The height of the lowered section of the counter is 72cm.
  • There is not a hearing assistance system.
  • Lighting levels are good.

Counter (Café Carpathia)

  • The counter is 24m (26yd 9in) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 90cm (2ft 11in).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are good.

Counter (Discover North Tyneside)

  • The counter is 32m (34yd 2ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is not sufficient space to write or sign documents on the counter.
  • The height of the counter is 75cm (2ft 6in).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are good.

Reception (North Shields Customer Services Reception - First Floor)

  • The desk/counter is 9m (9yd 2ft) from the lift.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is not a hearing assistance system.

Customer Service

  • There are seven similar desks available.
  • The height of the desks are 70cm.
  • There are five interview rooms.
  • These rooms have single doors that are easy to open and open towards you
  • The width of the doors are 96cm wide.
  • There is a fixed hearing loop at the desks and in the meeting rooms.
  • The hearing loop was working on the day of the surveyor's visit (05/01/22).
  • The height of the desks in these rooms are 70cm and there are some rooms with protective screens, as seen in photograph 4.

Counter (First Floor Library Information Point - First Floor)

  • The counter is 11m (12yd 1in) from the lift.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 95cm (3ft 1in).
  • There is a lowered section.
  • The height of the lowered section of the counter is 71cm.
  • There is not a hearing assistance system.
  • Lighting levels are good.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.

Lift

  • There is a lift for public use.
  • The lift is located at the rear centre of the building as you enter via the Main Entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 20m (21yd 2ft) from the Main Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 112cm (3ft 8in).
  • The dimensions of the lift are 148cm x 188cm (4ft 10in x 6ft 2in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.
  • Comments View
    • The distance to the lift is given as direct access from the Main Entrance.

Accessible Shower (Changing Place)

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located in the changing place.
  • The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
  • The height of the seat is 53cm (1ft 9in).
  • Other facilities available include; dropdown rails on both sides.
  • There is level access to the services from the accessible shower facilities.

Changing Places (Ground Floor)

  • Location and access View
    • The facility is located on the ground floor, to the left as you enter via the Main Entrance.
    • The facility is approximately 4m (4yd 1ft) from the Main Entrance.
    • There is level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The width of the door is 86cm (2ft 10in).
    • The dimensions of the facility are 382cm x 327cm (12ft 6in x 10ft 9in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the facility changing bench is 171cm (5ft 7in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 257cm (8ft 5in).
    • The transfer space on the right as you face the toilet is 82cm (2ft 8in).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Dropdown rails are provided for the toilet.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is not available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.
  • Comments View
    • There is a baby change unit located in the changing place.
    • The height of the baby change when extended is 91cm.

Accessible Toilet (Ground Floor. Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 7m (7yd 1ft) from the Main Entrance.
    • This accessible toilet is located on the ground floor of the building, to the left as you enter via the Main Entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 148cm x 208cm (4ft 10in x 6ft 10in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 76cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet (First Floor. Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the lift.
    • This accessible toilet is located on the first floor, to the left as you exit the lift.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 147cm x 254cm (4ft 10in x 8ft 4in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 79cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 104cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the Accessible Toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s) (Ground Floor)

Additional Info

  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are not available.
  • Comments View
    • North Tyneside Libraries are in partnership with the Royal Voluntary Service (RVS) to provide a home delivery service.