You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include an auditorium, ground floor bar, first floor bar and hospitality suite.

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• Comments View
  • On entering the Playhouse to attend an event, each person is given a health and safety leaflet.
  • This leaflet can be made available in large print on request.

You are on Opening Times (Playhouse). Skip to the next section.

Opening Times (Playhouse)

• Opening times for the venue vary according to bookings/events taking place.

You are on Opening Times (Box Office). Skip to the next section.

Opening Times (Box Office)

• Monday 10:00 - 16:00.
• Tuesday 10:00 - 16:00.
• Wednesday 10:00 - 16:00.
• Thursday 10:00 - 16:00.
• Friday 10:00 - 16:00.
• Saturday 10:30 - 14:30.
• Sunday Closed.

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• Comments View
  • The Box Office opening hours will be extended on the day of events.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Cramlington.
• The nearest Metro Station is Monkseaton.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Playhouse Car Park.
  • The car park is located off Marine Avenue.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located in Marine Gardens and Park Road.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are car parking bays opposite the stage door entrance for production staff and artists (photograph 6).

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is step-free access at this entrance.
  • There is a bell/buzzer.
  • There is an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 167cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 167cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • The first set of doors has one side locked due to Covid restrictions.

You are on Outside Access (Box Office Entrance). Skip to the next section.

Outside Access (Box Office Entrance)

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• Entrance View
  • This information is for the entrance located at the right side right of the venue, facing Marine Avenue.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 110cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Reception (Main Entrance - Box Office). Skip to the next section.

Reception (Main Entrance - Box Office)

• The desk/counter is 4m (4yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is not signed.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.

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• Comments View
  • This additional box office at the main entrance is only open when events are on.

You are on Reception (Box Office). Skip to the next section.

Reception (Box Office)

• The desk/counter is 2m (2yd 7in) from the box office entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is not signed.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• This venue does play background music.
• Music is played in the ground and first floor bar areas, and the auditorium depending on events.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are adjustable.

You are on Eating and Drinking (Ground Floor Bar). Skip to the next section.

Eating and Drinking (Ground Floor Bar)

• The following information is for the bar.
• The bar is located to the left as you enter from the main entrance.
• The bar does not serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 5m (5yd 1ft) from the main entrance.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 110cm (3ft 7in).
• The standard height for tables is 70cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.

You are on Level Change (Auditorium - Ground Floor). Skip to the next section.

Level Change (Auditorium - Ground Floor)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the left and right of the ground floor bar.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

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• Comments View
  • Photographs 1 and 2 show the ramp to the left of the ground floor bar.
  • Photographs 3 and 4 show the ramp to the right of the ground floor bar.

You are on Entrance (Auditorium Entrances - Ground Floor). Skip to the next section.

Entrance (Auditorium Entrances - Ground Floor)

• This information is for the entrance located at the rear of the building, at the top of the ramps to the left and right of the ground floor bar.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 162cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 132cm.
• Comments View
  • Photographs 1 and 2 show the entrance from the left ramp.
  • Photographs 3 and 4 show the entrance from the right ramp.

You are on Theatre (Auditorium - Ground Floor). Skip to the next section.

Theatre (Auditorium - Ground Floor)

• There are designated spaces for wheelchair users.
• Designated seating is located in both ends of Row D at the front and both ends of Row Y at the rear.
• Wheelchairs are left with you.
• A companion may sit with you.
• Companions sit next to you.
• It is 40m (43yd 2ft) from the designated seating area to the nearest accessible toilet.
• This venue does not provide audio described performances.
• There is a hearing assistance system.
• The hearing assistance system is a fixed loop.
• Staff are trained to use the hearing assistance system.
• The rows suitable for hearing assistance systems are D to M.
• There is not a wheelchair to borrow.
• Concessions are available.
• Assistance dogs are allowed in the auditorium.
• To view the Playhouse Whitley Bay website for more information on accessible seating please click here (new tab).

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• Comments View
  • Photographs 3 and 4 show the wheelchair spaces at the front of the auditorium (Row D).
  • Photographs 5 and 6 show the wheelchair spaces at the rear of the auditorium (Row Y).
  • Row C is used whenever possible for people with reduced mobility (photograph 7).
  • There are 15+ clearly marked steps without handrails leading to further seating at both sides of the auditorium (photograph 8).
  • These steps are 13cm high.
  • Carers are admitted free when accompanying someone with a disability.

You are on Accessible Toilet (Ground Floor - Female - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Ground Floor - Female - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 17m (18yd 1ft) from the main entrance.
  • This accessible toilet is located to the right of the bar area.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • There are separate female and male facilities.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 160cm x 316cm (5ft 3in x 10ft 4in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, non-infectious waste and open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 122cm (4ft).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within this accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).
• Comments View
  • There is a sink to the left of the baby change table with lever mixer taps (photograph 6).
  • This accessible toilet may be used as a female and male toilet during busy events.

You are on Accessible Toilet (Ground Floor - Male - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Ground Floor - Male - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 12m (13yd 4in) from the main entrance.
  • This accessible toilet is located to the left as you enter from the main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • There are separate female and male facilities.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 161cm x 305cm (5ft 3in x 10ft).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 105cm (3ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, non-infectious waste and open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 128cm (4ft 2in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 106cm (3ft 6in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within this accessible toilet.
  • The height of the baby change table once extended is 91cm (2ft 12in).
• Comments View
  • There is a sink to the left of the baby change table with lever mixer taps (photograph 5).
  • This accessible toilet may be used as a female and male toilet during busy events.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located to the right of the ground floor bar.
  • The female toilet(s) is/are approximately 17m (18yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the left as you enter from the main entrance.
  • The male toilet(s) is/are approximately 12m (13yd 4in) from the main entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the male toilets are good.

You are on Other Floors (Left of the Bar). Skip to the next section.

Other Floors (Left of the Bar)

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are the Hospitality Suite.
• Comments View
  • There are similar stairs to the right of the bar (photographs 4, 5, 6 and 7).

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located ahead from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 12m (13yd 4in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 160cm x 140cm (5ft 3in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Eating and Drinking (First Floor). Skip to the next section.

Eating and Drinking (First Floor)

• The following information is for the bar.
• The bar is located on the first floor.
• The bar does not serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is a lowered section at the counter.
• Some tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 4m (4yd 1ft) from the lift.
• The distance between the floor and the lowest table is 34cm (1ft 1in).
• The distance between the floor and the highest table is 110cm (3ft 7in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.

You are on Entrance (Auditorium Entrances - First Floor). Skip to the next section.

Entrance (Auditorium Entrances - First Floor)

• This information is for the entrance located to the left and right of the first floor bar.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 132cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 132cm.
• Comments View
  • Photographs 1 and 2 show the entrance to the left of the bar.
  • Photographs 3 and 4 show the entrance to the right of the bar.

You are on Level Change (Hospitality Suite). Skip to the next section.

Level Change (Hospitality Suite)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on the first floor.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Hospitality Suite. Skip to the next section.

Hospitality Suite

• This area is located on the second floor.
• There is a fridge located under the worksurface.
• The height of the worksurface is 92cm.
• The height of the table is 110cm.
• There are flip down seats overlooking the auditorium.

You are on Outside Access (Stage Door - Production). Skip to the next section.

Outside Access (Stage Door - Production)

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• Entrance View
  • This information is for the entrance located at the right side of the venue.
  • There is ramped/sloped or stepped access at this entrance.
  • There is an intercom.
  • The height of the intercom is 138cm (4ft 6in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 79cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 88cm.
• Ramp/Slope View
  • The ramp/slope is located to the left of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the right of the entrance.
  • There is/are 6 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 13cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
• Comments View
  • This entrance is used by production staff and artists only.

You are on Reception (Stage Door). Skip to the next section.

Reception (Stage Door)

• The desk/counter is 3m (3yd 10in) from the stage door entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are good.
• There is not a hearing assistance system.

You are on Level Change (Production). Skip to the next section.

Level Change (Production)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located off the production corridor.
• There is/are 7 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up the step(s).
• There is a lift to access this area/service.
• The lift does bypass the step(s).

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• Comments View
  • These steps are for the use of production staff and artists only.

You are on Lift (Production). Skip to the next section.

Lift (Production)

• The lift is located off the production corridor.
• The lift is a stair lift.
• The floors which are accessible by this lift are ground and first floor.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 30m (32yd 2ft) from the stage door entrance.
• Staff do need to be notified for use of the lift.
• The dimensions of the lift are 131cm x 88cm (4ft 4in x 2ft 11in).
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • The lift could not be operated on the day of the survey.
  • This lift is for the use of production staff and artists only.

You are on Accessible Changing Room (Production). Skip to the next section.

Accessible Changing Room (Production)

• There are accessible changing rooms available.
• The accessible changing room is located to the rear of the venue within the production area.
• The facility is 5m (5yd 1ft) from the stage door entrance.
• The door opens inwards.
• The width of the door is 86cm (2ft 10in).
• The door is locked by a lever twist.
• The dimensions of the accessible changing room are 235cm x 249cm (7ft 9in x 8ft 2in).
• The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the right.
• The lateral transfer space is 160cm (5ft 3in).
• There is a dropdown rail on the transfer side.
• There is a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 48cm (1ft 7in) above floor level.
• There is a sink.
• The sink cannot be reached from seated on the toilet.
• The height of the sink is 73cm (2ft 5in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is not a locker within the accessible changing room.
• There is not a changing bench.
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head and a flip-down seat.
• The height of the seat is 52cm (1ft 8in).

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• Comments View
  • This accessible changing room is for the sole use production staff.

You are on Dressing Rooms. Skip to the next section.

Dressing Rooms

• The dressing rooms are located off the production corridor, at the rear of the venue.
• The dressing table is 90cm high.
• There is a sink with twist and turn taps.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.